Forum Discussion

driley319's avatar
driley319
New Contributor II
9 months ago

myGMC App - 😡

Same problem / issues that alot of other people have reported for several years - the only thing active within the myGMC app is - OnStar pop-up trying to make sure I’m aware of options to subscribe t...
Vlynn12's avatar
Vlynn12
New Contributor
9 months ago

I just purchased this 2022 Acadia on Friday. I signed up for the OnStar connect plan for 14.99 a month. It is showing on my account when I login online but not registering in the app to use the remote start features via the app. When trying to use the remote start features I get the following messages. Time is running out your on star trial will expire soon. get two more months on us when you select a plan now This makes no sense why it is saying this when I did sign up for your basic plan. Error Unable to update. Refresh or try again later. Visit the help center for more support. Remote Start Error Unable to start your vehicle please try again later. I have already tried deleting the app, restarting my phone and redownloading the app after 2 to 3 minutes, several times. I have also cleared my phones history and website data. I have new newest version of the GMC app 7.6.0. No idea what to do from here to get this resolved

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    7 months ago

    We appreciate you bringing this concern with your app's remote command features to our attention, @Vlynn12. Our team recognizes how important these features are to our loyal Members experience and can understand your frustration with these errors. OnStar wants a better experience for you. We'd like to connect you with our internal technical team for the best and continued support with restoring these functions for you as soon as possible. When you have a moment, please send us a private message with the information that our team has listed below. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear back again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

     

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