Forum Discussion
Can't add family member to Guardian Family share
Resolved!
I had to log in as myself and then join.
Why offer a family share if you have to log into the app with account owner's credentials? Defeats the purpose of "sharing". I also had to add the owner account credentials to guardian app installed on my family's mobile devices.
Appears from the dates of the original post that the problem is not new.
Please know that when adding Family Members to the OnStar Guardian App, they should create their own login credentials to the OnStar Guardian App. If you continue to have trouble adding Family Members to the Guardian App, please feel free to send an email to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/OldGuy51’ so we can reference back to this post.
