Forum Discussion
Remote Options Disappeared from App
Hi Carol,
This usually happens after switching phones or restoring apps from a backup. Sometimes the app doesn’t fully resync vehicle permissions right away. You might want to try logging out completely, restarting the phone, then logging back in and re-adding the vehicle to your profile. For reference, I’ve run into similar sync issues with other apps that manage complex remote features, and tools like PrusaSlicer show how important a clean re-sync is after device changes. If the options still don’t appear, contacting OnStar support so they can refresh the vehicle connection on their end may be the fastest fix.
Hope that helps!
We appreciate your connection, though regret to hear that you are experiencing concerns with your app after getting a new phone @Carolqstix71. If you have not already, we recommend clearing the cache on your mobile device to see if this helps after reinstalling. If not, allow us to learn more, and explore any way we may be able to help toward a resolution. To start, send us a private message to OnStar_Support with any other details you can share, including your full name, email and your VIN or OnStar account number. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.