Forum Discussion
2025 GMC Yukon
Bought my Yukon May 5 2025 brand new less than 25 miles and On star doesn’t work talked to the dealership today and have to make an appointment to have it looked at to see what the problem is. Having problems with the apps and and clock doesn’t work nor does the navigation. Green light is on but get no response from On star. When you pay 80,000 dollars for a vehicle and it relies on a service to make it run is unacceptable. I owned a 2016 Tahoe with no issues or problems. And On star worked. I’m starting to think I may have made a mistake purchasing this vehicle. If the problem can’t be fixed in a timely manner I will ask to be refunded and purchase a different brand. Again this is unacceptable ON A BRAND NEW VEHICLE. GM needs to address the problem and admit that there is a problem and fix the problem.
1 Reply
We appreciate you bringing this concern with your new 2025 GMC Yukon's OnStar connected services directly to our attention, @Miloyukon. Our team recognizes how important it is that the impressive OnStar services which you love and invested in function properly. With this in mind, we can understand your dissatisfaction with the present situation. OnStar wants a better experience for our loyal Members. It would be our pleasure to learn more about these difficulties in order to assess how we may best be able to assist you alongside the dealership in ensuring the swift resolution of all concerns. It's important to us that you're as confident in the Yukon that you depend on as we are. If you're interested in moving forward with this assistance, please send us a private message with your contact information. VIN, the current mileage, and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping our eyes out for your response and hope to hear from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement