Forum Discussion
2025 Buick Enclave - Connect to External HotSpot, will Onstar work?
I am extremely mad that my brand new car, which I specifically bought for our long drive across country no longer has functioning OnStar. I bought this car because of all the safety features for the long drive because my son is autistic, and I want him to be able to just push the SOS button and ask for help and not have to know where he is. Onstar could just find him. But now I have apparently been caught in the issue that is happening with the telemetry/onstar module failing and there is no replacements that are available. Again, I am beyond mad. It's been in the shop a week, and there is nothing they can do.
At this point I am trying to look for a work around. If I get a external mobile hotspot and hook the car to it, will the On Star work via that hotspot, so if my son needs help he can get it.
5 Replies
Was there ever a resolution to this? My 2025 enclave has OnStar and supposedly a WiFi hotspot. None of it works and the dealer can’t find anything wrong.
We know how frustrating connectivity concerns can be. Our team would be glad to connect and learn more about your concern. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
It’s likely the Onstar Telematics Module. They are having problems with at least 5 different models the I have read so far. Nether Onstar or navigation work at all. Most people are told the part is on back order. I was told this to in addition they said they have no idea when to expect the part. They said possibly months out. I have been in contact with GM Buick cares and they are not coming up with anything promising for timeline as of yet. They seem to have no problem selling the cars to us but when something like this happens it seems to be taking way too long in my opinion. I think it’s time everyone make calls to there state’s attorney General offices to file a complaint. They should have had a recall on these seeing it’s effecting so many models and people. I’m extremely disappointed in GM to say the least.
Yes please send private messages to them. They do t like people posting all these problems in open forum because it’s not good for business. TO BAD !!!
Your feedback has been noted and shared. Please know, your assigned case Advisor remains the best point of contact and is best positioned to coordinate with the dealer and internal teams as updates become available. We encourage you to continue working directly with your advisor to ensure consistent communication. If you need assistance reconnecting or would like us to document additional feedback to your case, please feel free to send us a private message.