Forum Discussion
2024 Cadillac Lyriq No Longer Works w/ MyCadillac App or OnStar
I had an error code 308 when attempting to use the charge app on my 2024 Lyriq. On star instructed me to log out of the MyCadillac app on the car. Now I cannot log back in on the car. The representative had me restart the infotainment system and several other actions. None of it worked. I was supposed to get a call back from a higher level support but it never happened. So I called onstar back and the representative said I’d have to go back to the dealer. I have had the car for 2 weeks now and it has been in the shop for 5 of those days already…now back again??
Any ideas on how to fix this is welcome…
We appreciate you bringing these difficulties getting logged in and reconnected to your 2024 Cadillac LYRIQ in the app, @Pawisepe. Our team recognizes how frustrating situations like these can be and would like to learn more about this recent experience to assess how we may best assist you towards a satisfactory resolution. At your convenience, our team kindly asks that you send us a private message with these details, as well as your OnStar account number and/or VIN to best move forward with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We're just a message away. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement