On Star keeps says cannot connect right now…

Question

When I push the Blue button it says: Onstar not activated, please press blue button again to activate, I press the blue button again and it says connected to onstar... then it beeps for thirty seconds, then says your call has ended... goodbye. I have the same problem

advisor_erin · Answer

We would be happy to help get you connected to OnStar services. When pushing your blue OnStar button, is the LED light near the button red or green? A red light may indicate a concern with the OnStar hardware inside your vehicle and require a dealership visit.&nbsp;

almeyda11 · Answer

When I push the Blue button it says: Onstar not activated, please press blue button again to activate, I press the blue button again and it says connected to onstar... then it beeps for thirty seconds, then says your call has ended... goodbye. I have the same problem

almeyda11 · Answer

Onstar shut down when was taking to the advisor , when I call back begin beeping&nbsp;

advisor_jack · Answer

This is not the kind of experience that we hope to provide for our members. Our team would be happy to look into this with you in order to see if we may be of any additional assistance in resolving these concerns. When you have a moment, please send us an email to socialmedia@gm.com, with, "ATTN: OS Community/Almeyda11," in the subject line so we can locate your message as soon as possible. We're looking forward to making sure that you get connected to your amazing OnStar services.&nbsp;