Forum Discussion

Amrak's avatar
Amrak
New Contributor
2 years ago

Alexa app / My Chevrolet Skill and GM account link issue.

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account.  I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am...
OnMyMomma's avatar
OnMyMomma
New Contributor
2 years ago

Yep, same thing is happening to me too. Stays connected for about an hour then it unlinks. Very frustrating. 

Chevy says its on OnStar's end.

  • Former OnStar Advisor's avatar
    Former OnStar Advisor
    2 years ago

    Thanks for bringing this to our attention. We'd like the chance to help. If you're still having trouble, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/ OnMyMomma" in the subject line so we can investigate this concern further for you. 

    • Former OnStar Advisor's avatar
      Former OnStar Advisor
      2 years ago

      We know how frustrating it can be when technology is not working like it should. That is not the experience we want for our OnStar Members. Our team would be glad to look into this for you. To get started, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/dogpetter" in the subject headline.