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Gica's avatar
Gica
New Contributor
11 months ago

Vehicle status not updating

Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for : miles fuel level oil life  tire pressure Rest of the app works ok. I know is not ...
Sad's avatar
Sad
New Contributor
11 months ago

my app worked great for 3 years added a new vehicle now both vehicles don’t work contacted advisor 5 times reset delete drove around still not working case 194605848 getting ready to cancel 

Advisor_Helen's avatar
Advisor_Helen
Moderator
11 months ago

We do appreciate you providing us with your case number. Our team here does understand the frustration that ongoing concerns can cause. We would like to take a further look into things on our end and assist to the best of our abilities regarding the mobile app. So we may ensure you connect with our internal teams, can you send us an email to socialmedia@gm.com with ATTN: OnStar Community/Sad in the subject headline? This will allow us to best assist moving forward. 

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status not updating","id":"message:2571","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2571","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:24253"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2571"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2571"},"body@stripHtml({\"truncateLength\":200})":" Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for : miles fuel level oil life  tire pressure Rest of the app works ok. I know is not ...","body@stringLength":"619","rawBody":"

Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for :

Rest of the app works ok. I know is not the app since the same info it is shown on the OnStar account

I tried restarting the vehicle several times with 2 minutes wait and so on, still nothing. i called OnStar and they transferred me to a GM connection center team 877-558-8352 they escalated again, and I was asked to wait for a call back.  Few days later I'm still waiting for that call back.....

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We do appreciate you providing us with your case number. Our team here does understand the frustration that ongoing concerns can cause. We would like to take a further look into things on our end and assist to the best of our abilities regarding the mobile app. So we may ensure you connect with our internal teams, can you send us an email to socialmedia@gm.com with ATTN: OnStar Community/Sad in the subject headline? This will allow us to best assist moving forward. 

","body@stringLength":"573","rawBody":"

We do appreciate you providing us with your case number. Our team here does understand the frustration that ongoing concerns can cause. We would like to take a further look into things on our end and assist to the best of our abilities regarding the mobile app. So we may ensure you connect with our internal teams, can you send us an email to socialmedia@gm.com with ATTN: OnStar Community/Sad in the subject headline? This will allow us to best assist moving forward. 

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my app worked great for 3 years added a new vehicle now both vehicles don’t work contacted advisor 5 times reset delete drove around still not working case 194605848 getting ready to cancel 

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my app worked great for 3 years added a new vehicle now both vehicles don’t work contacted advisor 5 times reset delete drove around still not working case 194605848 getting ready to cancel 

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