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JillShafer's avatar
JillShafer
New Contributor
9 months ago

MyChev App

Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.
Advisor_Helen's avatar
Advisor_Helen
Moderator
9 months ago

Thanks for bringing this to our attention, Jill. To further clarify, what exactly within the mobile app isn't working for you? Are you having trouble with your Remote Key Fob, or updating your Vehicle Status within the myChevrolet mobile app? Are you receiving any error codes at all? Please do not hesitate to provide us with additional details. We hope to hear from you soon. 

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App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise. ","body@stringLength":"162","rawBody":"

Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.

","kudosSumWeight":1,"postTime":"2024-09-17T07:16:22.048-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2569_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3831},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.

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Thanks for bringing this to our attention, Jill. To further clarify, what exactly within the mobile app isn't working for you? Are you having trouble with your Remote Key Fob, or updating your Vehicle Status within the myChevrolet mobile app? Are you receiving any error codes at all? Please do not hesitate to provide us with additional details. We hope to hear from you soon. 

","body@stringLength":"390","rawBody":"

Thanks for bringing this to our attention, Jill. To further clarify, what exactly within the mobile app isn't working for you? Are you having trouble with your Remote Key Fob, or updating your Vehicle Status within the myChevrolet mobile app? Are you receiving any error codes at all? Please do not hesitate to provide us with additional details. We hope to hear from you soon. 

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