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2 months ago

Android MyChevrolet App does not update vehicle status

This issue developed earlier today on my 2022 Tahoe. My initial one month trial subscription ended on 6/19/25. I signed up for the additional two months free of the premium tier plan. Today I was driving, first drive since the 19th, and the OnStar light turned red with no connectivity. After doing some checking it turns out my additional months plans did not start. MyChevrolet Android app has stopped updating, last update was right before my OnStar light turned red. The light is now green and OnStar supports says everything is showing correctly on their end. The app, however is not working, I don't get updated vehicle status but I can control the vehicle and the map location refreshes. If I check wifi settings in the app it tells me to subscribe to a plan. I have done all the troubleshooting steps regarding the app; force stop, clear cache, update permissions, uninstall/reinstall, log out/log back in, toggled off/back on location settings in the vehicle settings. The only thing I have not done is reset the infotainment 3 system.

Additionally, when I log into the actual website from a browser I get instances of my vehicle not being there or my OnStar plans not showing up. I have tried to get a vehicle diagnostic from the webpage and it tells me to subscribe.

This is incredibly frustrating as it was working perfectly before the plan mishap. Additionally I am sensitive to the issue because when I purchased the car, used, the OnStar module was bad which ultimately caused all kinds of warning lights due to the module being out and I had to have the vehicle towed back to the dealership. If I am slated to pay for a top tier subscription and the OnStar is so integrated with the vehicle, it would be nice if it worked.

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Our team would like to take a further look into these account concerns on our end and provide any additional support we can regarding your services. We strive to provide a better Member experience, and would like to ensure you are connected to the plan you're paying for. So we may, please send us a private message with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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