Forum Discussion

ahmmha's avatar
ahmmha
New Contributor
1 year ago
Solved

My Buick iOS app login problem

I used all means to run my Buick app on my iPhone but I know I can't log in. I've tried dozens of times, but I keep getting only the messages below. What the hell is the problem?

  • Former OnStar Advisor's avatar
    Former OnStar Advisor
    1 year ago

    Thank you for bringing this concern with the myBuick app to our attention. If you haven't done so already, we recommend uninstalling and reinstalling the myBuick app as an initial troubleshooting step. If that does not resolve your concern, please email us at socialmedia@gm.com with "ATTN: OS Community/ahmmha" in the subject headline. Please also include any attachments you sent us here in the email. Our team will be on the lookout for your email.

5 Replies

  • Former OnStar Advisor's avatar
    Former OnStar Advisor

    Thank you for bringing this concern with the myBuick app to our attention. If you haven't done so already, we recommend uninstalling and reinstalling the myBuick app as an initial troubleshooting step. If that does not resolve your concern, please email us at socialmedia@gm.com with "ATTN: OS Community/ahmmha" in the subject headline. Please also include any attachments you sent us here in the email. Our team will be on the lookout for your email.

    • Fross123's avatar
      Fross123
      New Contributor

      I need major help! I’ve tried all of the troubleshooting. Nothing worked. I’ve uninstalled and reinstalled the app three times. It still won’t download. I need help with my Buick app. It will not respond. It will not download so I can login and have the controls of my vehicle.

      • Advisor_Charly's avatar
        Advisor_Charly
        Moderator

        We’re experiencing a temporary service interruption to some of our mobile app features, but OnStar emergency services remain fully available through the red and blue-in vehicle buttons. You may notice longer than usual wait times for non-emergency support during this period. We know this may cause some inconvenience, and we appreciate your patience as we work to restore all services as quickly as possible.
         

  • ahmmha's avatar
    ahmmha
    New Contributor

    Yes. That’s resolved from last weekend.

    Thanks.

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator

      We appreciate the follow-up! Please know, we are only an email away if you need further assistance.