Forum Discussion

reece204

New Contributor

4 months ago

MyBuick App Won’t Connect to Vehicle

Advisor_Helen

Moderator

4 months ago

We appreciate you providing us with this information, Reece. Our team here would like to assist with any available troubleshooting moving forward. If you have already connected with our internal teams, we would like to update your case further and request contact on your behalf. So we may, send an email with more information to socialmedia@gm.com with ATTN: OnStar Community/reece204 in the subject headline. We hope to hear from you.

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Vehicle","id":"message:3490","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:26840"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:3490"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3490"},"body@stripHtml({\"truncateLength\":200})":" I have a 2023 Buick Encore GX and I have used the MyBuick app and have subscribed to the remote access plan since the vehicle was new and never had an issue until now. The app says it last connected ...","body@stringLength":"784","rawBody":"

I have a 2023 Buick Encore GX and I have used the MyBuick app and have subscribed to the remote access plan since the vehicle was new and never had an issue until now. The app says it last connected to my vehicle 5 days ago and will not reconnect. Status won’t update, and whenever I try and use a remote command it gives me an error that says “please turn on your vehicle to re-connect and try again. For help, contact OnStar support”. I have turned on my vehicle at least 3 times every day since the app stopped working and it still won’t connect at all. I have logged out of the app and back in, and deleted the app and reinstalled per OnStar support instructions and it still won’t connect. Since I am paying for this service that isn’t working, I hope it can be fixed ASAP

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