Forum Discussion
My GMC App missing remote starting feature
Thank you for providing us with the steps you have already taken. If you continue to experience Remote Key Fob concerns, are you seeing any error codes? As an initial troubleshooting step, we do recommend retrying the command to view it within your Command History. To access this within the mobile app:
From the Home Page, select the home menu anchor
Scroll down and select "Settings"
Select "Command History"
From there, you can see details on why the command failed and follow steps to fix the issue. If you continue to experience concerns, or see any ongoing errors, kindly let us know.
Hi service Helen, under "settings" menu there is no "command history" in my App.
Thank you for getting back to us with the results of your attempt to investigate your Remote Command history, Michael. After taking a further look into your OnStar account, we discovered that you're not currently enrolled in a plan which provides access to these features. Our team wants to make sure that you get access to all of the amazing OnStar experiences which you hope to take advantage of and would be more than happy to help get you set up with an appropriate plan to enable these functions. To explore this further, please don't hesitate to send us a private message to continue with additional support. To best connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for your response.