Forum Discussion
2025 Cadillac Lyriq OnStar Telematics issues
I see some threads on the OnStar telematics module issues. I have the samething for my 2025 Lyriq and I didn't realize it was busted for a few months (6 to be precise) before I headed out of town and wanted to use the charging locations on the map to realize it got all the information wrong.
Visited the dealer since then and they told me it's back ordered and they really don't know when it's going to be available to replace. If the issues are so prevalent why is GM/OnStar not on top of this and fix the systemic issues with the module? Seems like there is no coordinated effort to fix this as this is affecting other line of vehicles too (Chevy, Denali and others).
What can be done to fast track this?
Regards.
1 Reply
Our team wants to ensure your telematics module is repaired as quickly as possible, Rama. If you would like our team to look further into this, we would be happy to assist alongside your Cadillac dealership. Please send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.