2018 Cadillac XT5 Why sell me the most expensive plan?
I tried several times to get support on the issue of what is and what is not compatible with my vehicle. I tried chat, kept getting a rep then they would disappear and another would come on. I could maybe get some description of what my issue was but then they pass me off to another who then disappears again. This became a loop to nowhere! I even called and the person who was supposed to be a tech had no idea!
When i picked up my vehicle for the first time we setup the onstar at the dealership, the Onstar rep came on in my car and explained the plans to me. I have the trials of the premium plan. All the things the Onstar rep explained to me sounded so cool. Since we got the vehicle home i have tried and tried to find some of the features that were shown for this plan. Where is Alexa and WarnerMedia RIDE App??? I looked in the app in my car for any to install and none of these were there. In the representation of the plan i was sold (I say sold because i had to give my CC number to even get the trial and it would bill me at the end of the trial) I see a tablet getting the WarnerMedia RIDE App "Your passengers can stream 1000+ hours of hit shows and movies on their own devices from networks such as HBO Max, Cartoon Network, CNN and more. With content updated monthly, even if your drive is routine, the entertainment stays fresh." I looked and searched the internet for this as well as in my car on the screen.
Big deal on the data plan or the wifi if i can't use anything that was represented. I can get all that on the cellular plan I already pay for and stream to an iPad. At least if you offer plans put the compatibility list for each feature in for each vehicle so that a consumer can make a decision that works for them.
can anybody actually help me here? what if some of these safety features that you represent are not available at a time i would need to look for them. that would be great to realize that at a crucial time.
We're sorry to hear about the difficulties you've encountered with your OnStar plan and the features you were expecting. We want to make sure you're getting the most out of your plan. How can we assist you further to ensure everything works as expected? We're here to help resolve any concerns you may have.
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I tried several times to get support on the issue of what is and what is not compatible with my vehicle. I tried chat, kept getting a rep then they would disappear and another would come on. I could maybe get some description of what my issue was but then they pass me off to another who then disappears again. This became a loop to nowhere! I even called and the person who was supposed to be a tech had no idea!
When i picked up my vehicle for the first time we setup the onstar at the dealership, the Onstar rep came on in my car and explained the plans to me. I have the trials of the premium plan. All the things the Onstar rep explained to me sounded so cool. Since we got the vehicle home i have tried and tried to find some of the features that were shown for this plan. Where is Alexa and WarnerMedia RIDE App??? I looked in the app in my car for any to install and none of these were there. In the representation of the plan i was sold (I say sold because i had to give my CC number to even get the trial and it would bill me at the end of the trial) I see a tablet getting the WarnerMedia RIDE App \"Your passengers can stream 1000+ hours of hit shows and movies on their own devices from networks such as HBO Max, Cartoon Network, CNN and more. With content updated monthly, even if your drive is routine, the entertainment stays fresh.\" I looked and searched the internet for this as well as in my car on the screen.
Big deal on the data plan or the wifi if i can't use anything that was represented. I can get all that on the cellular plan I already pay for and stream to an iPad. At least if you offer plans put the compatibility list for each feature in for each vehicle so that a consumer can make a decision that works for them.
can anybody actually help me here? what if some of these safety features that you represent are not available at a time i would need to look for them. that would be great to realize that at a crucial time.
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I tried several times to get support on the issue of what is and what is not compatible with my vehicle. I tried chat, kept getting a rep then they would disappear and another would come on. I could maybe get some description of what my issue was but then they pass me off to another who then disappears again. This became a loop to nowhere! I even called and the person who was supposed to be a tech had no idea!
When i picked up my vehicle for the first time we setup the onstar at the dealership, the Onstar rep came on in my car and explained the plans to me. I have the trials of the premium plan. All the things the Onstar rep explained to me sounded so cool. Since we got the vehicle home i have tried and tried to find some of the features that were shown for this plan. Where is Alexa and WarnerMedia RIDE App??? I looked in the app in my car for any to install and none of these were there. In the representation of the plan i was sold (I say sold because i had to give my CC number to even get the trial and it would bill me at the end of the trial) I see a tablet getting the WarnerMedia RIDE App \"Your passengers can stream 1000+ hours of hit shows and movies on their own devices from networks such as HBO Max, Cartoon Network, CNN and more. With content updated monthly, even if your drive is routine, the entertainment stays fresh.\" I looked and searched the internet for this as well as in my car on the screen.
Big deal on the data plan or the wifi if i can't use anything that was represented. I can get all that on the cellular plan I already pay for and stream to an iPad. At least if you offer plans put the compatibility list for each feature in for each vehicle so that a consumer can make a decision that works for them.
can anybody actually help me here? what if some of these safety features that you represent are not available at a time i would need to look for them. that would be great to realize that at a crucial time.
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Hello,
\n
We're sorry to hear about the difficulties you've encountered with your OnStar plan and the features you were expecting. We want to make sure you're getting the most out of your plan. How can we assist you further to ensure everything works as expected? We're here to help resolve any concerns you may have.
We're sorry to hear about the difficulties you've encountered with your OnStar plan and the features you were expecting. We want to make sure you're getting the most out of your plan. How can we assist you further to ensure everything works as expected? We're here to help resolve any concerns you may have.
\n
\n
Thank you for bringing this to our attention!
\n
\n
- OnStar Community Advisor
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