Forum Discussion
My Chevrolet app not updating
Thanks after app recent update it’s back to work
We appreciate you providing us with these details, Harlow. For further clarification, you have been in contact with a live Advisor regarding your mobile app experience? Are you having trouble with a specific connected vehicle feature, such as the Vehicle Status? Do not hesitate to provide us with further details moving forward. We hope to hear from you soon.
Yes I’ve been in contact and was assured it’s working as expected. How ever the fuel % is wrong, the kms to empty is wrong, tire pressure is wrong and it states the vehicle last connected 8 days ago yet I drive it everyday. I’ve uninstalled and reinstalled, updated and signed out for 12hrs and nothing changes. Very frustrating.
We appreciate you following up with us here to provide these additional details regarding your app concerns, Harlow. Our team can recognize how frustrating this must be and assures you that we want a better experience for our Members. At this time, can you confirm for us whether the LED light near your OnStar hardware is illuminated green when your vehicle is running? Please send us this information either here or within a private message for the best and continued assistance with this difficulty. To send a private message, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team looks forward to hearing from you again soon.
It’s green. The app product profile says it’s connected too. App shows 31% fuel and 206kms to empty, my fuel gauge is over half and fuel range is showing 472kms.
Thank you for getting back to us so promptly with this information, Harlow. We're glad to know that this light is green. This indicates that your OnStar hardware is functioning correctly. As a next step, we kindly request that you attempt to uninstall/reinstall the app on your device before checking to see if your vehicle status information updates accordingly. If not, please let us know here so we may continue to troubleshoot this difficulty together. Our team will keep an eye out for your response.