Forum Discussion

JillShafer's avatar
JillShafer
New Contributor
2 years ago

MyChev App

Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.
s2andrus's avatar
s2andrus
New Contributor II
2 years ago

Similar issue here - 2024 Equinox EV 3RS - app won’t update vehicle charging status details unless I fully log out and log back in.  For an app that’s supposed to add convenience, this isn’t convenient at all.  

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    We do regret to hear of any concerns involving your charge status. Thanks for bringing this to our attention and providing your candid feedback. We understand the importance of reliability, and would like to help to the best of our abilities. To further clarify, have you ensured you have the latest version of the mobile app downloaded? Additionally, do you currently have “Power Saving Mode/Low Power Mode" enabled on your device? Power saving mode may disable/delay certain app permissions and functions from working properly to conserve battery. With this, we will keep an eye out for your reply.