Forum Discussion
My budget is tight. What makes OnStar Guardian worth it?
OnStar Guardian is a rip off. I had been paying $15 a month for a year and a half. I could never get the app to work and sent in multiple help tickets through the app and then through the website. I never got a response or any help. I broke down today and try to use the guardian roadside assistance.And at first, they said, I they couldn't find my account.And then they found it under my husband's name and said it was inactive, and then when I asked, what have I been paying fifteen dollars a month for then all of a sudden?I did have an active account. Then, when they checked with the roadside assistance to see if it showed that I was connected, they said it did not. So I was on the phone for UP to 30 minutes. I never got roadside assistance help. I finally got to billing, and as for a full refund for every month that I have paid for it. And she could only refund me up to fifty five dollars, and said that they would put in a case for me. With all of this happening, it is ninety degrees out.My car has overheated and broke down.I have kids with me.And I still had to get a toe and pay for it out of pocket. And no one could tell me why my account would not show I had roadside.Assistant, but they have been fine.Taking my money every single month. I canceled it while I was on the phone.I'm very angry and disappointed and feel like I have been robbed. And I don't think any of that information should have taken up to thirty minutes.And I had to confirm my account and my information three different times all the while trying to navigate an emergency breakdown. Don't use Guardian. It doesn't work and the service was terrible.
This doesn't sound at all like the kind of experience we hope to hear, @LAURADELLE. We take your safety and the comments you've shared very seriously, and we want you to know that all of your feedback has been noted within our systems. Investigating your account, we can see your existing case open with our Billing Team. We can also confirm that your case is currently being worked with a high priority. For the best assistance moving forward with your billing concerns, please continue working with your owning agent and their associated parties. You should be contacted directly for further discussion of this matter. In the meantime, if you need to reach out, you may do so at 888-466-7827.
With that, if you have outstanding vehicle concerns, we would like to learn more about your situation and explore opportunities for support while your vehicle is addressed for repair by the trained technicians of your preferred local dealership. To start, kindly send us a message at OnStar_Support with your full name, email, phone, VIN, mileage, and the name of your dealer. Any other details or context you can share on your vehicle concerns, where things stand currently with your vehicle and your plan of action are also appreciated, as this can aid in our investigation. Just select the envelope icon at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.