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caddycoupeATS
New Contributor
2 years ago

My Cadillac App failing to Remote Start

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...
Jags's avatar
Jags
New Contributor
13 days ago
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I purchased my lyriq in dec 2024. I've continued to have this issue and there's no resolution so far from OnStar 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    11 days ago
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    Hello again. We are still here to help. Please feel free to send us an email to socialmedia@gm.com with further information. Our team will keep an eye out for your reply in the meantime. 

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Start","id":"message:1896","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:19554"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1896"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1896"},"body@stripHtml({\"truncateLength\":200})":" for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...","body@stringLength":"741","rawBody":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected .  It also doesn’t show me any other statistics for my car.   I pay for the essentials plan, which includes this, and unable to use it for the past three weeks.  the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution? 

","kudosSumWeight":1,"postTime":"2024-02-25T19:10:11.337-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1896_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4931},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected .  It also doesn’t show me any other statistics for my car.   I pay for the essentials plan, which includes this, and unable to use it for the past three weeks.  the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution? 

"},"Conversation:conversation:1896":{"__typename":"Conversation","id":"conversation:1896","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1896"},"lastPostingActivityTime":"2025-03-10T08:35:38.465-07:00","lastPostTime":"2025-03-10T08:35:38.465-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:1896":{"__typename":"ModerationData","id":"moderation_data:1896","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1896_1":{"__typename":"Revision","id":"revision:1896_1","lastEditTime":"2024-02-25T19:10:11.337-08:00"},"ForumReplyMessage:message:7616":{"__typename":"ForumReplyMessage","id":"message:7616","conversation":{"__ref":"Conversation:conversation:1896"},"author":{"__ref":"User:user:33665"},"revisionNum":2,"uid":7616,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: My Cadillac App failing to Remote Start","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7616"},"parent":{"__ref":"ForumTopicMessage:message:1896"},"body":"

I purchased my lyriq in dec 2024. I've continued to have this issue and there's no resolution so far from OnStar 

","body@stringLength":"125","rawBody":"

I purchased my lyriq in dec 2024. I've continued to have this issue and there's no resolution so far from OnStar 

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Hello again. We are still here to help. Please feel free to send us an email to socialmedia@gm.com with further information. Our team will keep an eye out for your reply in the meantime. 

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Hello again. We are still here to help. Please feel free to send us an email to socialmedia@gm.com with further information. Our team will keep an eye out for your reply in the meantime. 

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