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caddycoupeATS
New Contributor
2 years ago

My Cadillac App failing to Remote Start

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...
Justmike's avatar
Justmike
New Contributor
5 months ago
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I am having the same issue on my 2022 Cadillac XT6. The vehicle status of my car does not show up. It was working when I first set it up but is no longer working. Cannot use remote start . How do I resolve this issue?

Advisor_Helen's avatar
Advisor_Helen
Moderator
5 months ago
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Thank you for bringing these mobile app concerns to our attention. Our team does regret to hear of any ongoing trouble with accessing Vehicle Status Updates or the Remote Key Fob. As an initial troubleshooting step, we do recommend uninstalling and reinstalling the myCadillac mobile app from your device. If you have already attempted this troubleshooting listed above, kindly let us know, and provide any error codes you might be seeing within the app. This will allow us to further investigate your concerns. We hope to hear from you. 

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Start","id":"message:1896","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:19554"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1896"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1896"},"body@stripHtml({\"truncateLength\":200})":" for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with thi...","body@stringLength":"741","rawBody":"

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’ve called Onstar from my car and opened up two cases, and yet nothing has been corrected .  It also doesn’t show me any other statistics for my car.   I pay for the essentials plan, which includes this, and unable to use it for the past three weeks.  the dealership says it’s not their issue and they wouldn’t be able to fix it so I’m at the mercy of the Onstar team who still hasn’t figured out what’s going on. Does anyone have this problem? what’s the solution? 

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Thank you for bringing these mobile app concerns to our attention. Our team does regret to hear of any ongoing trouble with accessing Vehicle Status Updates or the Remote Key Fob. As an initial troubleshooting step, we do recommend uninstalling and reinstalling the myCadillac mobile app from your device. If you have already attempted this troubleshooting listed above, kindly let us know, and provide any error codes you might be seeing within the app. This will allow us to further investigate your concerns. We hope to hear from you. 

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Thank you for bringing these mobile app concerns to our attention. Our team does regret to hear of any ongoing trouble with accessing Vehicle Status Updates or the Remote Key Fob. As an initial troubleshooting step, we do recommend uninstalling and reinstalling the myCadillac mobile app from your device. If you have already attempted this troubleshooting listed above, kindly let us know, and provide any error codes you might be seeing within the app. This will allow us to further investigate your concerns. We hope to hear from you. 

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I am having the same issue on my 2022 Cadillac XT6. The vehicle status of my car does not show up. It was working when I first set it up but is no longer working. Cannot use remote start . How do I resolve this issue?

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I am having the same issue on my 2022 Cadillac XT6. The vehicle status of my car does not show up. It was working when I first set it up but is no longer working. Cannot use remote start . How do I resolve this issue?

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