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Vehicle Mobile App

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OnStar Support Topics from OnStar Subscribers

Linking MyGMC skill in Alexa app broken for months!
The myGMC skill in the Alexa app has been broken since June 2024! There are countless reviews in the Alexa app under the MyGMC skill, does anyone even monitor these reviews?? Has the app been scrapped but you are not telling anyone? What's going on here?? Yes, I've removed and readded the MyGMC skill multiple tmes now, I've also deleted and reinstalled the Alexa app to see if would fix the issue but like all of the other frustrated users, it does NOT! You get a BAD GATEWAY error EVERY TIME you try to link the skill since June 2024! Broken for a few days or even a week, I get it, but broken for several months seems like no one's even working on it. Can someone please just come out and say that the myGMC skill has been abandoned? Confirmation of this world be greatly appreciated. I pay for the OnStar service so that I can use this skill and I've been holding out with hope of a resolution. Should I just cancel my OnStar subscription??
mk40niner
New Contributor
8 months ago Place Vehicle Mobile App
8likes
10Comments
MyChevrolet App - Unable to retrieve account details.
I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.
Z71Silverado
New Contributor
3 years ago Place Vehicle Mobile App
7likes
19Comments
App not connected to ONSTAR services
Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all my data. The first girl said they have tools to figure out what used the data from the truck but I needed to call tech support. A few days later I call tech support to be told they don’t have tools to diagnose where the data was used and it was all my phone. 3GB gone and not a single app used on the truck. Then, I try to set up myGMC to my app to use the remote start. It tells me that my truck is not connected to ONSTAR services and to press the blue button, so I did. Just to be told the truck is activated and there shouldn’t be an issue. Over an hour on the phone and logged into the website numerous times, through every single page and nothing. The GMC website literally says my truck is NOT connected to ONSTAR services and there’s no place to link my account. When I try to activate ONSTAR on the website it says there’s an error and to call. How am I supposed to use the remote services when the my.gmc.ca says my truck doesn’t have ONSTAR activated, but ONSTAR is saying it is activated!?? Tell my why I’m paying for services that I can’t even use?
Camarogirl
New Contributor
3 years ago Place Vehicle Mobile App
6likes
14Comments
OnStar Service and myChevrolet App
I have just cancelled our OnStar service and Data service for both of our Chevrolet vehicles. The primary reason is VERY POOR customer service and technical support for the "myChevorlet" app. I have had documented and confirmed issues for MONTHS and they were unable to fix them.
ljschoepke
Contributor
3 years ago Place Vehicle Mobile App
5likes
0Comments
mybuick app problems
Going to make a separate topic, maybe this will help someone else along with me.... 2020 Buick Encore, app will not load/show vehicle status. (tire pressure, oil life, fuel left, etc.) It works fine for remote start, lock and unlock. Has been going on since I purchased vehicle Jan 28th or so. Vehicle shows on map, but will not do location alerts. Cannot change wifi hotspot SSID or password. Able to type a different name and password in the fields, but when I hit save, nothing changes. Same problem with buick.com site, under account, connected vehicle, vehicle settings, get the error message Whoops, invalid data or something like that. I have discovered that with the vehicle running, i can attempt to change the SSID and password with the app, it looks like it doesn't change, but then i can open the website and see in vehicle settings that it has changed. Then going into the infotainment Onstar menu, wifi settings, it has changed to what i entered. however in the radio wifi menu, settings, wifi, manage wifi networks, the name and SSID remain unchanged. ( the one with the car wifi symbol- cant delete it or edit it, only view name and password. Is it supposed to be there?) After an ignition cycle, the Onstar wifi menu ssid name and password change back to what is in the radio wifi menu. Onstar has a case open , I just get a call from someone about once a week, asking if it's working yet, and saying we're still working on it. At this point I have little confidence that it will ever work. Free trial is almost done, I will not pay for Onstar without this working. Losing faith in GM, Buick, and Onstar....
dkarp1138
New Contributor II
2 years ago Place Vehicle Mobile App
5likes
7Comments
MyCadillac - Charge Status
MyCadillac Lyriqs charge status will not show in the app. I have full access to all of the other functions such as remote start, temperature control and can view tire pressure. However, the main thing i need for an electric car, is to see my Charge Status. I’ve gone through several tiers of MyAp support, however, Tier 3 has never contacted me and I’ve taken it to the dealer with no luck. Does anyone have any suggestions? I’ve already uninstalled, reinstalled, used my iPad, wife’s phone and etcetera. Thank you.
5607
New Contributor
3 years ago Place Vehicle Mobile App
5likes
29Comments
GM removes Alexa remote commands from my Chevrolet
I’m saddened to see removing of this remote command, especially when we are payin a subscription fee to use this feature as it is. Now we’re paying and not getting it. Wow well thanks for the heads Chevy. I was informed when I asked Alexa today and she said I’m sorry my Chevrolet skill is no longer available. Just like that something many used it just deleted no longer a car feature? . Hmmm. Disappointing
Bosschicago
New Contributor
5 months ago Place Vehicle Mobile App
4likes
6Comments
MyChevrolet App Stuck on Multi-Factor Authentication
Hello, When signing in on the MyChevrolet App, I cannot get past the Multi-Factor Authentication screen after logging in with my email and password (custlogin.gm.com). The screen is entirely white, with no text or options available. Leaving the webpage open for up to 20 minutes provides no results. I have attempted to reinstall the application from the Google Play Store, cleared the cache, cleared all app data, and restarted my phone several times. I am using a Samsung Galaxy S23+ which is up-to-date on all available updates (Android 14, One UI 6.1). The default web browser for the device is Google Chrome.
Solved
Rfcoke
New Contributor
10 months ago Place Vehicle Mobile App
4likes
7Comments
Android/iOS MyChevrolet App does not update vehicle status
This has been an on-going issue for my 2023 Silverado. Right around the time my OnStar subscription transitioned from the trial to a now paid-for option, my mobile apps (tested on both Android and iOS) stopped updating the vehicle status. Things like remote lock/unlock and location still work as expected, but my vehicle status hasn't updated since the end of August. Vehicle Diagnostics viewed from the MyChevrolet website are at least close to being up to date, but the same information is not reflected on any mobile apps. When the problem first started in the fall, nothing was updating correctly on either the website or the mobile app. I called support and they were able to trigger something that fixed the website, but the app is still broken. So, the truck is communicating with Onstar services correctly, but that same information isn't being pushed to mobile apps correctly. For troubleshooting, I have uninstalled/reinstalled, cleared caches, restarted the phone, and installed on phones with both Android and iOS. "Pulling down" in the vehicle status page does nothing and on a fresh install it still states that it last connected on 8/26/2023.
nafran03
New Contributor
2 years ago Place Vehicle Mobile App
4likes
1Comment
My Chevrolet App - Software Consent
I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered. I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the Software Consent. I find this frustrating and want a fix please. Beats
bobbybeats
New Contributor
2 years ago Place Vehicle Mobile App
4likes
12Comments

Tags

Roadside2 Topics
Remote KeyFob2 Topics
Onstar Guardian1 Topic
my Chevrolet app1 Topic
Alexa1 Topic
syncing1 Topic
myChevrolet1 Topic
JWW03391 Topic
apps1 Topic
slow wifi1 Topic

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Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:23504"},"ForumTopicMessage:message:2442":{"__typename":"ForumTopicMessage","subject":"Linking MyGMC skill in Alexa app broken for months!","conversation":{"__ref":"Conversation:conversation:2442"},"id":"message:2442","revisionNum":1,"uid":2442,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:23504"},"metrics":{"__typename":"MessageMetrics","views":4746},"postTime":"2024-08-20T04:42:55.041-07:00","lastPublishTime":"2024-08-20T04:42:55.041-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The myGMC skill in the Alexa app has been broken since June 2024! There are countless reviews in the Alexa app under the MyGMC skill, does anyone even monitor these reviews?? Has the app been scrapped but you are not telling anyone? What's going on here?? Yes, I've removed and readded the MyGMC skill multiple tmes now, I've also deleted and reinstalled the Alexa app to see if would fix the issue but like all of the other frustrated users, it does NOT! You get a BAD GATEWAY error EVERY TIME you try to link the skill since June 2024! Broken for a few days or even a week, I get it, but broken for several months seems like no one's even working on it. Can someone please just come out and say that the myGMC skill has been abandoned? Confirmation of this world be greatly appreciated. I pay for the OnStar service so that I can use this skill and I've been holding out with hope of a resolution. Should I just cancel my OnStar subscription?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"953","kudosSumWeight":8,"repliesCount":10,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:950":{"__typename":"Conversation","id":"conversation:950","topic":{"__typename":"ForumTopicMessage","uid":950},"lastPostingActivityTime":"2024-03-30T04:27:46.672-07:00","solved":false},"User:user:5297":{"__typename":"User","uid":5297,"login":"Z71Silverado","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:5297"},"ForumTopicMessage:message:950":{"__typename":"ForumTopicMessage","subject":"MyChevrolet App - Unable to retrieve account details.","conversation":{"__ref":"Conversation:conversation:950"},"id":"message:950","revisionNum":1,"uid":950,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:5297"},"metrics":{"__typename":"MessageMetrics","views":43331},"postTime":"2023-02-05T03:25:24.457-08:00","lastPublishTime":"2023-02-05T03:25:24.457-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"485","kudosSumWeight":7,"repliesCount":19,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:629":{"__typename":"Conversation","id":"conversation:629","topic":{"__typename":"ForumTopicMessage","uid":629},"lastPostingActivityTime":"2025-03-10T08:35:26.937-07:00","solved":false},"User:user:3144":{"__typename":"User","uid":3144,"login":"Camarogirl","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:3144"},"ForumTopicMessage:message:629":{"__typename":"ForumTopicMessage","subject":"App not connected to ONSTAR services","conversation":{"__ref":"Conversation:conversation:629"},"id":"message:629","revisionNum":1,"uid":629,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:3144"},"metrics":{"__typename":"MessageMetrics","views":39718},"postTime":"2022-10-11T23:15:00.985-07:00","lastPublishTime":"2022-10-11T23:15:00.985-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all my data. The first girl said they have tools to figure out what used the data from the truck but I needed to call tech support. A few days later I call tech support to be told they don’t have tools to diagnose where the data was used and it was all my phone. 3GB gone and not a single app used on the truck. Then, I try to set up myGMC to my app to use the remote start. It tells me that my truck is not connected to ONSTAR services and to press the blue button, so I did. Just to be told the truck is activated and there shouldn’t be an issue. Over an hour on the phone and logged into the website numerous times, through every single page and nothing. The GMC website literally says my truck is NOT connected to ONSTAR services and there’s no place to link my account. When I try to activate ONSTAR on the website it says there’s an error and to call. How am I supposed to use the remote services when the my.gmc.ca says my truck doesn’t have ONSTAR activated, but ONSTAR is saying it is activated!?? Tell my why I’m paying for services that I can’t even use? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1262","kudosSumWeight":6,"repliesCount":14,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:684":{"__typename":"Conversation","id":"conversation:684","topic":{"__typename":"ForumTopicMessage","uid":684},"lastPostingActivityTime":"2022-10-26T13:07:43.464-07:00","solved":false},"User:user:1720":{"__typename":"User","uid":1720,"login":"ljschoepke","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:1720"},"ForumTopicMessage:message:684":{"__typename":"ForumTopicMessage","subject":"OnStar Service and myChevrolet App","conversation":{"__ref":"Conversation:conversation:684"},"id":"message:684","revisionNum":1,"uid":684,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:1720"},"metrics":{"__typename":"MessageMetrics","views":2261},"postTime":"2022-10-26T13:07:43.464-07:00","lastPublishTime":"2022-10-26T13:07:43.464-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have just cancelled our OnStar service and Data service for both of our Chevrolet vehicles. The primary reason is VERY POOR customer service and technical support for the \"myChevorlet\" app. I have had documented and confirmed issues for MONTHS and they were unable to fix them. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"293","kudosSumWeight":5,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2008":{"__typename":"Conversation","id":"conversation:2008","topic":{"__typename":"ForumTopicMessage","uid":2008},"lastPostingActivityTime":"2025-04-05T02:45:48.315-07:00","solved":false},"User:user:19181":{"__typename":"User","uid":19181,"login":"dkarp1138","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor II","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:19181"},"ForumTopicMessage:message:2008":{"__typename":"ForumTopicMessage","subject":"mybuick app problems","conversation":{"__ref":"Conversation:conversation:2008"},"id":"message:2008","revisionNum":1,"uid":2008,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:19181"},"metrics":{"__typename":"MessageMetrics","views":12132},"postTime":"2024-03-18T19:06:40.438-07:00","lastPublishTime":"2024-03-18T19:06:40.438-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Going to make a separate topic, maybe this will help someone else along with me.... 2020 Buick Encore, app will not load/show vehicle status. (tire pressure, oil life, fuel left, etc.) It works fine for remote start, lock and unlock. Has been going on since I purchased vehicle Jan 28th or so. Vehicle shows on map, but will not do location alerts. Cannot change wifi hotspot SSID or password. Able to type a different name and password in the fields, but when I hit save, nothing changes. Same problem with buick.com site, under account, connected vehicle, vehicle settings, get the error message Whoops, invalid data or something like that. I have discovered that with the vehicle running, i can attempt to change the SSID and password with the app, it looks like it doesn't change, but then i can open the website and see in vehicle settings that it has changed. Then going into the infotainment Onstar menu, wifi settings, it has changed to what i entered. however in the radio wifi menu, settings, wifi, manage wifi networks, the name and SSID remain unchanged. ( the one with the car wifi symbol- cant delete it or edit it, only view name and password. Is it supposed to be there?) After an ignition cycle, the Onstar wifi menu ssid name and password change back to what is in the radio wifi menu. Onstar has a case open , I just get a call from someone about once a week, asking if it's working yet, and saying we're still working on it. At this point I have little confidence that it will ever work. Free trial is almost done, I will not pay for Onstar without this working. Losing faith in GM, Buick, and Onstar.... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1650","kudosSumWeight":5,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1002":{"__typename":"Conversation","id":"conversation:1002","topic":{"__typename":"ForumTopicMessage","uid":1002},"lastPostingActivityTime":"2024-05-06T03:50:00.402-07:00","solved":false},"User:user:5607":{"__typename":"User","uid":5607,"login":"5607","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:5607"},"ForumTopicMessage:message:1002":{"__typename":"ForumTopicMessage","subject":"MyCadillac - Charge Status","conversation":{"__ref":"Conversation:conversation:1002"},"id":"message:1002","revisionNum":1,"uid":1002,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:5607"},"metrics":{"__typename":"MessageMetrics","views":91618},"postTime":"2023-03-08T22:04:40.603-08:00","lastPublishTime":"2023-03-08T22:04:40.603-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" MyCadillac Lyriqs charge status will not show in the app. I have full access to all of the other functions such as remote start, temperature control and can view tire pressure. However, the main thing i need for an electric car, is to see my Charge Status. I’ve gone through several tiers of MyAp support, however, Tier 3 has never contacted me and I’ve taken it to the dealer with no luck. Does anyone have any suggestions? I’ve already uninstalled, reinstalled, used my iPad, wife’s phone and etcetera. Thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"564","kudosSumWeight":5,"repliesCount":29,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3383":{"__typename":"Conversation","id":"conversation:3383","topic":{"__typename":"ForumTopicMessage","uid":3383},"lastPostingActivityTime":"2025-01-18T19:19:06.513-08:00","solved":false},"User:user:26338":{"__typename":"User","uid":26338,"login":"Bosschicago","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:26338"},"ForumTopicMessage:message:3383":{"__typename":"ForumTopicMessage","subject":"GM removes Alexa remote commands from my Chevrolet","conversation":{"__ref":"Conversation:conversation:3383"},"id":"message:3383","revisionNum":1,"uid":3383,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:26338"},"metrics":{"__typename":"MessageMetrics","views":2495},"postTime":"2024-11-18T19:16:58.243-08:00","lastPublishTime":"2024-11-18T19:16:58.243-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’m saddened to see removing of this remote command, especially when we are payin a subscription fee to use this feature as it is. Now we’re paying and not getting it. Wow well thanks for the heads Chevy. I was informed when I asked Alexa today and she said I’m sorry my Chevrolet skill is no longer available. Just like that something many used it just deleted no longer a car feature? . Hmmm. Disappointing ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"468","kudosSumWeight":4,"repliesCount":6,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2334":{"__typename":"Conversation","id":"conversation:2334","topic":{"__typename":"ForumTopicMessage","uid":2334},"lastPostingActivityTime":"2025-01-10T09:05:15.788-08:00","solved":true},"User:user:22658":{"__typename":"User","uid":22658,"login":"Rfcoke","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:22658"},"ForumTopicMessage:message:2334":{"__typename":"ForumTopicMessage","subject":"MyChevrolet App Stuck on Multi-Factor Authentication","conversation":{"__ref":"Conversation:conversation:2334"},"id":"message:2334","revisionNum":1,"uid":2334,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__ref":"User:user:22658"},"metrics":{"__typename":"MessageMetrics","views":12743},"postTime":"2024-07-11T14:28:19.830-07:00","lastPublishTime":"2024-07-11T14:28:19.830-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, When signing in on the MyChevrolet App, I cannot get past the Multi-Factor Authentication screen after logging in with my email and password (custlogin.gm.com). The screen is entirely white, with no text or options available. Leaving the webpage open for up to 20 minutes provides no results. I have attempted to reinstall the application from the Google Play Store, cleared the cache, cleared all app data, and restarted my phone several times. I am using a Samsung Galaxy S23+ which is up-to-date on all available updates (Android 14, One UI 6.1). The default web browser for the device is Google Chrome. 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