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caddycoupeATS

New Contributor

2 years ago

My Cadillac App failing to Remote Start

Phuc

New Contributor

4 months ago

I have a 2025 Lyriq with the same issue. Despite multiple calls to Onstar and reloading the app remote start fails. I live in MN with very cold temperatures. This is severely disappointing. How can we resolve?

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Cadillac App failing to Remote Start","id":"message:1896","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1896","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:19554"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1896"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1896"},"body@stripHtml({\"truncateLength\":200})":" for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...","body@stringLength":"741","rawBody":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected . It also doesn’t show me any other statistics for my car. I pay for the essentials plan, which includes this, and unable to use it for the past three weeks. the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution?

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Our team regrets to hear that you've run into these unfortunate concerns with your apps remote start features. This is not the kind of member experience that we want for our Cadillac and OnStar members. We would like to look into this matter further and see how we may best assist you. If you would like, please send us an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/Phuc,\" in the subject line. Our team will be on the lookout for your response.

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