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MWBCA22's avatar
MWBCA22
New Contributor
2 years ago

VEHICLE STATUS 2022 CHEVROLET 2500

I had my vehicle repaired last week after a joint broke on monday i used my onstar to. All for help and a tow. App worked fine that day but has not updated any vehicle status since. I've reviewed man...
Advisor_Helen's avatar
Advisor_Helen
Moderator
2 years ago

We do appreciate you providing us with the steps you have already taken. If you have attempted to uninstall and reinstall the mobile app, we do recommend completing a Power Cycle. This should assist in updating your vehicle insight and ensuring any diagnostics are accurate. Please see the below steps:

 

1. Turn ignition on for at least 2 minutes

2. Turn ignition off and wait 2-5 minutes (so data can be collected)

3. Log out of the myChevrolet app and log back in - this may help the app refresh

4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update

5. Drive the vehicle around for a few minutes to allow data to refresh on the app

 

If you have continued trouble, kindly let us know.