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Hacramos's avatar
Hacramos
New Contributor
2 years ago

My Chevrolet App - Unable to Retrieve Account Information

Tried everything to log into myChevrolet app, continues to get the error Unable to Retrieve Account Information. Any suggestions on how to fix it? Apparently it is a known issue?
Advisor_Helen's avatar
Advisor_Helen
Moderator
2 years ago

We appreciate your outreach. As an initial troubleshooting step, when the error message "Unable to retrieve account details" appears after logging into the myChevrolet Mobile App, select “Log Off” instead of “Retry". Selecting “Log Off” will ensure that a new session is started, which refreshes the app. We do recommend waiting 5-10 minutes for services to sync. If re-trying log in does not work, please do not hesitate to let us know. We would be happy to take a further look into things.

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Chevrolet App - Unable to Retrieve Account Information","id":"message:2237","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2237","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:21637"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2237"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2237"},"body@stripHtml({\"truncateLength\":200})":" Tried everything to log into myChevrolet app, continues to get the error Unable to Retrieve Account Information. Any suggestions on how to fix it? Apparently it is a known issue? ","body@stringLength":"185","rawBody":"

Tried everything to log into myChevrolet app, continues to get the error Unable to Retrieve Account Information. Any suggestions on how to fix it? Apparently it is a known issue?

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Tried everything to log into myChevrolet app, continues to get the error Unable to Retrieve Account Information. Any suggestions on how to fix it? Apparently it is a known issue?

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We appreciate your outreach. As an initial troubleshooting step, when the error message \"Unable to retrieve account details\" appears after logging into the myChevrolet Mobile App, select “Log Off” instead of “Retry\". Selecting “Log Off” will ensure that a new session is started, which refreshes the app. We do recommend waiting 5-10 minutes for services to sync. If re-trying log in does not work, please do not hesitate to let us know. We would be happy to take a further look into things.

","body@stringLength":"498","rawBody":"

We appreciate your outreach. As an initial troubleshooting step, when the error message \"Unable to retrieve account details\" appears after logging into the myChevrolet Mobile App, select “Log Off” instead of “Retry\". Selecting “Log Off” will ensure that a new session is started, which refreshes the app. We do recommend waiting 5-10 minutes for services to sync. If re-trying log in does not work, please do not hesitate to let us know. We would be happy to take a further look into things.

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