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caddycoupeATS
New Contributor
2 years ago

My Cadillac App failing to Remote Start

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...
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Lehm714
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12 days ago
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I have a 2024 Cadillac Lyriq that has also stopped communicating with the MyCadillac app.  The remote start features no longer work.  OnStar is not working correctly either.  I have tried a soft reboot of the infotainment.  I have tried a hard reboot by disconnecting the 12v battery.  I have tried uninstalling and reinstalling the MyCadillac App.  I contacted OnStar and they said they would escalate to level 2 support - but no one has gotten back to me.   You can see in the app that it hasn’t successfully communicated with the car in 6 days.

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Start","id":"message:1896","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:19554"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1896"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1896"},"body@stripHtml({\"truncateLength\":200})":" for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...","body@stringLength":"741","rawBody":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected .  It also doesn’t show me any other statistics for my car.   I pay for the essentials plan, which includes this, and unable to use it for the past three weeks.  the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution? 

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for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected .  It also doesn’t show me any other statistics for my car.   I pay for the essentials plan, which includes this, and unable to use it for the past three weeks.  the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution? 

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I have a 2024 Cadillac Lyriq that has also stopped communicating with the MyCadillac app.  The remote start features no longer work.  OnStar is not working correctly either.  I have tried a soft reboot of the infotainment.  I have tried a hard reboot by disconnecting the 12v battery.  I have tried uninstalling and reinstalling the MyCadillac App.  I contacted OnStar and they said they would escalate to level 2 support - but no one has gotten back to me.   You can see in the app that it hasn’t successfully communicated with the car in 6 days.

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I have a 2024 Cadillac Lyriq that has also stopped communicating with the MyCadillac app.  The remote start features no longer work.  OnStar is not working correctly either.  I have tried a soft reboot of the infotainment.  I have tried a hard reboot by disconnecting the 12v battery.  I have tried uninstalling and reinstalling the MyCadillac App.  I contacted OnStar and they said they would escalate to level 2 support - but no one has gotten back to me.   You can see in the app that it hasn’t successfully communicated with the car in 6 days.

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