Forum Discussion

defleppard11's avatar
defleppard11
New Contributor
3 years ago

After service tow reimbursement

My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. Howe...
asmayhugh's avatar
asmayhugh
New Contributor
10 months ago

I'm looking for the same info.  Finding an email address to ask questions is non-existent as is the chat bot that was no help.  My car was also towed by police before I was able to address the situation.  This should be pretty transparent.  Was it addressed for you @defleppard11 ?

Advisor_Jack's avatar
Advisor_Jack
Moderator
10 months ago

We appreciate you coming to us for assistance with this claim. Our team regrets to hear of the inconvenience that this situation has caused you. We would be happy to look into how we may be able to assist you with this matter. If you would like, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/asmyhugh," in the subject line. We'll keep an eye out for your message. 

  • lori16052's avatar
    lori16052
    New Contributor
    9 months ago

    I did send a message to that email yesterday. No response as of today.

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      9 months ago

      We do appreciate the follow up, Lori. Our team will be sure to communicate with you soon via email.