Forum Discussion

defleppard11's avatar
defleppard11
New Contributor
3 years ago

After service tow reimbursement

My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. Howe...
dtucker1989's avatar
dtucker1989
New Contributor
9 months ago

I have a similar situation, except the tow services sent out by GM didn't have the proper equipment to tow my truck, and the second tow service took over 2 hours to confirm. 3 hours into the ordeal, I had arranged for a local tow company to tow my vehicle. I finally received a confirmation call from the second tow company after the one I arranged, had already loaded my truck on their flatbed and was en route to drop it off at the dealership. The last GM roadside representative I spoke with indicated I could get reimbursed for the towing services but I did not get the details.

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    9 months ago

    We appreciate you providing us with these roadside assistance details. Our team would like to learn more about your experience and assist in any way that we can regarding available reimbursement options. Please email us more information to socialmedia@gm.com. Be sure to include ATTN: OnStar Community/dtucker1989 in the subject headline. We will keep an eye out for your reply.