Forum Discussion
Remote Options Disappeared from App
Hi Carol,
This usually happens after switching phones or restoring apps from a backup. Sometimes the app doesn’t fully resync vehicle permissions right away. You might want to try logging out completely, restarting the phone, then logging back in and re-adding the vehicle to your profile. For reference, I’ve run into similar sync issues with other apps that manage complex remote features, and tools like PrusaSlicer show how important a clean re-sync is after device changes. If the options still don’t appear, contacting OnStar support so they can refresh the vehicle connection on their end may be the fastest fix.
Hope that helps!
Hi Carol,
This usually happens after switching phones or restoring apps from a backup. Sometimes the app doesn’t fully resync vehicle permissions right away. You might want to try logging out completely, restarting the phone, then logging back in and re-adding the vehicle to your profile. For reference, I’ve run into similar sync issues with other apps that manage complex remote features, and tools like PrusaSlicer show how important a clean re-sync is after device changes. If the options still don’t appear, contacting OnStar support so they can refresh the vehicle connection on their end may be the fastest fix.
Hope that helps!
Thanks for entering the conversation with this helpful information, @Ayana. Our team is always a private message away for any additional assistance we may be able to provide.