Forum Discussion
myGMC stops connecting after a week
We greatly appreciate you bringing this stressful concern to our attention. Our team can certainly understand the frustration and confusion caused by your app ceasing to operate as it has for years before. This is not the kind of OnStar or GMC experience that we hope to provide for our loyal members. Our team would like to look into this with you to ensure proper functioning is restored so that you can get back to having a warm car waiting for you after work. At your convenience, please send an email with these details to socialmedia@gm.com, with, "ATTN: OS Community/Lufarrell," in the subject line. We're looking forward to seeing your message and assisting further.
I work away from my truck for 3 or 4 weeks sometimes. Everytime I go to start it with the app it never works
I'm guessing if you don't start it weekly it goes into a deep sleep and you have to use the key to refresh it?
Pretty useless app if that the case, that's the only reason I got it was to warmup my truck after not running for a few weeks in minus 30 weather
That's correct! If your vehicle is not started for about 6 days, the hardware will go into a Sleep mode to conserve energy and will require a manual power cycle to wake back up. In addition, after every 3 Remote Starts through the app, a manual start is required. If you have any other questions on this, please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.