Forum Discussion

Blip's avatar
Blip
New Contributor
3 years ago

Can't add family member. Technical difficulty

Added wife and child to Guardian family. Kid signed in no problem. Wife keeps getting Technical difficulty 500 message, can't create account. Samsung s21+
raerahh's avatar
raerahh
New Contributor
2 years ago

I'm having the same problem. Did the steps but cannot get past the permissions to finish setup. Everything has green checks, but will not not complete.

  • Advisor_Erin's avatar
    Advisor_Erin
    Moderator
    2 years ago

    Thanks for reaching out about this. You can use the above steps to add your family member to your account. If you're still having difficulties, please send us an email to socialmedia@gm.com with "ATTN: OS Community/raerahh" in the subject line so we can further assist.