Forum Discussion
Unable to connect the my Chevy app.
I have not been able to get my chevy app to connect to my equinox.I have tried everything very frustrating when I am supposed to have 8 years to use commands etc. It looks like after reading everyone's else's is having the same problem and OnStar doesn't know how to fix it. Which really getting me not to buy any plans from them.
3 Replies
We appreciate your feedback and understand how frustrating this can be, especially when you’re excited to use the features you were promised. To help us assist you more effectively, could you provide additional details about the specific issues you’re experiencing? Please click the envelope icon at the top right of your screen to send us a private message, and we’ll be happy to help resolve this. We look forward to assisting you.
I’m having the same issue as of 2 days ago; 2017 Equinox, I called Onstar, they had me delete and reinstall app. I was able to lock and unlock my car while on the line with tech support, I hasn’t worked again since. I called again and they opened a ticket, thy said someone would be calling me in 3-5 days. I wonder if this is a widespread issue.
We appreciate you sharing this insight, Xavier. If you are currently working with our Technical team, we recommend continuing to do so, as they are best positioned to assist. If you do not receive outreach within 3–5 business days, please let us know via private message. Just select the envelope icon at the top right of your screen to get started.