Forum Discussion

driley319's avatar
driley319
New Contributor II
9 months ago

myGMC App - šŸ˜”

Same problem / issues that alot of other people have reported for several years - the only thing active within the myGMC app is - OnStar pop-up trying to make sure Iā€™m aware of options to subscribe t...
Lawson11's avatar
Lawson11
New Contributor
9 months ago

Iā€™m in the same boat called today and got everything setup. The lady on the phone said it should be fully operational within 5-10 minutes itā€™s been hours and nothing work. No Wifi. The Chevy App still wants me to subscribe to OnStar which already did. Really frustrating 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    9 months ago

    Thank you kindly for these details, Lawson. We do regret to hear of any miscommunications with our live Advisors regarding your new OnStar services. To clarify, have you made sure to link your Chevrolet Account with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts.

     

    1. Log into your Chevrolet Account via http://Chevrolet.com or http://experience.GM.com
    2. Once logged in, click on "Plans & Servicesā€ from the navigation bar
    3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
    4. Choose your method of verification (email or text message)
    5. Select "Send code"
    6. Check either your email address or phone to locate the verification code
    7. Once found, enter the verification code into the Chevrolet Account Website
    8. Click "Link account" to finish.

     

    Once you have successfully linked your accounts, please log out and then back into your app with your Chevrolet Account credentials. Should you find that these options are not visible to you on the Chevrolet Account site, it's likely that you've already linked your accounts. If these steps do not resolve your concern, please let us know. We are here to help to the best of our abilities.