Forum Discussion
Failure to operate when required.
I have been an OnStar subscriber since 2009. Three new Chevrolets were covered. A few weeks ago I encountered an emergency situation and OnStar was unresponsive. A customer service rep was no help. So, the first time in 13 years that I needed OnStar it did not perform as advertised. Like most people in that situation my confidence in OnStar is shattered. I deactivated my OnStar service for all three vehicles.
As safety is our main concern, we certainly regret to hear sentiments as such. For immediate assistance, please know you can push your blue OnStar button or dial 1-(888)-4ONSTAR. Our OnStar phone Advisors are equipped to assist in any way they can. If you would like to discuss your situation further, you are welcome reach us at socialmedia@gm.com. Please be sure to use subject line ‘ATTN: OnStar Community/Landshark’ so we can reference back to this post.