Forum Discussion
2023 Silverado not communicating with MyChevy app
I'm also experiencing the same issue with my 2023 Silverado. I can unlock/lock and remote start from the app but vehicle status hasn't updated. I've tried the power cycle as well as reinstalling the app etc. to no avail.
I've contacted Onstar in the vehicle who told me they were elevating my issue to level 3, but I haven't heard back from anyone.
Thank you for bringing these difficulties with accessing your updated Vehicle Status information within the app to our attention. Our team values the satisfaction of our loyal OnStar Members and would like to learn more about these concerns to assess how we may best be able to assist our internal technical team with restoring these features on your behalf. May we ask whether the LED light next to the OnStar hardware in your 2023 Chevrolet Silverado is illuminated green when operating the vehicle? This information allows us to locate your case, as well as determine any additional next steps. When you have a moment, please send us a private message with this information, as well as your OnStar account number and/or VIN to proceed with this assistance. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement