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caddycoupeATS

New Contributor

2 years ago

My Cadillac App failing to Remote Start

Justmike

New Contributor

9 months ago

I tried all troubleshooting actions to no avail. Here is my Home Screen.

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Cadillac App failing to Remote Start","id":"message:1896","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1896","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:19554"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1896"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1896"},"body@stripHtml({\"truncateLength\":200})":" for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...","body@stringLength":"741","rawBody":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected . It also doesn’t show me any other statistics for my car. I pay for the essentials plan, which includes this, and unable to use it for the past three weeks. the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution?

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"},"Conversation:conversation:1896":{"__typename":"Conversation","id":"conversation:1896","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1896"},"lastPostingActivityTime":"2025-03-10T08:35:38.465-07:00","lastPostTime":"2025-03-10T08:35:38.465-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:1896":{"__typename":"ModerationData","id":"moderation_data:1896","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1896_1":{"__typename":"Revision","id":"revision:1896_1","lastEditTime":"2024-02-25T19:10:11.337-08:00"},"ForumReplyMessage:message:3293":{"__typename":"ForumReplyMessage","id":"message:3293","conversation":{"__ref":"Conversation:conversation:1896"},"author":{"__ref":"User:user:25890"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1896/message:3293","revisionNum":1,"uid":3293,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: My Cadillac App failing to Remote Start","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3293"},"parent":{"__ref":"ForumTopicMessage:message:1896"},"body":"

I tried all troubleshooting actions to no avail. Here is my Home Screen.

","body@stringLength":"101","rawBody":"

I tried all troubleshooting actions to no avail. Here is my Home Screen.

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Thanks for following up with us, Mike. Please feel free to forward this screenshot to our team via email at socialmedia@gm.com with ATTN: OnStar Community/Justmike in the subject headline. We will keep an eye out for your reply in the meantime.

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