Forum Discussion

dhstron123's avatar
dhstron123
New Contributor
8 months ago

Can't log into Mycadillac

Mycadllac app will not let me log in. It was working 24hrs ago. I have tried uninstalling, reinstalling. No help. I have called OnStar. No help. It tells me to sign in and then nothing. I have seen o...
rmutt's avatar
rmutt
New Contributor
6 months ago

I bought a new Lyriq about 3 months ago.  Installed the MyCadillac app immediately and it worked ok for about a month.  It was slow and often responsive at best.  Then out of the blue, it wouldn't refresh.  I had to log out then back in to get it to refresh.  Now today, while trying to log in, the app asks for username.  After entering my username, I click continue, and the screen to enter your password doesn't show up.  You just get a message about entering invalid credentials.  Using MyCadillac app has been nothing but a gross disappointment for almost 3 months now!

  • Advisor_Pat's avatar
    Advisor_Pat
    New Contributor II
    6 months ago

    Hi rmutt,

    We’re sorry to hear about the challenges with the MyCadillac app. To help us narrow down the concern, could you let us know if you’ve tried uninstalling and reinstalling the app? Additionally, if there’s an error code appearing, please share that with us as well. For more detailed support, please email us at socialmedia@gm.com and include ATTN: OnStar Community/rmutt in the subject line. We’ll do our best to assist you further.