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aceterol's avatar
aceterol
New Contributor
28 days ago

Remote start has disappeared from My Chevrolet app

I have always had the Remote Start option in the app but since the update last week, it has now disappeared, replaced with Climate.  Is Remote Start gone?  I have the Remote Access plan.

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  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    26 days ago

    We know how frustrating it is when apps are not working like they should. That is not experience we want for our members. Our team would like to look into this. As an initial trouble shooting step, could you please uninstall/reinstall your mobile app. This will ensure that you have the latest, most up-to-date version of the app installed. If this does not resolve your concerns please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter <Advisor_Ahmed> to get connected directly to me
     

  • aceterol's avatar
    aceterol
    New Contributor
    26 days ago

    I tried that already as well as clearing cache etc.  Still no joy.

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We know how frustrating it is when apps are not working like they should. That is not experience we want for our members. Our team would like to look into this. As an initial trouble shooting step, could you please uninstall/reinstall your mobile app. This will ensure that you have the latest, most up-to-date version of the app installed. If this does not resolve your concerns please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter <Advisor_Ahmed> to get connected directly to me
 

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I tried that already as well as clearing cache etc.  Still no joy.

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