Forum Discussion
2024 Cadillac Lyriq No Longer Works w/ MyCadillac App or OnStar
I have the exact same problem right now, with my brand new Lyriq, have been on the phone with OnStar 5 times and they still keep saying the same thing, tech will get back to you in 3-5 days. 7 days later they still say 3-5 more days??? Did this ever get resolved for you and if so how.
We do understand the frustrations associated with ongoing delays. Thank you for bringing these mobile app concerns to our attention. If you do not receive a call back related to your case, our team here would like to help in any way that we can. We can make any available updates and request contact on your behalf. Please feel free to email socialmedia@gm.com with ATTN: OnStar Community/MPN389 in the subject headline.
They hard reset my OnStar unit remotely, this fixed the connection issues, sounds like you have the same thing.