Forum Discussion

Teamnextgen's avatar
Teamnextgen
New Contributor
8 days ago

We're completing your digital order

I recently purchased a Supercruise plan, and the app froze up during the purchase. I got a receipt email, and tech support was able to get my plan working in the vehicle. Since this purchase the app has a banner at the top that says "We're completing your digital order. Once it's processed, you'll be able to place a new one. Please refresh". The icons to add anything to your cart, such as an Onstar plan are also gone, so I can not make any purchases. This has been like this since June 5th. I've logged out and back in, deleted and redownloaded the app, and tried logging in from a PC, and have the same result. Has anybody experienced this and fixed it? I've had enough of sitting on the phone with them just to get my plan working in the first place.

Thanks

mygmc

1 Reply

  • Advisor_Brendan's avatar
    Advisor_Brendan
    Moderator
    5 days ago

    Thank you for bringing your experiences to our attention, @Teamnextgen. We would like to learn more about what you are encountering and explore how we may be able to help. To do so, send us a private message to OnStar_Support with more details. Be sure to include your full name, email, VIN, mileage and OnStar account number along with anything else you can share that may be helpful. You can do this by selecting the envelope icon at the top right of your screen. We will watch to hear from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.