Forum Discussion
App controls keep failing
A bit frusterated as a bought a 2022 Yukon Denali with 36000 miles less than three weeks ago. I have had nothing but problems and countless phone calls with onstar. Have tried endless amount of troubleshooting and finally referred to dealership. None of the control functions (remote start, lock, unlock, etc) will work on my app. They will continue to spin and then fail. Very disappointed as the vehicle is not old and low miles, as well as I just got the vehicle. The vehicle stats (gas, oil life, etc) will not update either. Anyone else have this issue?
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This isn't the ownership experience we want you to be having with your new Yukon. Customer satisfaction is our number one priority, and we're committed to turning around this first impression. If you would like us to take another look into your concerns or assist alongside your dealership, please send a private message to OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.