Forum Discussion

reece204's avatar
reece204
New Contributor
6 months ago

MyBuick App Won’t Connect to Vehicle

I have a 2023 Buick Encore GX and I have used the MyBuick app and have subscribed to the remote access plan since the vehicle was new and never had an issue until now. The app says it last connected ...
Paulk1's avatar
Paulk1
New Contributor II
6 months ago

I'm here for solidarity with you as I have the same issue with my 2025 Equinox. The status values were being updated initially after purchasing the car, but have stopped. The myChevrolet app says I last connected over a week ago. I've done all the steps of logging off, uninstalling the apps and reinstalling, etc. So  many are having this same issue. Why OnStar cannot figure out the problem  befuddles me.

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    6 months ago

    Thank you for bringing this to our attention, Paul. We regret to hear of any concerns with your new vehicle purchase. Our team here would like to assist with any ongoing mobile app concerns. So we may learn more, email us at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/Paulk1 in the subject headline. This will allow us to locate your Community post and provide any available assistance that we can.