Forum Discussion

Nsuryadevara's avatar
Nsuryadevara
New Contributor
5 months ago

MyCadillac app not working and it’s frustrating

I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile a...
waltesg1's avatar
waltesg1
New Contributor
3 months ago

I'm having the same issue. I've spoken with Onstar Tec support multiple times to no avail. They solved the issue, but within a few hours, the problem came back. I can't start my vehicle or unlock the doors via that app.  I just took my vehicle in for a software update, but the problem still exists. It's frustrating because this lease is supposed to convince me to pay over 100K for the Escalade IQ.  It's not going well. I can't afford to keep taking my car to the dealership for a full day without a loaner. What can I do?

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    3 months ago

    We do appreciate you providing us with this software update information. Our team here would like to take a further look into your account details on our end and assist with any additional troubleshooting we can. Moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/waltesg1 in the subject headline. We hope to hear from you soon.