Forum Discussion

JillShafer's avatar
JillShafer
New Contributor
8 months ago

MyChev App

Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.
Beejar's avatar
Beejar
New Contributor
7 months ago

Having similar issues for a few weeks where everything on the app works fine (lock and unlock features) except the charge status on the equinox ev?  I have the latest version of the app and have ensured the car has excellent wifi coverage (in garage right beside a wifi router). Tried to logout/in , uninstalled the app and reinstalled. Currently the car shows its charged at 100% updated 5days ago.   Any advice is welcomed to resolve this issue?  

Thanks 

Advisor_Kayla's avatar
Advisor_Kayla
Contributor
6 months ago

Vehicle/Charge Status concerns can be worrisome, and we would like you to know that our team is here to assist. Based on the insight you have given; our team would like to provide additional troubleshooting steps. At your earliest convenience please take the steps below to Power Cycle your vehicle and clear the cache on your mobile device. Power Cycling forces vehicle data to be collected and clearing your cache will refresh your app. 

 

Power Cycle Steps: 

  1. Enter the vehicle and turn ignition on (Vehicle should run for at least 60 seconds)
  2. Shut off vehicle 
  3. Remove Key from ignition or Press start/stop button
  4. Exit vehicle-Key FOB must also exit vehicle
  5. Close Driver’s door-All other doors, hatch, liftgate should also be closed
  6. Lock vehicle doors using key FOB
  7. Critical Step: Wait ~ 2 minutes ( or until OnStar LED goes out. This allows time for the OnStar unit and other electrical systems to turn off)
  8. Re-Enter the vehicle and turn ignition on

Android Cache Clear Steps: 

  1. Tap the recent apps/app manager button to view recent apps
  2. Swipe left/right to close the mobile app
  3. Open your device settings
  4. Select Apps then Storage
  5. Tap Clear Cache

IOS Cache Clear Steps: 

  1. View your open apps. Double-click the Home button/Swipe up to see your most recently used apps
  2. Find the app to close. Swipe right or left to find the app that you want to close
  3. Swipe up to close. Swipe up on the app’s preview to close the app
  4. Go to your phone Settings>Safari 
  5. Tap Clear History and Website Data 

If you find that you are still experiencing the same troubles after these steps, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/Beejar in the subject headline.