Forum Discussion
Can't add family member to OnStar Guardian who was previously removed from My Family
My husband was in my OnStar Family previously. I recently tried to add him back to the family, but when I send the invitation he receives the text and when he clicks on it, but it just opens the app and does not show him where to enter the code I sent him. He verified that he's logged in, and that his login is the same username that was used previously when he was in the family. How do I add a user that was previously in the family but was removed?
3 Replies
We completely understand how frustrating it is to get stuck in a loop trying to re-add your husband to your OnStar Guardian Family, @lbdroid97. Please send us a private message to OnStar_Support by selecting the envelope icon at the top right of your screen, and include either your VIN or OnStar account number so we can take a closer look. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Sent, thank you
We've responded to your private message but also wanted to touch base here. If you'd like to further discuss your concerns with our team, please feel free to reply to our private message at any time.