Forum Discussion
MyChevrolet App No Longer Works
To add further, I saw this particular thread and all already tried all the steps outlined in that discussion:
Power Cycle Steps:
- Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds)
- Shut off vehicle
- Remove Key from ignition or Press start/stop button
- Exit vehicle-Key FOB must also exit vehicle
- Close Driver’s door-All other doors, hatch, liftgate should also be closed
- Lock vehicle doors using key FOB
- Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off)
- Re-Enter the vehicle and turn ignition on
Android Cache Clear Steps:
- Tap the recent apps/app manager button to view recent apps
- Swipe left/right to close the mobile app
- Open your device settings
- Select Apps then Storage
- Tap Clear Cache
We appreciate you bringing these difficulties with logging into your MyChevrolet app to our attention, Dan. Additionally, we are impressed at the initiative you took with attempting these additional troubleshooting steps to resolve these troubles. You are certainly on the right path, and we would like to take it from here and provide some additional assistance on the back end. In order to troubleshoot these concerns further, we ask that you send us an email to socialmedia@gm.com with the subject, "ATTN: OS Community/DanZ," so that we can locate your message and continue to help get your app up and running again. We will keep an eye out for your message.