Help: Vehicle Mobile App
How do I set up my vehicle mobile app? Follow these important steps to properly activate your vehicle mobile app. iPhone requires iOS 13.0 or later. Android smartphones require OS 4.0.3 or later. Make sure your vehicle and mobile device are compatible with the app. Download the app from the App Store ® or Google Play. ® Have your username and password handy. Launch the app and enter your GM account username and password. Sign up here. Agree to the OnStar Terms and Conditions to continue into your vehicle’s app. You’ll only need to do this on your initial login. Keep your OnStar PIN handy. You’ll need it to access features within your app. Forgot your PIN? Manage your PIN or push your blue OnStar button to speak to an Advisor. Which vehicles can I use my vehicle mobile app with? Your vehicle mobile app is compatible with select 2011 and newer model year Buick, Cadillac, Chevrolet and GMC vehicles. At this time, there are no plans to extend the app to additional 2010 or earlier model year vehicles. Do I need a subscription to access these features? Some services require a paid service plan. For more information about what services are included in which plan, please check the Pricing page. Can I access my account from the app? Yes, you can view your account information, check your plan details, and speak with an Advisor directly from the app. Can I use Turn-by-Turn Navigation with my vehicle mobile app? Yes. You must have an active service plan, your vehicle mobile app and an eligible vehicle to use the location search and send functionality. Can I send a destination to my vehicle from the app? Yes. Select a location from your contact list, or search for a point of interest. You can then send the directions to your selected location directly to your vehicle's OnStar Turn-by-Turn Navigation system. What other features do I have in my vehicle mobile app? You can remotely start and locate your vehicle, view vehicle health and status, lock/unlock your doors, and sound the horn. Learn more here. I drive an electric vehicle. Do I have any special features in the app? Yes. In addition to the standard capabilities of your vehicle mobile app, drivers will be able to easily manage the capabilities of their electric vehicle including electric vehicle route planning and locating charging stations. This also includes: Remote commands: Your vehicle mobile app will allow you to control a number of key vehicle functions and OnStar features from your mobile device. Drivers will be able to manage vehicle charging, read the state of battery charge, and review vehicle history data such as odometer readings, miles per gallon and miles driven in EV mode. In addition, you can perform traditional OnStar and key fob functionality such as door lock/unlock, horn and lights. Charge command status: You will receive a message on the application when a command has been successfully sent to the vehicle. If in view of the vehicle, the dash LED will be solid when charging, flash when the charge is on delay, and blink quickly if the battery is full and the vehicle is still plugged in. Public Charging: Use your vehicle mobile app to find, start and pay for charging at public charging stations. GM EVs have access to a growing network of public charging stations that now include Tesla Superchargers (GM-approved NACS DC adapter required). Activate public charging within the vehicle mobile app and order a NACS DC adapter to enjoy expanded access to fast charging throughout the US and Canada.Built-in Wi-Fi® Hotspot FAQ
What is the available Wi-Fi Hotspot? The built-in Wi-Fi ® Hotspot* (vehicle must be on or in the accessory position for Wi-Fi to function) turns your vehicle into a reliable mobile hub, with great signal quality and bandwidth. It provides a better in-vehicle experience than your smartphone and is powered by your vehicle, so you’re not reliant on a mobile device battery. How do I connect to the Wi-Fi Hotspot? Start a Wi-Fi network search on your device and select your vehicle hotspot when listed. Enter the password when prompted. What is an “SSID” or “passphrase?” The SSID is the name of the Wi-Fi Hotspot for the vehicle, and the passphrase is the password associated with the hotspot. The SSID will be used to identify which Wi-Fi Hotspot you connect to, and the passphrase will be entered to complete the connection. How do I get my Wi-Fi Hotspot username and passphrase? To get your hotspot name (SSID) and password, push the Voice Command button and say “Wi-Fi settings.” Can I change the SSID and password for my Wi-Fi Hotspot? You can change the name of your hotspot and password in the Wi-Fi Hotspot menu listing of your vehicle mobile app.* You can also visit your GM account. Do I need a data plan to use the vehicle’s available WiFi Hotspot? Yes, an OnStar Plan is required to power the vehicle’s Wi-Fi Hotspot. What is the Data Trial? Members who purchase an eligible Wi-Fi equipped Chevrolet, ® Buick ® or GMC ® vehicle can receive up to 3 months on us of unlimited data for the available in-vehicle Wi-Fi Hotspot. How can I find out how much data I have remaining? You can check how much data you have remaining with your myChevrolet, ® myBuick, ® myGMC ® or myCadillac ® Mobile App* or by visiting your GM account. Additionally, you can push the blue OnStar button and ask an Advisor. Why do I need a vehicle data plan for the available Wi-Fi Hotspot if I have a personal hotspot available on my smartphone? The built-in Wi-Fi Hotspot provides a better in-vehicle experience than your smartphone. Our stronger signal means you have a fast and reliable connection. It is powered by your vehicle, so you’re not reliant on a mobile device battery, and you can access your hotspot up to 50 feet (vehicle must be on or in the accessory position for Wi-Fi to function) from your vehicle. The built-in Wi-Fi Hotspot is easy to use because it’s automatically on after initial setup and ready to connect to your mobile devices. What OnStar® plans offer Unlimited Data? OnStar One Super Cruise*, OnStar One* and Connect Plus* offer unlimited data. Visit the pricing page for more information. Does my vehicle need to be running for the available Wi-Fi Hotspot to work? The vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active. How many devices can be connected to the available Wi-Fi Hotspot? Up to seven devices can be connected simultaneously to the Wi-Fi Hotspot. What is the range for the available in-vehicle Wi-Fi Hotspot? Connect your mobile devices to your Wi-Fi Hotspot and get a reliable connection up to 50 feet from your vehicle. Why does my available Wi-Fi Hotspot internet connection sometimes run slow or show that no internet connection is available? The coverage for the built-in Wi-Fi Hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi Hotspot will not work. In a 3Gcoverage area, streaming data or video to your devices may result in the degradation of your service. View the coverage map. Also, the vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.Vehicle Software Updates
What are vehicle software updates? Vehicle software update technology allows specific software updates for certain vehicle components to be downloaded and installed over a wireless connection. This technology provides a convenient way to update your vehicle with the latest available software. This functionality is available on select model year 2017 and newer vehicles. How do vehicle software updates work? Downloading and installing vehicle software updates can be done via the vehicle’s available built-in data connection, or a Wi-Fi ® connection. A paid data plan is not required. To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms for Connected Vehicle Services and OnStar Privacy Statement for the vehicle. Important: During vehicle software update installation, the vehicle is disabled and cannot be driven during the installation. There is no option to cancel or override the installation once started. Therefore, customers are presented with the option to “Download/Install” or wait for a more convenient time using the “Remind Me Later” or “Schedule” (if available) options; or they can exit the vehicle (the update will be offered on next ignition cycle for up to 30 times). If they select “Download/Install,” the customer will be asked for acceptance twice — both the estimated time for installation and a statement that the vehicle will be immobilized for the time of installation — on the vehicle’s touchscreen. Here’s how the vehicle software updates work: Notices of updates can be sent to your vehicle or you can manually check for updates via the touch-screen When an update is made available for your vehicle, you will receive an in-vehicle notice upon your next ignition cycle or the next time your vehicle is placed into PARK There are two steps to the process: software download and software installation. The specific steps required to download or install may vary by vehicle “Download/Install”: You can choose from the below options for the download and installation processes: Download: You can continue to use your vehicle normally. After the download is complete, you will be prompted to accept installation upon placing the vehicle in PARK, or on your next ignition cycle Install: Choose “Install now” or wait for a more convenient time using the “Remind Me Later” option. Once the installation has begun, the vehicle will be disabled and cannot be driven. Once installation has begun, you may turn the vehicle off and do not need to remain in the vehicle “Remind Me Later”: This selection gives you the option of being prompted about the update after a duration of your choosing “Dismiss/Next Time”: If you choose this option, you will be prompted about the update after your next ignition cycle. The number of times you can dismiss an update notice may vary “Schedule” (2021 vehicles and newer): If you choose this option, you will select the time that you’d like the update to install “Decline/Delete”: If you choose this option, you will not be reminded again and the update will not occur. Instead, you can take your vehicle to your dealer to perform the update at a later time Here is how the process works, depending on your selection: Download: You can continue to use your vehicle normally during the software download. The download will automatically pause and resume if you turn off your vehicle or lose connectivity during the download (e.g., if you pull into a parking garage) Once the software download is complete, you will be prompted to accept the installation of the downloaded software update upon your next ignition cycle or the next time your vehicle is placed into PARK Installation For most updates, the vehicle will be disabled and cannot be driven during the installation: Please park your vehicle in a safe and secure location You will not need to remain in your vehicle during the installation Features such as door locks, windows and chimes may not work during the installation If you leave the vehicle, do not lock occupants inside You can choose to ‘Install’ now, or wait for a more convenient time using the ‘Remind me’ later option or ‘Schedule’ (if available) or simply exit the vehicle (note the update will be offered on next ignition cycle for up to 30 times) In certain circumstances, as part of the normal process, you may notice that your radio display stays on for up to five minutes after you turn off your ignition and open your driver’s door You may notice one or more system resets during the installation process You will receive success and error messages as needed from the system during and after the download and installation processes. Download and install times will vary, depending on the size of the update and the wireless signal strength. Vehicle software updates can only occur if vehicle conditions are adequate, especially the requirement for sufficient battery. How do I know if my vehicle supports vehicle software updates? To confirm if your vehicle supports vehicle software updates, go to the “Settings” menu in your infotainment system and look for either of the following: Under the “System” tab, go to the “Vehicle Software" section and look for “Updates” Choose “Software Information” and then look for “System Update” If you see these options, your vehicle supports vehicle software updates. To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms for Connected Vehicle Services and OnStar Privacy Statement for the vehicle. Note: If you declined the connected vehicle User Terms for Connected Vehicle Services and OnStar Privacy Statement for the vehicle, the vehicle will not be eligible for vehicle software updates. How long will a vehicle software update take? The first step is to accept the download of the software. Download times will vary, depending on the size of the update and the wireless signal strength. You can continue to use your vehicle normally during the software download. Once the software is downloaded, you can begin the installation process. Your vehicle will be immobilized (will not be usable/drivable) during this portion of the process. This cannot be overridden once the installation has begun. Vehicle software update installation times will vary, depending on the component being updated and the contents of the update. The in-vehicle notice will provide the estimated completion time for the installation. Generally, the software installation is expected to take 20 minutes or less. Can I use my vehicle while the software is being downloaded or installed? During the software download, you can continue to use your vehicle normally. The download will automatically pause and resume if you turn your vehicle off or lose network connectivity during the download (e.g., if you pull into a parking garage). During the installation, the vehicle will be disabled and cannot be driven for most updates: Please park your vehicle in a safe and secure location You will not need to remain in your vehicle during the installation Features, such as door locks, windows and chimes, may not work during the installation If you leave the vehicle, do not lock occupants inside You may notice one or more system resets during the installation process Can I also receive the vehicle software update from my dealer? Yes. Vehicle software updates for select model year 2017 and newer vehicles can be performed by your servicing dealer and are also available to independent service centers. As always, if you have any questions or concerns about a vehicle software update, you may contact your servicing dealer for assistance. What do I do if I have a question about or receive an error message during the download or install? Depending on the specific message or error received, many vehicle software update situations will resolve on their own through natural use of the vehicle. For example, a message regarding a download or connection error may occur in situations where the vehicle has limited cellular connectivity. In that case, the situation will be resolved once the vehicle is moved back into an area with sufficient cellular connectivity. Another type of message that could result indicates the vehicle conditions for software update download/installation are not ideal at this time. In this case, a drive cycle could improve conditions, such as battery charge, by turning off autostop during your next drive cycle for more aggressive battery charging. For remaining questions or concerns regarding vehicle software updates, you can contact an OnStar® Advisor by pushing your blue OnStar button or by calling 1.888.4ONSTAR (1.888.466.7827). Also, if you have any questions or concerns about a vehicle software update, you may contact your servicing dealer for assistance. If I cannot complete a vehicle software update at the time the message appears, can I delay the update to another time? Yes, for both download and installation notifications, you can do any of the following: Select “Dismiss/Next Time” or dismiss the screen by pushing the “X” in the upper-right corner of the message. You will be reminded again after your next ignition cycle Select “Remind Me Later”; you will have the option of being prompted about the update again after a duration of your choosing Select schedule (2021 vehicles and newer), then select a time that you will not be using the vehicle when you’d like the update to install You can also choose to ignore the message and continue using your vehicle normally. You will be reminded again at a later time Overall, the system will attempt to remind you about the update a number of times (dependent on the type of update) and then will stop presenting the download or installation notice. If you choose “Decline/Delete,” you will not be reminded again and the update will not occur. Instead, you can take your vehicle to your dealer to perform the update at a later time. How can I check on the progress of a vehicle software download or installation? Go to “Settings” in your infotainment system and look for either of the following. Steps may vary by vehicle. Under the “System” tab, go to the “Vehicle Software” section and look for “Updates” Choose “Software Information” and then look for “System Update” What happens if I decline a vehicle software update? If you choose “Decline/Delete,” you will not be reminded again and the update will not occur. Instead, you can take your vehicle to your dealer to perform the update at a later time. Will I lose any of my vehicle settings (e.g., phone pairing, radio presets or apps) if I complete a vehicle software update? In some limited cases, certain vehicle settings may be reset as a part of the software update process. In those cases, communications regarding the update will include information regarding the involved settings, including relevant instructions for how to re-establish the settings. Can I manually check for vehicle software updates? Yes. To manually check for software updates, go to “Settings” in your infotainment system and look for either of the following. Steps may vary by vehicle. Under the “System” tab, go to the “Vehicle Software” section and look for “Updates” Choose “Software Information” and then look for “System Update” To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms and Privacy Statement for the vehicle. Can I complete a vehicle software update if my vehicle's battery is low? The status of several vehicle systems and factors are checked before starting the installation. If your vehicle does not meet the necessary conditions (e.g., if your battery state of charge is too low), you may receive a message stating that vehicle conditions are not ideal and the system will try again at a later time. Can I connect my vehicle to another Wi-Fi hotspot (such as my home Wi-Fi or mobile phone) to get vehicle software updates? Yes. A secure Wi-Fi ® connection (such as a mobile device hotspot, home network or public network) can be used. Data rates may apply. You can also use the vehicle’s available built-in data connection, if equipped. To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms and Privacy Statement for the vehicle. Will I receive any emails or other communications about my vehicle software updates? Communications such as physical letters, email and in-vehicle notifications may be sent to you as appropriate and required for the specific software update. You will be notified in your vehicle via the touch-screen and can select “Learn more” on the update screen when offered. This will provide update release notes about the improvements included in the update. Why don't I see my Vehicle Software Update? The vehicle conditions for a software update might not be ideal at this time. We recommend turning on and driving your vehicle to help ensure the 12V battery is sufficiently charged for the update. Additionally, turning off auto stop during your next drive cycle could help your battery charge more quickly than normal.Super Cruise FAQ
What is Super Cruise? Super Cruise makes driving on compatible roads more relaxing and convenient by allowing for hands-free driving. It uses cameras, sensors, GPS data and LiDAR-scanned map data, and steers to maintain the vehicle’s position in a lane. It works on top of Adaptive Cruise Control,* which can accelerate and brake to maintain a driver-selected following gap from the vehicle ahead. On select vehicles, Super Cruise can also make lane changes: In vehicles equipped with Turn Signal Activated Lane Change, the vehicle executes the lane change once the driver activates the turn signal, while in vehicles with Automatic Lane Change, Super Cruise can execute lane changes automatically when enabled in the vehicle Settings menu. Where can I use Super Cruise? Super Cruise can only be engaged on compatible roads where lanes are separated from opposing traffic — think a divided, limited-access highway, not a suburban street. There are currently more than 585,000* miles of Super Cruise–enabled roads in the U.S. and Canada. These roads have been specially mapped by LiDAR to provide Super Cruise the data needed for hands-free driving. Explore the map of Super Cruise–enabled roads to find ones on the way to your next destination. Which vehicles offer Super Cruise? Currently Super Cruise is available on the following vehicles, when appropriately equipped: GMC 2024-2025 Sierra EV 2024-2025 Acadia 2023-2025 Yukon and Yukon XL 2024-2025 HUMMER EV SUV 2022-2025 HUMMER EV Pickup 2022-2025 Sierra 1500 Chevrolet 2024-2025 Silverado EV 2024-2025 Traverse 2024-2025 Equinox EV 2024-2025 Blazer EV 2023-2025 Suburban 2023-2025 Tahoe 2022-2025 Silverado 1500 2022-2023 Bolt EUV Cadillac 2025 ESCALADE IQ 2025 OPTIQ 2023-2025 LYRIQ 2021-2025 ESCALADE 2022-2025 XT6 2021-2025 CT4 2021-2025 CT5 2018-2020 CT6 2026 VISTIQ 2026 LYRIQ-V 2026 CELESTIQ Buick 2025 Enclave How does Super Cruise work? Super Cruise uses cameras, sensors, GPS information and high-definition LiDAR map data to steer and maintain the vehicle’s position in the current lane. However, you still need to pay attention and keep your eyes on the road while using Super Cruise. Is it a self-driving car? No. Super Cruise is designed to maintain the current lane, but you should always pay attention in case you need to take control to avoid emergency situations, exit the highway, make a turn, stop for a traffic control device or perform any other driving maneuver. Super Cruise is only available on compatible roads. Do I still need to pay attention? Yes! You should always be ready to take control of the steering or brakes while using Super Cruise. To ensure you’re staying focused on the road, a Driver Attention Camera located atop the steering column determines where your gaze is directed. If the system detects you may not be paying enough attention, the steering wheel light bar flashes green. If you continue to remain inattentive, or if you need to take control of the vehicle immediately, the bar will flash red. In the case of an unresponsive driver, after the first two levels of alerts, a voice prompt will be heard and the vehicle will slow to a complete stop with its hazard lights activated, and the vehicle will contact OnStar Emergency Services* so an OnStar Emergency-Certified Advisor* can communicate with the driver. How do I activate Super Cruise? Activating Super Cruise is simple and convenient. When you’re on a compatible road, turn on your vehicle’s Adaptive Cruise Control and set a speed. Then look for the white Super Cruise steering wheel symbol in the driver information center. When it appears, Super Cruise is available. Simply push the Super Cruise button on your steering wheel (it looks like a steering wheel) to enable. The light bar at the top of your steering wheel turns green when Super Cruise is active. When it is safe to do so, and in compliance with any local laws, you may now take your hands off the steering wheel — while keeping your eyes on the road. Of course, as every vehicle is different, you should consult your vehicle owner manual for detailed instructions, or ask your authorized Dealer for more information. What is Automatic Lane Change? When enabled, and under certain conditions, Automatic Lane Change can steer the vehicle to perform a single lane change. For example, the system can pass a slower vehicle in its lane, change lanes if the current lane is ending or change lanes to provide space for vehicles merging from an ending lane. A message appears on the driver information center to offer more information on the status of the maneuver. How can I take over steering control when Super Cruise is engaged? If you’d like to take control of the vehicle after Super Cruise has been activated, place your hands firmly on the steering wheel. The Super Cruise system will detect that you have taken over control, and the steering wheel light bar will change from green to blue. When the light bar is blue, Super Cruise will stop steering and you must steer the vehicle. To reactivate Super Cruise, center the vehicle in the lane and wait for the light bar to turn green. If you would like to take over steering and deactivate Super Cruise, you can do so by firmly placing your hands on the wheel and pressing the Super Cruise button, depressing the brake pedal or, on electric vehicles so equipped, activating the Regen On Demand paddle. Super Cruise disengaged and I don’t know why. How can I learn more? If Super Cruise disengages while you’re using it, simply push the Super Cruise button within 10 seconds of disengagement for more information. A message will appear in the driver information center with an explanation, such as, “No Road Information,” “Driving in Exit Lane” or “Looking Away from Road for Too Long.” You can find descriptions of these messages in your vehicle Owner’s Manual. Why do I need a paid plan to use Super Cruise? Super Cruise uses a data connection for real-time, precise positioning of the vehicle, as well as to download regular map updates. That helps ensure your vehicle has the most up-to-date, accurate maps available for hands-free driving. An active, eligible Super Cruise plan is required to maintain that data connection. Is Super Cruise free? Every new Super Cruise–equipped vehicle comes with three years of access to the data connectivity required for Super Cruise functionality. At the end of the vehicle’s trial period, you’ll need to purchase a Super Cruise plan in order to keep using Super Cruise. My trial is ending. How do I keep using Super Cruise? Because Super Cruise needs an active data connection, you need to sign up for the Super Cruise plan to keep enjoying the future of driving after your three-year trial period ends. How do I sign up for a Super Cruise plan? The simplest way to sign up for a Super Cruise plan is to push the blue OnStar button inside your Super Cruise–equipped vehicle and speak to an Advisor. They’ll be able to assist you through the sign-up process. You can also log in to your GM account, or call us at 1.888.4ONSTAR (1.888.466.7827). How does Google Built-in enhance Super Cruise? When you input a destination in select vehicles, Google Maps will display how many minutes of your drive are on Super Cruise-compatible roads and choose the optimal route for you. When traveling on a Super Cruise-compatible highway using Google Maps, the driver assistance tech will ensure you are in the correct lane to navigate to your routed exit and notify you when you need to take the wheel as you exit. What are the MotorTrend Awards? MotorTrend is home to the most widely recognized acknowledgements of automotive excellence. The MotorTrend team issues annual awards to highlight their recommendations and top choices within the automotive space. What is the Best Tech award? MotorTrend editors nominated tech that stood out among more than 400 new cars, trucks and SUVs in the past year. MotorTrend believes the best technology delivers real-world benefits, is easy-to-use and is attainable for the average American. What was the evaluation criteria for winning the MotorTrend Best Hands-Free Driving Tech award? Entries were evaluated on five criteria: Innovation, User Experience, Usefulness, Value, and Safety/Privacy Why did Super Cruise win the MotorTrend Best Hands-Free Driving Tech award? Recognized for its innovation, safety and intuitiveness, Super Cruise was the clear leader when it comes to driver assistance technology that’s transforming the way we move.How to stay connected using your in-vehicle Wi-Fi® Hotspot
The in-vehicle Wi-Fi® Hotspot* helps you stay connected while you’re on the road. After it’s set up, you can use data to stream apps and connect up to 7 devices (depending on your vehicle) to the hotspot. You’ll need an active OnStar® vehicle data plan to use it. To purchase an OnStar vehicle data plan, press your blue OnStar button to speak to an Advisor or use your vehicle’s mobile app.* How to set up your hotspot You can set up your hotspot in three ways: Via Mobile App Open the app and tap Controls. Scroll down and tap Wi-Fi®. Here, you can: Update your Wi-Fi® name and password. Turn the hotspot on or off. Via Web Click your initials in the upper-right corner. Choose Account Overview. Select your vehicle. Scroll down to Vehicle Settings (under Owner Resources). Click Edit in the Wi-Fi® Hotspot section. Via Center Display (Available for select 2017 and newer model year vehicles) Tap the Wi-Fi® Hotspot icon on your center display. You can personalize your hotspot name, which is also known as the Service Set Identifier (SSID). You can set a new password. You can also turn the hotspot on or off. How to connect devices to the hotspot Here’s how to connect a device to the hotspot: Make sure your vehicle is on or in accessory mode. Find the Wi-Fi® settings on your device. Choose your vehicle’s hotspot name. If you don’t know your hotspot’s name, try one of these: For select 2017 later model year vehicles up, check your vehicle's Settings menu for the Wi-Fi® name. For 2016 and earlier model year vehicles, press the Phone button on your OnStar controls and say “Wi-Fi® Settings” after the prompt. Or, simply push the blue OnStar button and ask for help. Enter your hotspot password. Your device should now be connected to the vehicle’s hotspot. Q&A Do I have to be inside the vehicle to use the hotspot? No. You can connect devices from within 50 ft. outside the vehicle. However, the vehicle must be on or in accessory mode to use the hotspot. What kinds of devices can I connect to the hotspot? You can connect up to 7 compatible devices, including phones, laptops and tablets. How do I buy data for my vehicle's hotspot? To buy data for your vehicle’s hotspot, push your blue OnStar button to talk to an Advisor. You can also shop for plans by visiting your GM account online or through your vehicle’s mobile app. How can I reset my SSID and password? Tap the Wi-Fi® Hotspot icon on your center display to open the Settings menu. From there, you can change your Wi-Fi® settings, including updating your SSID or password. You can also use your vehicle’s mobile app or press the blue OnStar button in your vehicle and talk to an Advisor. Why isn't my data plan active? If you recently purchased an OnStar Data Plan and it is not active, your plan may be pending. Contact an OnStar Advisor by pressing your blue OnStar button to get instructions on how to activate it.Resolve Problems with Your In-Vehicle Wi-Fi® Hotspot
Your vehicle’s available in-vehicle Wi-Fi® Hotspot®* can keep you connected on the go. An active OnStar® vehicle data plan is required to connect. This article will help you troubleshoot common connectivity and data plan issues. Symptoms / troubleshooting steps When the In-Vehicle Wi-Fi® Hotspot Is Not Connecting When the In-Vehicle Wi-Fi® Hotspot Is Disabled When the In-Vehicle Wi-Fi® Hotspot Performance Is Slow When Your In-Vehicle Wi-Fi® Hotspot Login Credentials Are Not Accepted When the In-Vehicle Wi-Fi® Hotspot Is Not Connecting If your connection is lost or disabled, or if you’re connected to Wi-Fi® but do not have internet access, you can verify that your OnStar vehicle data plan is active by following the steps below: Via Advisor: Press the blue OnStar button in your vehicle. Speak with an Advisor regarding your OnStar vehicle data plan status. Via Mobile App: Navigate to the Home screen. Press the Controls tab. From there, select Wi-Fi® to check your plan status. Via Web: Log in to your GM account. Press the Profile icon. From there, go to Account Overview. Select your vehicle. Scroll down and select Vehicle Settings. Within Vehicle Settings, select Wi-Fi® Hotspot.* *Note: If you do not have an active OnStar vehicle data plan, you will not be able to use your vehicle’s Wi-Fi® Hotspot, even if you have a connection. If you’re still having issues, you can follow the steps below. 1. Verify Wi-Fi® Settings (Available for select 2017 and newer model year vehicles): From your center display, press the Settings menu icon. From the Settings menu, select Wi-Fi® Settings. From there, ensure your Wi-Fi® Hotspot is enabled. Ensure your SSID and password are entered correctly. 2. Restart Your Devices Turn your vehicle off. Turn your phone or tablet off. Wait 10 seconds. Turn your phone or tablet on. Restart your vehicle. Turn off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify if the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 3. Forget and Reconnect to the Wi-Fi® Hotspot: Go to your phone’s Wi-Fi® settings. Tap your vehicle’s Wi-Fi® Hotspot name. Tap Forget Network OR you can remove/reconnect by selecting the hotspot again and entering the correct password. Note: You can find the hotspot name (SSID) and password on the vehicle’s center display by going to Settings > Wi-Fi® Hotspot. 4. Perform a Radio Reset: Put your vehicle in PARK. Press and hold the End Call button on your steering wheel for 10 seconds. Your vehicle infotainment system will then reboot. From there, try reconnecting to your vehicle’s Wi-Fi® Hotspot. 5. Contact an Advisor If the above steps did not resolve your issue, press the blue OnStar button in your vehicle to speak with an Advisor. When the In-Vehicle Wi-Fi® Hotspot Data Sharing Is Disabled If your vehicle’s Wi-Fi® Hotspot is not sharing data, you can activate it through your vehicle’s Settings menu. Here is how to do it: Press the Settings menu icon on your center display. Under the Settings menu, navigate to the Wi-Fi® Settings option. From there, toggle “Share Vehicle Data” on. If prompted, press Continue to save settings. When the In-Vehicle Wi-Fi® Hotspot Performance Is Slow If your Wi-Fi® Hotspot is connected to the internet, but performing slow, you can follow the steps below to troubleshoot the issue. 1. Check your OnStar Vehicle Data Plan Status: Press your blue OnStar button to speak with an Advisor to check the status of your OnStar plan. 2. Check Signal Strength: Your vehicle must be in an area with good cellular coverage. Avoid underground garages, tunnels, or remote areas. 3. Test Internet Speed: Open your web browser and go to speedtest.net. This website will measure your current Wi-Fi® speed. Typical speeds vary based on your location, signal conditions, and number of devices connected to the Wi-Fi.® 4. Reduce the Number of Connected Devices: If there are several devices connected at once to the hotspot, there may be slower connection times. Disconnect any unused phones, tablets, or laptops. 5. Restart Your Devices: Turn your vehicle off. Turn off your phone or tablet. Wait 10 seconds. Turn your device back on. Turn Off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify that the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 6. Turn Off Background Apps: On your phone or tablet, close any apps running in the background that you’re not using to help improve internet speed. 7. Perform a Radio Reset Put your vehicle in PARK. Press and hold the End Call button on your steering wheel for 10 seconds. Your vehicle’s infotainment system will then reboot. From there, try reconnecting to your vehicle’s Wi-Fi® Hotspot. When Your In-Vehicle Wi-Fi® Hotspot Login Credentials Are Not Accepted If you’re attempting to enter your login credentials for your vehicle’s Wi-Fi® Hotspot and you’re getting messages like “Incorrect Password” or “Unable to Join Network,” follow these steps: 1. Double-check the Wi-Fi® Hotspot Name and Password: You can find the hotspot name (SSID) and password on your vehicle’s center display by going to the Settings menu and selecting Wi-Fi® Hotspot. Make sure you’re entering the exact password, including upper/lowercase letters, numbers, and special characters, and not including extra spaces before or after. 2. Forget the Network and Reconnect: Go to your phone’s Wi-Fi® settings. Tap your vehicle’s hotspot name. Tap Forget Network or remove/reconnect using the correct password shown on the center display. 3. Restart the Device and Vehicle: Turn off your vehicle. Turn off your phone or tablet. Wait 10 seconds. Turn your device back on. Turn off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify that the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 4. Try Connecting with a Different Device: If the hotspot name and password are correct but your device still won’t connect, try using a different phone, tablet, or laptop. If the second device connects successfully, the issue may be with the device’s settings. You may need to contact the device manufacturer or your wireless carrier or visit the place of purchase for further support. If no devices can connect, the issue may be with the vehicle’s hotspot settings. Please call an Advisor for assistance. Q&As How can I check if my OnStar vehicle data plan is active? If your Wi-Fi® Hotspot is not connecting, it is possible your OnStar vehicle data plan is inactive. To ensure it is active, press your blue OnStar button to talk to an Advisor. They may send a signal to your vehicle to refresh connectivity. How can I renew my OnStar vehicle data plan? To renew your OnStar vehicle data plan, you can contact an OnStar Advisor by pressing your blue OnStar button. Or, you can check your data plan status and renew an existing plan through your vehicle’s app on the center display or through your vehicle’s mobile app.*Help: Become an OnStar Member or transfer an account
How can I become an OnStar Member? You can visit your GM Account to sign up or get help from an Advisor by pushing the blue OnStar button in your vehicle or calling 1.888.4ONSTAR (1.888.466.7827). You can enroll anytime, and if you are enrolled in a trial plan, your paid OnStar service plan will be added to the time remaining in that plan. Can I transfer my OnStar service plan? You may transfer your OnStar service plan if: You have an active, customer-paid OnStar service plan and account. The primary driver does not change. The new vehicle is equipped with OnStar hardware. If you still own the vehicle listed on your service plan, the plan cannot be switched to a different driver. Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in with an active OnStar trial. If you trade in your vehicle or return a leased vehicle, or if your vehicle is totaled, please call 1.888.4ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). We will update your account status or transfer your service. You'll also need the date the vehicle was sold, traded or totaled. If you’re not eligible to transfer your service plan, a refund, if applicable, will be given for the remaining service plan time you purchased. How can I cancel my OnStar service? If at any time you wish to cancel your OnStar service, push your blue button to speak with an Advisor or call 1.888.4ONSTAR (1.888.466.7827). You cannot cancel your service online. If you let your service plan expire or choose to cancel it, your OnStar system will be deactivated. All services — including Automatic Crash Response and Emergency Services — will be shut off. Your vehicle won’t be able to connect with us for help, even in a crash. What is my OnStar PIN? When you create your OnStar account, you will set an OnStar PIN to access certain features. If you forget your PIN or would like to change it, visit your GM Account or push your blue OnStar button or call 1.888.4ONSTAR (1.888.466.7827) to speak with an Advisor. How can I reach an OnStar Advisor? To speak with an Advisor day or night, 365 days a year, just push the blue OnStar button or call us toll-free at 1.888.4ONSTAR (1.888.466.7827). If you are deaf, hard of hearing or speech impaired, call our toll-free TTY number, 1.877.248.2080 for assistance.OnStar Services Help: Vehicle Diagnostics
What are Vehicle Diagnostics? Vehicle Diagnostics deliver vehicle health updates and reassurance while you’re out on the road. Including an easy-to-read monthly diagnostics report, Dealer Maintenance Notification, and real-time Diagnostic Alerts and Proactive Alerts, Vehicle Diagnostics provide you with peace of mind for the road ahead. What are Diagnostic Alerts? Running a check on your engine, transmission, antilock brakes and other key systems helps assure you that your car is being properly maintained and is in top condition. With Diagnostic Alerts, you can set your preferences to receive a monthly diagnostic report by email or be notified of your vehicle’s condition in real time by email and text, if you have a paid plan. Your car is self-diagnosing, so you can enjoy the experience of driving. What is a Proactive Alert? A Proactive Alert* is an alert sent to the OnStar Member when data from vehicle systems predict potential issues with key vehicle components, including the battery, fuel pump, fuel pressure sensor and starter motor. This service is available on a limited number of models. What is the difference between a Diagnostic Alert and a Proactive Alert? Diagnostic Alerts are alerts based on current or existing conditions with the vehicle. Proactive Alerts use data from vehicle systems to predict potential issues. How do I enroll in Diagnostic or Proactive Alerts? You can choose to enroll in alerts delivered to your email address on file, or if you have a paid plan, real-time reports and alerts via Owner Center or through an OnStar Advisor, either by email or text message. Message and data rates may apply. Diagnostic and Proactive Alerts are available with OnStar Basics, while on-demand diagnostics are available only to Members with paid service plans. How do I perform a diagnostic check on my vehicle? Just push the blue OnStar button. An Advisor can run a diagnostics check and tell you if there is a maintenance issue that requires your attention. Where will I receive a report? You can choose to receive your report in a monthly email or, if you have a paid plan, in real time by contacting an Advisor. If you choose to have your report mailed to you, be sure to add vehiclediagnostics@onstar.com to your address book so your diagnostics report won’t be blocked by your spam filter. How do I update my email address on file? If you need to change your email address, contact OnStar at 1.888.4ONSTAR (1.888.466.7827) and press "2" to update personal information. Please provide the Advisor with your PIN and ask to update your email address. You can also push the blue OnStar button in your vehicle and ask an Advisor to update your email address. Either way, it only takes a few minutes. Can I send a report to multiple addresses? Yes, we can send a Diagnostics Report to multiple email addresses. If your vehicle is used by other drivers, you can ensure everyone is up-to-date on your vehicle's health. To add email addresses to your account, call an OnStar Advisor at 1.888.4ONSTAR (1.888.466.7827).How to set up Family Sharing
Family Sharing allows you to share access to OnStar® Services* for your GM vehicle(s) with your Family Members, without the need to share your sign-in information or security PIN on your account. To get started, you can invite up to 8 additional Family Members to your vehicle(s). Learn more about what Family Members can do. Start inviting Family Members You can invite Family Members to your Family Group through My Account or by using the myChevrolet, myBuick, myGMC, or myCadillac mobile app.* To invite Family Members through My Account: Go to Chevrolet: http://www.chevrolet.com Buick: http://www.buick.com GMC: http://www.gmc.com Cadillac: http://www.cadillac.com Select the account icon. Sign in to My Account. Select the Family Sharing tile from the home screen. Select the Invite Family Member button. You’ll be taken to an information page that explains what a Family Member can do once the account is shared. Select Next. Enter your Family Member’s contact information. Select Next. Note: If the Family Member already has their own GM credentials, be sure to use the same email address they use to sign in to My Account. Select the vehicle(s) you want to assign to your Family Member. Select Next. Confirm the information. If it looks good, select Send email invite. 10. The system will send the invite. You will receive an email when they accept. To invite Family Members through the myChevrolet, myBuick, myGMC or myCadillac app: Sign in to the mobile app. Select the account icon. Select Manage Account. You will then be directed to the My Account experience on your mobile browser. From there, you can follow the steps above to invite new family members. Accepting an invitation After you send the invitation, the Family Member will receive an email explaining how the Family Group works. They have 7 days to accept the invitation before it expires. Here’s how they can accept the invitation: If the Family Member does not have an existing mobile app/My Account sign in: They’ll be prompted to download the mobile app to their phone or visit their My Account page to sign up. They must create a sign in using the same email address where they received the invitation. If the Family Member already has a mobile app/My Account sign in: You (the Family Owner) will want to be sure to send the invite to the email associated with their existing account sign in. This allows your Family Member to sign in to their mobile app or My Account to access their vehicles and vehicles shared with them. Once they sign in, the Family Member will be asked to review and accept the OnStar User Terms for Connected Vehicle Services and Privacy Statement. Select Accept invite to join, or No thanks to dismiss the invite. The Family Member may also be asked to complete their profile setup, if it's not already complete. After accepting, the shared vehicle will go in their Garage view in the mobile app. If the Family Member hasn’t accepted the invitation in 5 days, they’ll receive a reminder to take action before it expires. If they don’t take action, they’ll receive another email that the invitation has expired. If the Family Member loses the invitation or it expires, you (the Family Owner) can resend it and they can wait for the new invitation to arrive in their email. Managing your Family Group As the Family Owner, you’ll have full control over the Family Group and Members. From Family Sharing in your Account, you can do any of the following: Edit your Family Name Invite additional Family Members to the Family Group (add up to 8 people) Share additional vehicles with Family Members (they must accept the share) View or modify which vehicles each Family Member can access Remove a Family Member from the Family Group, which removes them from having access to the shared vehicle(s) How Family Members can participate While the Family Owner maintains control over the Family Group, a Family Member can interact in the following ways: Access the available shared services for the vehicle, such as remote commands (learn more about what Family Members can do) When a new vehicle is shared by the Family Owner, the Family Member will be notified via email with a link that will lead them to their Family Group While viewing the Family Group, the details of the shared vehicles will appear on the left side of the screen If desired, the Family Member can remove a vehicle that has been shared by the Family Owner, while still remaining in the Family GroupHelp: OnStar Payments
What payment options are available for OnStar? As an OnStar Member, you can pay for your plan annually or monthly or save money by paying for a multiyear service plan. Can I set up monthly payment for OnStar? Yes. You can set up a monthly payment using a credit card (MasterCard, Visa, American Express, or Discover), debit card (with MasterCard or Visa logo) or PayPal account. Can I mail my payment? We cannot accept mail-in payments. Payments can be made online or simply by pressing your blue button to speak to an Advisor. How do I enroll in Auto Renewal? Sign up for OnStar Auto Renewal, and we’ll automatically bill the payment method you have on file each month, ensuring uninterrupted OnStar service. To enroll in Auto Renewal, you need to associate a credit card, debit card, PayPal account, or automatic debit to your account. You can modify or remove your payment method from your account at any time by calling 1.888.4ONSTAR (1.888.466.7827), pushing your blue OnStar button, or by visiting your GM Account. Can PayPal be used to pay for all OnStar services? OnStar plans and plan add-ons can be purchased using PayPal, with the exception of OnStar/AT&T data. At this time, data plans can only be purchased with bank-issued credit/debit cards. If you choose to make a payment through PayPal, you will be redirected to a secure PayPal page and then back to OnStar to confirm the order. Can I set up PayPal as an OnStar payment through an advisor? No. PayPal billing information can only be added to an OnStar account online. How do I sign up to use PayPal for OnStar? Log in to your GM Account and update your payment method to PayPal. How do I manage and update my PayPal account? Visit paypal.com to manage your PayPal account. How can I get a refund? Members who are eligible for a refund and request service cancellation will receive a prorated refund for charges made within the previous 30 days. If you no longer have possession of the vehicle with your active OnStar service plan, please call 1.888.4ONSTAR (1.888.466.7827). Canceling service cannot be done online. For more, see OnStar Terms & Conditions.