Help: Vehicle Mobile App
How do I set up my vehicle mobile app? Follow these important steps to properly activate your vehicle mobile app. iPhone requires iOS 13.0 or later. Android smartphones require OS 4.0.3 or later. Make sure your vehicle and mobile device are compatible with the app. Download the app from the App Store ® or Google Play. ® Have your username and password handy. Launch the app and enter your GM account username and password. Sign up here. Agree to the OnStar Terms and Conditions to continue into your vehicle’s app. You’ll only need to do this on your initial login. Keep your OnStar PIN handy. You’ll need it to access features within your app. Forgot your PIN? Manage your PIN or push your blue OnStar button to speak to an Advisor. Which vehicles can I use my vehicle mobile app with? Your vehicle mobile app is compatible with select 2011 and newer model year Buick, Cadillac, Chevrolet and GMC vehicles. At this time, there are no plans to extend the app to additional 2010 or earlier model year vehicles. Do I need a subscription to access these features? Some services require a paid service plan. For more information about what services are included in which plan, please check the Pricing page. Can I access my account from the app? Yes, you can view your account information, check your plan details, and speak with an Advisor directly from the app. Can I use Turn-by-Turn Navigation with my vehicle mobile app? Yes. You must have an active service plan, your vehicle mobile app and an eligible vehicle to use the location search and send functionality. Can I send a destination to my vehicle from the app? Yes. Select a location from your contact list, or search for a point of interest. You can then send the directions to your selected location directly to your vehicle's OnStar Turn-by-Turn Navigation system. What other features do I have in my vehicle mobile app? You can remotely start and locate your vehicle, view vehicle health and status, lock/unlock your doors, and sound the horn. Learn more here. I drive an electric vehicle. Do I have any special features in the app? Yes. In addition to the standard capabilities of your vehicle mobile app, drivers will be able to easily manage the capabilities of their electric vehicle including electric vehicle route planning and locating charging stations. This also includes: Remote commands: Your vehicle mobile app will allow you to control a number of key vehicle functions and OnStar features from your mobile device. Drivers will be able to manage vehicle charging, read the state of battery charge, and review vehicle history data such as odometer readings, miles per gallon and miles driven in EV mode. In addition, you can perform traditional OnStar and key fob functionality such as door lock/unlock, horn and lights. Charge command status: You will receive a message on the application when a command has been successfully sent to the vehicle. If in view of the vehicle, the dash LED will be solid when charging, flash when the charge is on delay, and blink quickly if the battery is full and the vehicle is still plugged in. Public Charging: Use your vehicle mobile app to find, start and pay for charging at public charging stations. GM EVs have access to a growing network of public charging stations that now include Tesla Superchargers (GM-approved NACS DC adapter required). Activate public charging within the vehicle mobile app and order a NACS DC adapter to enjoy expanded access to fast charging throughout the US and Canada.Built-in Wi-Fi® Hotspot FAQ
What is the available Wi-Fi Hotspot? The built-in Wi-Fi ® Hotspot* (vehicle must be on or in the accessory position for Wi-Fi to function) turns your vehicle into a reliable mobile hub, with great signal quality and bandwidth. It provides a better in-vehicle experience than your smartphone and is powered by your vehicle, so you’re not reliant on a mobile device battery. How do I connect to the Wi-Fi Hotspot? Start a Wi-Fi network search on your device and select your vehicle hotspot when listed. Enter the password when prompted. What is an “SSID” or “passphrase?” The SSID is the name of the Wi-Fi Hotspot for the vehicle, and the passphrase is the password associated with the hotspot. The SSID will be used to identify which Wi-Fi Hotspot you connect to, and the passphrase will be entered to complete the connection. How do I get my Wi-Fi Hotspot username and passphrase? To get your hotspot name (SSID) and password, push the Voice Command button and say “Wi-Fi settings.” Can I change the SSID and password for my Wi-Fi Hotspot? You can change the name of your hotspot and password in the Wi-Fi Hotspot menu listing of your vehicle mobile app.* You can also visit your GM account. Do I need a data plan to use the vehicle’s available WiFi Hotspot? Yes, an OnStar Plan is required to power the vehicle’s Wi-Fi Hotspot. What is the Data Trial? Members who purchase an eligible Wi-Fi equipped Chevrolet, ® Buick ® or GMC ® vehicle can receive up to 3 months on us of unlimited data for the available in-vehicle Wi-Fi Hotspot. How can I find out how much data I have remaining? You can check how much data you have remaining with your myChevrolet, ® myBuick, ® myGMC ® or myCadillac ® Mobile App* or by visiting your GM account. Additionally, you can push the blue OnStar button and ask an Advisor. Why do I need a vehicle data plan for the available Wi-Fi Hotspot if I have a personal hotspot available on my smartphone? The built-in Wi-Fi Hotspot provides a better in-vehicle experience than your smartphone. Our stronger signal means you have a fast and reliable connection. It is powered by your vehicle, so you’re not reliant on a mobile device battery, and you can access your hotspot up to 50 feet (vehicle must be on or in the accessory position for Wi-Fi to function) from your vehicle. The built-in Wi-Fi Hotspot is easy to use because it’s automatically on after initial setup and ready to connect to your mobile devices. What OnStar® plans offer Unlimited Data? OnStar One Super Cruise*, OnStar One* and Connect Plus* offer unlimited data. Visit the pricing page for more information. Does my vehicle need to be running for the available Wi-Fi Hotspot to work? The vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active. How many devices can be connected to the available Wi-Fi Hotspot? Up to seven devices can be connected simultaneously to the Wi-Fi Hotspot. What is the range for the available in-vehicle Wi-Fi Hotspot? Connect your mobile devices to your Wi-Fi Hotspot and get a reliable connection up to 50 feet from your vehicle. Why does my available Wi-Fi Hotspot internet connection sometimes run slow or show that no internet connection is available? The coverage for the built-in Wi-Fi Hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi Hotspot will not work. In a 3Gcoverage area, streaming data or video to your devices may result in the degradation of your service. View the coverage map. Also, the vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.Vehicle Software Updates
What are vehicle software updates? Vehicle software update technology allows specific software updates for certain vehicle components to be downloaded and installed over a wireless connection. This technology provides a convenient way to update your vehicle with the latest available software. This functionality is available on select model year 2017 and newer vehicles. How do vehicle software updates work? Downloading and installing vehicle software updates can be done via the vehicle’s available built-in data connection, or a Wi-Fi ® connection. A paid data plan is not required. To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms for Connected Vehicle Services and OnStar Privacy Statement for the vehicle. Important: During vehicle software update installation, the vehicle is disabled and cannot be driven during the installation. There is no option to cancel or override the installation once started. Therefore, customers are presented with the option to “Download/Install” or wait for a more convenient time using the “Remind Me Later” or “Schedule” (if available) options; or they can exit the vehicle (the update will be offered on next ignition cycle for up to 30 times). If they select “Download/Install,” the customer will be asked for acceptance twice — both the estimated time for installation and a statement that the vehicle will be immobilized for the time of installation — on the vehicle’s touchscreen. Here’s how the vehicle software updates work: Notices of updates can be sent to your vehicle or you can manually check for updates via the touch-screen When an update is made available for your vehicle, you will receive an in-vehicle notice upon your next ignition cycle or the next time your vehicle is placed into PARK There are two steps to the process: software download and software installation. The specific steps required to download or install may vary by vehicle “Download/Install”: You can choose from the below options for the download and installation processes: Download: You can continue to use your vehicle normally. After the download is complete, you will be prompted to accept installation upon placing the vehicle in PARK, or on your next ignition cycle Install: Choose “Install now” or wait for a more convenient time using the “Remind Me Later” option. Once the installation has begun, the vehicle will be disabled and cannot be driven. Once installation has begun, you may turn the vehicle off and do not need to remain in the vehicle “Remind Me Later”: This selection gives you the option of being prompted about the update after a duration of your choosing “Dismiss/Next Time”: If you choose this option, you will be prompted about the update after your next ignition cycle. The number of times you can dismiss an update notice may vary “Schedule” (2021 vehicles and newer): If you choose this option, you will select the time that you’d like the update to install “Decline/Delete”: If you choose this option, you will not be reminded again and the update will not occur. Instead, you can take your vehicle to your dealer to perform the update at a later time Here is how the process works, depending on your selection: Download: You can continue to use your vehicle normally during the software download. The download will automatically pause and resume if you turn off your vehicle or lose connectivity during the download (e.g., if you pull into a parking garage) Once the software download is complete, you will be prompted to accept the installation of the downloaded software update upon your next ignition cycle or the next time your vehicle is placed into PARK Installation For most updates, the vehicle will be disabled and cannot be driven during the installation: Please park your vehicle in a safe and secure location You will not need to remain in your vehicle during the installation Features such as door locks, windows and chimes may not work during the installation If you leave the vehicle, do not lock occupants inside You can choose to ‘Install’ now, or wait for a more convenient time using the ‘Remind me’ later option or ‘Schedule’ (if available) or simply exit the vehicle (note the update will be offered on next ignition cycle for up to 30 times) In certain circumstances, as part of the normal process, you may notice that your radio display stays on for up to five minutes after you turn off your ignition and open your driver’s door You may notice one or more system resets during the installation process You will receive success and error messages as needed from the system during and after the download and installation processes. Download and install times will vary, depending on the size of the update and the wireless signal strength. Vehicle software updates can only occur if vehicle conditions are adequate, especially the requirement for sufficient battery. How do I know if my vehicle supports vehicle software updates? To confirm if your vehicle supports vehicle software updates, go to the “Settings” menu in your infotainment system and look for either of the following: Under the “System” tab, go to the “Vehicle Software" section and look for “Updates” Choose “Software Information” and then look for “System Update” If you see these options, your vehicle supports vehicle software updates. To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms for Connected Vehicle Services and OnStar Privacy Statement for the vehicle. Note: If you declined the connected vehicle User Terms for Connected Vehicle Services and OnStar Privacy Statement for the vehicle, the vehicle will not be eligible for vehicle software updates. How long will a vehicle software update take? The first step is to accept the download of the software. Download times will vary, depending on the size of the update and the wireless signal strength. You can continue to use your vehicle normally during the software download. Once the software is downloaded, you can begin the installation process. Your vehicle will be immobilized (will not be usable/drivable) during this portion of the process. This cannot be overridden once the installation has begun. Vehicle software update installation times will vary, depending on the component being updated and the contents of the update. The in-vehicle notice will provide the estimated completion time for the installation. Generally, the software installation is expected to take 20 minutes or less. Can I use my vehicle while the software is being downloaded or installed? During the software download, you can continue to use your vehicle normally. The download will automatically pause and resume if you turn your vehicle off or lose network connectivity during the download (e.g., if you pull into a parking garage). During the installation, the vehicle will be disabled and cannot be driven for most updates: Please park your vehicle in a safe and secure location You will not need to remain in your vehicle during the installation Features, such as door locks, windows and chimes, may not work during the installation If you leave the vehicle, do not lock occupants inside You may notice one or more system resets during the installation process Can I also receive the vehicle software update from my dealer? Yes. Vehicle software updates for select model year 2017 and newer vehicles can be performed by your servicing dealer and are also available to independent service centers. As always, if you have any questions or concerns about a vehicle software update, you may contact your servicing dealer for assistance. What do I do if I have a question about or receive an error message during the download or install? Depending on the specific message or error received, many vehicle software update situations will resolve on their own through natural use of the vehicle. For example, a message regarding a download or connection error may occur in situations where the vehicle has limited cellular connectivity. In that case, the situation will be resolved once the vehicle is moved back into an area with sufficient cellular connectivity. Another type of message that could result indicates the vehicle conditions for software update download/installation are not ideal at this time. In this case, a drive cycle could improve conditions, such as battery charge, by turning off autostop during your next drive cycle for more aggressive battery charging. For remaining questions or concerns regarding vehicle software updates, you can contact an OnStar® Advisor by pushing your blue OnStar button or by calling 1.888.4ONSTAR (1.888.466.7827). Also, if you have any questions or concerns about a vehicle software update, you may contact your servicing dealer for assistance. If I cannot complete a vehicle software update at the time the message appears, can I delay the update to another time? Yes, for both download and installation notifications, you can do any of the following: Select “Dismiss/Next Time” or dismiss the screen by pushing the “X” in the upper-right corner of the message. You will be reminded again after your next ignition cycle Select “Remind Me Later”; you will have the option of being prompted about the update again after a duration of your choosing Select schedule (2021 vehicles and newer), then select a time that you will not be using the vehicle when you’d like the update to install You can also choose to ignore the message and continue using your vehicle normally. You will be reminded again at a later time Overall, the system will attempt to remind you about the update a number of times (dependent on the type of update) and then will stop presenting the download or installation notice. If you choose “Decline/Delete,” you will not be reminded again and the update will not occur. Instead, you can take your vehicle to your dealer to perform the update at a later time. How can I check on the progress of a vehicle software download or installation? Go to “Settings” in your infotainment system and look for either of the following. Steps may vary by vehicle. Under the “System” tab, go to the “Vehicle Software” section and look for “Updates” Choose “Software Information” and then look for “System Update” What happens if I decline a vehicle software update? If you choose “Decline/Delete,” you will not be reminded again and the update will not occur. Instead, you can take your vehicle to your dealer to perform the update at a later time. Will I lose any of my vehicle settings (e.g., phone pairing, radio presets or apps) if I complete a vehicle software update? In some limited cases, certain vehicle settings may be reset as a part of the software update process. In those cases, communications regarding the update will include information regarding the involved settings, including relevant instructions for how to re-establish the settings. Can I manually check for vehicle software updates? Yes. To manually check for software updates, go to “Settings” in your infotainment system and look for either of the following. Steps may vary by vehicle. Under the “System” tab, go to the “Vehicle Software” section and look for “Updates” Choose “Software Information” and then look for “System Update” To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms and Privacy Statement for the vehicle. Can I complete a vehicle software update if my vehicle's battery is low? The status of several vehicle systems and factors are checked before starting the installation. If your vehicle does not meet the necessary conditions (e.g., if your battery state of charge is too low), you may receive a message stating that vehicle conditions are not ideal and the system will try again at a later time. Can I connect my vehicle to another Wi-Fi hotspot (such as my home Wi-Fi or mobile phone) to get vehicle software updates? Yes. A secure Wi-Fi ® connection (such as a mobile device hotspot, home network or public network) can be used. Data rates may apply. You can also use the vehicle’s available built-in data connection, if equipped. To be eligible for vehicle software updates for your vehicle, including automatic Super Cruise map updates (if equipped), you must have accepted the connected vehicle User Terms and Privacy Statement for the vehicle. Will I receive any emails or other communications about my vehicle software updates? Communications such as physical letters, email and in-vehicle notifications may be sent to you as appropriate and required for the specific software update. You will be notified in your vehicle via the touch-screen and can select “Learn more” on the update screen when offered. This will provide update release notes about the improvements included in the update. Why don't I see my Vehicle Software Update? The vehicle conditions for a software update might not be ideal at this time. We recommend turning on and driving your vehicle to help ensure the 12V battery is sufficiently charged for the update. Additionally, turning off auto stop during your next drive cycle could help your battery charge more quickly than normal.Super Cruise FAQ
What is Super Cruise? Super Cruise makes driving on compatible roads more relaxing and convenient by allowing for hands-free driving. It uses cameras, sensors, GPS data and LiDAR-scanned map data, and steers to maintain the vehicle’s position in a lane. It works on top of Adaptive Cruise Control,* which can accelerate and brake to maintain a driver-selected following gap from the vehicle ahead. On select vehicles, Super Cruise can also make lane changes: In vehicles equipped with Turn Signal Activated Lane Change, the vehicle executes the lane change once the driver activates the turn signal, while in vehicles with Automatic Lane Change, Super Cruise can execute lane changes automatically when enabled in the vehicle Settings menu. Where can I use Super Cruise? Super Cruise can only be engaged on compatible roads where lanes are separated from opposing traffic — think a divided, limited-access highway, not a suburban street. There are currently more than 585,000* miles of Super Cruise–enabled roads in the U.S. and Canada. These roads have been specially mapped by LiDAR to provide Super Cruise the data needed for hands-free driving. Explore the map of Super Cruise–enabled roads to find ones on the way to your next destination. Which vehicles offer Super Cruise? Currently Super Cruise is available on the following vehicles, when appropriately equipped: GMC 2024-2025 Sierra EV 2024-2025 Acadia 2023-2025 Yukon and Yukon XL 2024-2025 HUMMER EV SUV 2022-2025 HUMMER EV Pickup 2022-2025 Sierra 1500 Chevrolet 2024-2025 Silverado EV 2024-2025 Traverse 2024-2025 Equinox EV 2024-2025 Blazer EV 2023-2025 Suburban 2023-2025 Tahoe 2022-2025 Silverado 1500 2022-2023 Bolt EUV Cadillac 2025 ESCALADE IQ 2025 OPTIQ 2023-2025 LYRIQ 2021-2025 ESCALADE 2022-2025 XT6 2021-2025 CT4 2021-2025 CT5 2018-2020 CT6 2026 VISTIQ 2026 LYRIQ-V 2026 CELESTIQ Buick 2025 Enclave How does Super Cruise work? Super Cruise uses cameras, sensors, GPS information and high-definition LiDAR map data to steer and maintain the vehicle’s position in the current lane. However, you still need to pay attention and keep your eyes on the road while using Super Cruise. Is it a self-driving car? No. Super Cruise is designed to maintain the current lane, but you should always pay attention in case you need to take control to avoid emergency situations, exit the highway, make a turn, stop for a traffic control device or perform any other driving maneuver. Super Cruise is only available on compatible roads. Do I still need to pay attention? Yes! You should always be ready to take control of the steering or brakes while using Super Cruise. To ensure you’re staying focused on the road, a Driver Attention Camera located atop the steering column determines where your gaze is directed. If the system detects you may not be paying enough attention, the steering wheel light bar flashes green. If you continue to remain inattentive, or if you need to take control of the vehicle immediately, the bar will flash red. In the case of an unresponsive driver, after the first two levels of alerts, a voice prompt will be heard and the vehicle will slow to a complete stop with its hazard lights activated, and the vehicle will contact OnStar Emergency Services* so an OnStar Emergency-Certified Advisor* can communicate with the driver. How do I activate Super Cruise? Activating Super Cruise is simple and convenient. When you’re on a compatible road, turn on your vehicle’s Adaptive Cruise Control and set a speed. Then look for the white Super Cruise steering wheel symbol in the driver information center. When it appears, Super Cruise is available. Simply push the Super Cruise button on your steering wheel (it looks like a steering wheel) to enable. The light bar at the top of your steering wheel turns green when Super Cruise is active. When it is safe to do so, and in compliance with any local laws, you may now take your hands off the steering wheel — while keeping your eyes on the road. Of course, as every vehicle is different, you should consult your vehicle owner manual for detailed instructions, or ask your authorized Dealer for more information. What is Automatic Lane Change? When enabled, and under certain conditions, Automatic Lane Change can steer the vehicle to perform a single lane change. For example, the system can pass a slower vehicle in its lane, change lanes if the current lane is ending or change lanes to provide space for vehicles merging from an ending lane. A message appears on the driver information center to offer more information on the status of the maneuver. How can I take over steering control when Super Cruise is engaged? If you’d like to take control of the vehicle after Super Cruise has been activated, place your hands firmly on the steering wheel. The Super Cruise system will detect that you have taken over control, and the steering wheel light bar will change from green to blue. When the light bar is blue, Super Cruise will stop steering and you must steer the vehicle. To reactivate Super Cruise, center the vehicle in the lane and wait for the light bar to turn green. If you would like to take over steering and deactivate Super Cruise, you can do so by firmly placing your hands on the wheel and pressing the Super Cruise button, depressing the brake pedal or, on electric vehicles so equipped, activating the Regen On Demand paddle. Super Cruise disengaged and I don’t know why. How can I learn more? If Super Cruise disengages while you’re using it, simply push the Super Cruise button within 10 seconds of disengagement for more information. A message will appear in the driver information center with an explanation, such as, “No Road Information,” “Driving in Exit Lane” or “Looking Away from Road for Too Long.” You can find descriptions of these messages in your vehicle Owner’s Manual. Why do I need a paid plan to use Super Cruise? Super Cruise uses a data connection for real-time, precise positioning of the vehicle, as well as to download regular map updates. That helps ensure your vehicle has the most up-to-date, accurate maps available for hands-free driving. An active, eligible Super Cruise plan is required to maintain that data connection. Is Super Cruise free? Every new Super Cruise–equipped vehicle comes with three years of access to the data connectivity required for Super Cruise functionality. At the end of the vehicle’s trial period, you’ll need to purchase a Super Cruise plan in order to keep using Super Cruise. My trial is ending. How do I keep using Super Cruise? Because Super Cruise needs an active data connection, you need to sign up for the Super Cruise plan to keep enjoying the future of driving after your three-year trial period ends. How do I sign up for a Super Cruise plan? The simplest way to sign up for a Super Cruise plan is to push the blue OnStar button inside your Super Cruise–equipped vehicle and speak to an Advisor. They’ll be able to assist you through the sign-up process. You can also log in to your GM account, or call us at 1.888.4ONSTAR (1.888.466.7827). How does Google Built-in enhance Super Cruise? When you input a destination in select vehicles, Google Maps will display how many minutes of your drive are on Super Cruise-compatible roads and choose the optimal route for you. When traveling on a Super Cruise-compatible highway using Google Maps, the driver assistance tech will ensure you are in the correct lane to navigate to your routed exit and notify you when you need to take the wheel as you exit. What are the MotorTrend Awards? MotorTrend is home to the most widely recognized acknowledgements of automotive excellence. The MotorTrend team issues annual awards to highlight their recommendations and top choices within the automotive space. What is the Best Tech award? MotorTrend editors nominated tech that stood out among more than 400 new cars, trucks and SUVs in the past year. MotorTrend believes the best technology delivers real-world benefits, is easy-to-use and is attainable for the average American. What was the evaluation criteria for winning the MotorTrend Best Hands-Free Driving Tech award? Entries were evaluated on five criteria: Innovation, User Experience, Usefulness, Value, and Safety/Privacy Why did Super Cruise win the MotorTrend Best Hands-Free Driving Tech award? Recognized for its innovation, safety and intuitiveness, Super Cruise was the clear leader when it comes to driver assistance technology that’s transforming the way we move.OnStar Services Help: Vehicle Diagnostics
What are Vehicle Diagnostics? Vehicle Diagnostics deliver vehicle health updates and reassurance while you’re out on the road. Including an easy-to-read monthly diagnostics report, Dealer Maintenance Notification, and real-time Diagnostic Alerts and Proactive Alerts, Vehicle Diagnostics provide you with peace of mind for the road ahead. What are Diagnostic Alerts? Running a check on your engine, transmission, antilock brakes and other key systems helps assure you that your car is being properly maintained and is in top condition. With Diagnostic Alerts, you can set your preferences to receive a monthly diagnostic report by email or be notified of your vehicle’s condition in real time by email and text, if you have a paid plan. Your car is self-diagnosing, so you can enjoy the experience of driving. What is a Proactive Alert? A Proactive Alert* is an alert sent to the OnStar Member when data from vehicle systems predict potential issues with key vehicle components, including the battery, fuel pump, fuel pressure sensor and starter motor. This service is available on a limited number of models. What is the difference between a Diagnostic Alert and a Proactive Alert? Diagnostic Alerts are alerts based on current or existing conditions with the vehicle. Proactive Alerts use data from vehicle systems to predict potential issues. How do I enroll in Diagnostic or Proactive Alerts? You can choose to enroll in alerts delivered to your email address on file, or if you have a paid plan, real-time reports and alerts via Owner Center or through an OnStar Advisor, either by email or text message. Message and data rates may apply. Diagnostic and Proactive Alerts are available with OnStar Basics, while on-demand diagnostics are available only to Members with paid service plans. How do I perform a diagnostic check on my vehicle? Just push the blue OnStar button. An Advisor can run a diagnostics check and tell you if there is a maintenance issue that requires your attention. Where will I receive a report? You can choose to receive your report in a monthly email or, if you have a paid plan, in real time by contacting an Advisor. If you choose to have your report mailed to you, be sure to add vehiclediagnostics@onstar.com to your address book so your diagnostics report won’t be blocked by your spam filter. How do I update my email address on file? If you need to change your email address, contact OnStar at 1.888.4ONSTAR (1.888.466.7827) and press "2" to update personal information. Please provide the Advisor with your PIN and ask to update your email address. You can also push the blue OnStar button in your vehicle and ask an Advisor to update your email address. Either way, it only takes a few minutes. Can I send a report to multiple addresses? Yes, we can send a Diagnostics Report to multiple email addresses. If your vehicle is used by other drivers, you can ensure everyone is up-to-date on your vehicle's health. To add email addresses to your account, call an OnStar Advisor at 1.888.4ONSTAR (1.888.466.7827).OnStar Guardian® app FAQ
What is the OnStar Guardian app? The OnStar Guardian app* gives you and your family OnStar ® safety services that go where you go — in any car, on a motorcycle, out for a walk or even in your home — all right on your phone. What services are included with the OnStar Guardian app? The Guardian app gives you OnStar safety services right on your smartphone, including: Mobile Crash Response for any vehicle or motorcycle Roadside Assistance* for any vehicle or motorcycle Emergency Services, including 24/7 access to OnStar Emergency Advisors* The app also lets you invite up to seven loved ones to the "My Family" group*. Everyone gets the safety services within the app as well as Location Status,* which includes: Viewing each other’s location on a live map Real-time location updates The ability to share your location Cellphone battery life status How does Mobile Crash Response work? By using the sensors in your smartphone, including the accelerometer, the app can detect when you’re in a moving car or on a motorcycle. When a crash is detected on an Android device, the app can automatically connect you with an OnStar Emergency Advisor who can contact First Responders. When a crash is detected on an Apple ® device, the app alerts an OnStar Emergency Advisor who will then call your smartphone, requiring someone to answer the call. Enabling location permissions within the app allows an OnStar Advisor to identify your smartphone’s location and contact First Responders for help, even if you can't ask for it. Who is eligible for the OnStar Guardian app? Anyone can download and use the OnStar Guardian app. You can download the app from the App Store ® * or on Google Play ™ *. Where can I use the OnStar Guardian app? Currently, the app services are available in the U.S. and Canada only on select Apple and Android devices. OnStar Guardian app service coverage is limited and may vary with conditions and location. Service availability, app features and functionality can also vary by device and software version. How much does the OnStar Guardian app cost? The Guardian app is included with OnStar One,* OnStar One Super Cruise* and Safety & Security* Plans starting at $22.99/month.* You can download from the App Store* or on Google Play ™ *. Is my account information secure? We maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition. In an active emergency situation, Emergency Advisors may share your information, pursuant to the OnStar Guardian App Privacy Statement. Your information will only be shared with emergency service providers — like law enforcement and Roadside Assistance and ambulance providers. Consult the OnStar Guardian App Privacy Statement for more information. Can I use the same login information I use for the myChevrolet, myBuick, myGMC or myCadillac mobile app? Yes. You can use your myChevrolet, myBuick, myGMC or myCadillac mobile app login. If you have an existing GM Account, you can use your login for the Guardian app as well. You don’t need to create a new GM Account for the Guardian app. How do I get the OnStar Guardian app? Simply download the app from the App Store* or on Google Play*. Follow the on-screen prompts to set up your OnStar Guardian service. What smartphones are compatible with the OnStar Guardian app? The app is currently compatible with select Apple and Android devices (Android 7.0+ and above and Apple iOS 14.0 and above as of March 2023). The Guardian app requires devices to have GPS, accelerometer, gravity sensor, and gyroscope. Who do I contact if I have questions or issues with the OnStar Guardian app? Call the GM Connection Center at 1.888.607.9774 if you have questions or need to report an issue with the Guardian app. Can I cancel my OnStar Guardian app services? You may cancel your OnStar Guardian services at any time. You can cancel in the app or by calling 1.888.466.7827. Members with a Chevrolet, Buick, GMC or Cadillac vehicle can also push their blue OnStar button to speak to an Advisor. Deleting the app from your smartphone alone will not cancel your service. Does the OnStar Guardian app replace my current Safety & Security Plan? The Guardian App is included in OnStar One, OnStar One Super Cruise and Safety & Security Plans. The OnStar Guardian app is in addition to and an extension of those OnStar safety features that can be shared with up to seven of your loved ones. Will the OnStar Guardian app work if I don’t have a cellular signal? No. The Guardian app needs a cellular connection in order to connect with OnStar. If you encounter an emergency requiring law enforcement, EMS, fire or other emergency services, always call 911 first. Why does OnStar Guardian app need access to my Microphone, Motion and Fitness, Location, and Notifications for Apple users and Location Services, Microphone, and Call Management for Android Users? The app provides a smartphone-based Mobile Crash Response service when a crash is detected. In order for an OnStar Emergency Advisor to properly assist, you will need to allow certain app and device permissions, including allowing access to the following features: Location: These permissions must always be enabled because your smartphone’s location is used to determine when you begin driving and when a crash is detected. Location permissions allow an OnStar Advisor to identify your smartphone’s location and contact First Responders for help, even if you can't ask for it. Microphone: Once a crash is detected and the app successfully calls an OnStar Advisor, the Microphone permissions allow you to speak to the Advisor, who can contact First Responders to get the help you need. The app is not using the microphone for any other purpose and is not “listening” at all times. Motion and Fitness/Physical Activity: These permissions allow the Guardian app to utilize your smartphone's sensors to help detect a crash. Notifications: These permissions allow you to receive important app alerts and updates (Apple only). Call Management: These permissions allow you to answer an incoming call without the connected OnStar Guardian app call ending (Android only). Background App Refresh: This will ensure that the app will run in the background to detect a drive and crash event. What smartphone limitations, if any, should I know about when using the OnStar Guardian app? Apple devices: There are no known limitations at this time. Android devices: The Guardian app may not operate properly if the following modes are detected and enabled: Power save Background restrictions Google Play settings error Location settings error Wi-Fi ® scanning disabled Battery optimization This list is not exhaustive and other app or smartphone permissions or settings may impact app performance. Additionally, some Android-based smartphones may not be supported, including Google Pixel devices. See the OnStar Guardian User Terms and Privacy Statement for limitations. Device permissions are required for the app to operate properly. Can I use Siri® or Google Assistant to get help with the OnStar Guardian app? You can request help 24/7 from an Emergency Advisor using simple voice commands. With Siri* or Google Assistant* enabled, you can call for help by saying: “Hey Siri, call help using OnStar Guardian.” “Hey Siri, call emergency using OnStar Guardian.” “Hey Google, call help using OnStar Guardian.” “Hey Google, call for help using OnStar Guardian.” How can I review the User Terms and Privacy Statement? The User Terms and Privacy Statement is available to view from the following places: Within the Settings tab of the OnStar Guardian app* OnStar Guardian app page on App Store* and Google Play* onstar.com Does the OnStar Guardian app integrate with my vehicle? No. It is a stand-alone app that you can use while traveling in any vehicle. You can connect your smartphone to your vehicle's speakers via Bluetooth ® *, but it’s not required. Full Bluetooth feature functionality may vary depending on your device, model and software version. What if I deleted the OnStar Guardian app from my smartphone? If you uninstalled or deleted the app, no problem. You can just download the app again from the App Store* or on Google Play* and sign back in. If you need help, tap the “Need Help Signing In?” link. If you’re a Member with a Chevrolet, Buick, GMC or Cadillac vehicle, you can also use your vehicle mobile app* or my GM Account login. How is the Mobile Crash Response in the OnStar Guardian app different from OnStar Automatic Crash Response? The OnStar Guardian app* uses sensors in your smartphone to determine if the smartphone is in a moving vehicle before it starts scanning to detect a crash. The OnStar Guardian app then alerts an OnStar Emergency Advisor*, who will call your phone and contact First Responders. Automatic Crash Response* is a service that’s embedded into your car, using built-in sensors to detect a crash and alert an Emergency Advisor. The in-vehicle Automatic Crash Response is available in any properly equipped GM vehicle, while the OnStar Guardian app extends this service to any car you drive, ride in or share. Mobile Crash Response services are intended for use in vehicles and on motorcycles only and can connect to an Advisor automatically on Android devices only. Service availability, features and functionality may vary by device and software. Is the OnStar Guardian app still working if I don't see a notification on the app? Once you’re logged into the Guardian app, it will remain active and functional until you log out, even if you close the app or when it’s running in the background. If you don't see notifications during your drive, you must enable notifications for the Guardian app in the system preferences on your device once the vehicle is parked. If this action doesn’t resolve your concerns, please contact OnStar Technical Support at 1.888.607.9774. Please note that several device and app permissions are necessary for the Guardian app to properly function. Is the OnStar Guardian app the same as the myChevrolet, myBuick, myGMC, or myCadillac mobile app? No. The OnStar Guardian app is focused on giving users access to OnStar safety services through your smartphone in any vehicle, on a motorcycle and virtually anywhere you or your loved ones go. When a crash is detected, who does the OnStar Guardian app alert? The Guardian app is designed to use your smartphone’s sensors to detect a crash and alert an OnStar Emergency Advisor*. The Advisor will call your phone and contact First Responders and provide them with your location. For Android users, the app can automatically connect to an Advisor even if you can't reach your phone. What do I do if I'm involved in a crash and the OnStar Guardian app isn't connecting to an OnStar Advisor? If you have an emergency and have not been connected to an OnStar Emergency Advisor,* you should always call 911 directly. If you’re not sure how to proceed, you can connect to OnStar using the red Emergency button in the OnStar Guardian app. If a crash is detected, should I still dial 911 if I am connected to OnStar via the OnStar Guardian app? Dialing 911 while you’re connected to an OnStar Advisor via the Guardian app may result in two calls being placed to 911 at the same time. This could cause confusion or a delayed response. How will I know that Mobile Crash Response has been activated if I’ve been involved in a crash? When a crash is detected, you will receive an automatic OnStar Guardian app notification on your smartphone. For Android devices, the notification will read: Connecting to an OnStar Emergency Advisor. A crash has been detected. For Apple devices, the notification will read: Crash detected. OnStar Emergency has been alerted. Additionally, on Android devices, you will hear an audible prompt notifying you that you are being automatically connected to an OnStar Emergency Advisor. On Apple devices, you will receive a call from the OnStar Advisor that you must answer. What can Roadside Assistance help me with? With Roadside Assistance*, you and up to seven people in your “My Family” group* can get help for any vehicle – including motorcycles. Services include assistance when you need a jump-start, have a flat tire, are locked out or run out of gas. You can also request a tow if needed. Towing services can be used four times per year then additional charges apply. Can I use Roadside Assistance in any vehicle? Yes. If you are an OnStar Member, you and any “My Family” member* can get help using the Guardian app in any vehicle in which you are traveling — including on motorcycles. If a member of “My Family” does not have the app, can they still get Roadside Assistance? No. Members of “My Family”* must have the app on their smartphone in order to get Roadside Assistance.* How is this Roadside Assistance different than the coverage provided through OnStar in my GM vehicle? With the Guardian app, you and up to seven people in your “My Family” group* can request Roadside Assistance* while you’re traveling in any vehicle — including on motorcycles. Roadside Assistance provided as part of OnStar One, OnStar One Super Cruise and Safety & Security is for a specific vehicle. How do I request Roadside Assistance? You can request Roadside Assistance* right in the OnStar Guardian app, simply by tapping the roadside icon and following the convenient on-screen prompts. Once service is requested, OnStar Guardian can even let you know how close a roadside technician is to your location. What services does an OnStar Emergency Advisor provide? Our OnStar Emergency Advisors* are always ready to help Members and provide a human connection so they are never alone in a time of need. By pushing the red Emergency button*, Members are linked to live people who care and are professionally trained and certified in emergency call handling, similar to 911 personnel. During an emergency, an Emergency Advisor will notify First Responders to request assistance be sent to the location of the emergency and can utilize medical, police and fire protocols provided by the International Academies of Emergency Dispatch ® (IAED) Emergency Priority Dispatch System before help arrives. The IAED system provides a structured, standardized set of procedures that reduce complexity and risk, allowing OnStar Emergency Advisors to work confidently and, when necessary, provide critical support amid the chaos of an emergency situation prior to First Responders arriving on scene. With over 70,000 911 dispatchers in 50 countries, these protocols are the most studied and proven through the validation of millions of emergency calls. When should I use the red Emergency button? Use the red Emergency button within the Guardian app to connect to an OnStar Emergency Advisor* for assistance for yourself or on someone else’s behalf. If you encounter an emergency requiring law enforcement, EMS, fire or other emergency services, always call 911 first. When should I use the blue OnStar button? You can always push the blue OnStar button if you need help. An OnStar Advisor can assess your request and get you the right help. You can also push the blue OnStar button if you have questions about your account or the app. For an emergency situation, such as medical, push the red Emergency button. What is Location Status? Within the OnStar Guardian app, you can view and share device location information* with members of “My Family*". Each member of “My Family” is visible by all other members of “My Family” on a map, and their location updates are visible. Additionally, in an emergency, this feature allows an OnStar Emergency Advisor* to identify your smartphone’s location and contact First Responders, even if you can’t ask for it. How accurate is the OnStar Guardian app in finding my location? Location accuracy is dependent on a number of factors, including your smartphone’s sensors, device permissions and operating system; your cellular service and connection to Wi-Fi; and overall interference from nearby buildings. What does OnStar do with location data? The only time an OnStar Advisor accesses your smartphone location and information from you or members of "My Family*" is during an active OnStar Guardian app call. Your smartphone’s location information* is shared with members of “My Family” via the Guardian app. Your smartphone’s location information is only shared with third parties (e.g., 911 dispatch centers and First Responders) when they are contacted to respond on scene. OnStar takes protecting information very seriously. We maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition. Consult the OnStar Guardian User Terms and Privacy Statement for more information. Do I have to select "Always Allow" in my smartphone's Location Services settings to use the OnStar Guardian app? Yes. OnStar uses your smartphone's location to identify the correct 911 dispatch center. First Responders are then sent to this location during an emergency. What if I don’t want other members of “My Family” to see my location? If you don’t want other members of “My Family*" to see your smartphone’s location, you can turn off “Location Sharing” in the Guardian app’s settings. By doing this, OnStar Advisors can still identify your smartphone’s location and contact First Responders, but members of “My Family” would not see it. However, you should ensure Location Services on your smartphone’s device settings are set to “Always Allow” for the Guardian app. If these are not enabled, the Guardian app will not function properly. What app benefits do members of "My Family" have? You can use the OnStar Guardian app to invite up to seven people to join and be a part of your “My Family*" group in the app. Each member of “My Family” receives all the app benefits at no cost to them, including Mobile Crash Response, Roadside Assistance, Location Status, Emergency Services. How can I add family and friends to “My Family”? To invite someone to “My Family*," navigate to the “My Family” section of the app menu and select the option to add a new member. A unique code is generated for your group that can be shared using your operating system’s sharing feature, like a text (SMS) or an email. The same code can be shared with up to all seven people in the group, but it is only valid for 48 hours. A new code is generated if you select the sharing option at a later time. How does an invitee to the “My Family” group get the app? Once they've downloaded and installed the app, they'll hit the "GET STARTED" button. They'll be prompted to enter their email address. Then they will enter their name and password, select their country, and accept the User Terms and Privacy Statement. After they enter their unique invitation code, they'll verify their email and the family they are joining. Finally, they'll need to go through a mobile phone verification and grant permissions for the app to use certain phone functions. Does each member of “My Family” have to download the app? Yes. Each member of “My Family*" must download the app to their individual smartphone in order to enjoy the Guardian app’s benefits and services. Each person invited to “My Family” must create their own unique username and password for the app on their compatible smartphone. Members of “My Family” should not share credentials. What does the designation "Family Manager" mean? The OnStar Member will have the designation of “Family Manager*", which provides the administrative ability to add or delete people from “My Family.” This designation can be extended by the OnStar Member to any or all other members of “My Family.” However, only the OnStar Member will have rights to purchase, amend or cancel an OnStar plan. What if I no longer wish to be a member of a “My Family” group? You may leave a “My Family*" group at any time by clicking on the three-dot icon next to your name on the “My Family” screen and selecting the option to leave the group. What is emergency chat? Emergency chat is a new feature in the OnStar Guardian ® app that allows Members who have difficulty with hearing and/or speech to get the help they need through chat functionality. How do I enable emergency chat within the Guardian app? First, you will need to make sure you have the latest version of the Guardian app by conducting an app update. After that, you can enable chat by going to the main menu and selecting “Settings". Then click on “Accessibility", and toggle on "RTT/TTY & Emergency Chat". You will also need RTT/TTY enabled within your device settings. Where is emergency chat within the Guardian app? You can access emergency chat by selecting the red Emergency button on the home screen. You will then be prompted to select “Call 911” or “OnStar Emergency”. Selecting “OnStar Emergency” will start a chat with an OnStar ® Emergency Advisor. Is emergency chat available to all OnStar Guardian Members? Emergency chat is available to U.S. OnStar Guardian Members who have RTT/TTY enabled on their device. What is RTT/TTY? A TTY (teletypewriter) is a communication device used by people who have difficulty with hearing and/or speech. RTT (real-time text) allows someone to send text messages with a recipient during a phone call. RTT can also be used with a TTY device. Which languages are supported by emergency chat? At this time, emergency chat only supports English. Can I use emergency chat for a non-emergency-related question? At this time, emergency chat is only for emergency situations.How to set up Family Sharing
Family Sharing allows you to share access to OnStar® Services* for your GM vehicle(s) with your Family Members, without the need to share your sign-in information or security PIN on your account. To get started, you can invite up to 8 additional Family Members to your vehicle(s). Learn more about what Family Members can do. Start inviting Family Members You can invite Family Members to your Family Group through My Account or by using the myChevrolet, myBuick, myGMC, or myCadillac mobile app.* To invite Family Members through My Account: Go to Chevrolet: http://www.chevrolet.com Buick: http://www.buick.com GMC: http://www.gmc.com Cadillac: http://www.cadillac.com Select the account icon. Sign in to My Account. Select the Family Sharing tile from the home screen. Select the Invite Family Member button. You’ll be taken to an information page that explains what a Family Member can do once the account is shared. Select Next. Enter your Family Member’s contact information. Select Next. Note: If the Family Member already has their own GM credentials, be sure to use the same email address they use to sign in to My Account. Select the vehicle(s) you want to assign to your Family Member. Select Next. Confirm the information. If it looks good, select Send email invite. 10. The system will send the invite. You will receive an email when they accept. To invite Family Members through the myChevrolet, myBuick, myGMC or myCadillac app: Sign in to the mobile app. Select the account icon. Select Manage Account. You will then be directed to the My Account experience on your mobile browser. From there, you can follow the steps above to invite new family members. Accepting an invitation After you send the invitation, the Family Member will receive an email explaining how the Family Group works. They have 7 days to accept the invitation before it expires. Here’s how they can accept the invitation: If the Family Member does not have an existing mobile app/My Account sign in: They’ll be prompted to download the mobile app to their phone or visit their My Account page to sign up. They must create a sign in using the same email address where they received the invitation. If the Family Member already has a mobile app/My Account sign in: You (the Family Owner) will want to be sure to send the invite to the email associated with their existing account sign in. This allows your Family Member to sign in to their mobile app or My Account to access their vehicles and vehicles shared with them. Once they sign in, the Family Member will be asked to review and accept the OnStar User Terms for Connected Vehicle Services and Privacy Statement. Select Accept invite to join, or No thanks to dismiss the invite. The Family Member may also be asked to complete their profile setup, if it's not already complete. After accepting, the shared vehicle will go in their Garage view in the mobile app. If the Family Member hasn’t accepted the invitation in 5 days, they’ll receive a reminder to take action before it expires. If they don’t take action, they’ll receive another email that the invitation has expired. If the Family Member loses the invitation or it expires, you (the Family Owner) can resend it and they can wait for the new invitation to arrive in their email. Managing your Family Group As the Family Owner, you’ll have full control over the Family Group and Members. From Family Sharing in your Account, you can do any of the following: Edit your Family Name Invite additional Family Members to the Family Group (add up to 8 people) Share additional vehicles with Family Members (they must accept the share) View or modify which vehicles each Family Member can access Remove a Family Member from the Family Group, which removes them from having access to the shared vehicle(s) How Family Members can participate While the Family Owner maintains control over the Family Group, a Family Member can interact in the following ways: Access the available shared services for the vehicle, such as remote commands (learn more about what Family Members can do) When a new vehicle is shared by the Family Owner, the Family Member will be notified via email with a link that will lead them to their Family Group While viewing the Family Group, the details of the shared vehicles will appear on the left side of the screen If desired, the Family Member can remove a vehicle that has been shared by the Family Owner, while still remaining in the Family GroupResolve Problems with Your In-Vehicle Wi-Fi® Hotspot
Your vehicle’s available in-vehicle Wi-Fi® Hotspot®* can keep you connected on the go. An active OnStar® vehicle data plan is required to connect. This article will help you troubleshoot common connectivity and data plan issues. Symptoms / troubleshooting steps When the In-Vehicle Wi-Fi® Hotspot Is Not Connecting When the In-Vehicle Wi-Fi® Hotspot Is Disabled When the In-Vehicle Wi-Fi® Hotspot Performance Is Slow When Your In-Vehicle Wi-Fi® Hotspot Login Credentials Are Not Accepted When the In-Vehicle Wi-Fi® Hotspot Is Not Connecting If your connection is lost or disabled, or if you’re connected to Wi-Fi® but do not have internet access, you can verify that your OnStar vehicle data plan is active by following the steps below: Via Advisor: Press the blue OnStar button in your vehicle. Speak with an Advisor regarding your OnStar vehicle data plan status. Via Mobile App: Navigate to the Home screen. Press the Controls tab. From there, select Wi-Fi® to check your plan status. Via Web: Log in to your GM account. Press the Profile icon. From there, go to Account Overview. Select your vehicle. Scroll down and select Vehicle Settings. Within Vehicle Settings, select Wi-Fi® Hotspot.* *Note: If you do not have an active OnStar vehicle data plan, you will not be able to use your vehicle’s Wi-Fi® Hotspot, even if you have a connection. If you’re still having issues, you can follow the steps below. 1. Verify Wi-Fi® Settings (Available for select 2017 and newer model year vehicles): From your center display, press the Settings menu icon. From the Settings menu, select Wi-Fi® Settings. From there, ensure your Wi-Fi® Hotspot is enabled. Ensure your SSID and password are entered correctly. 2. Restart Your Devices Turn your vehicle off. Turn your phone or tablet off. Wait 10 seconds. Turn your phone or tablet on. Restart your vehicle. Turn off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify if the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 3. Forget and Reconnect to the Wi-Fi® Hotspot: Go to your phone’s Wi-Fi® settings. Tap your vehicle’s Wi-Fi® Hotspot name. Tap Forget Network OR you can remove/reconnect by selecting the hotspot again and entering the correct password. Note: You can find the hotspot name (SSID) and password on the vehicle’s center display by going to Settings > Wi-Fi® Hotspot. 4. Perform a Radio Reset: Put your vehicle in PARK. Press and hold the End Call button on your steering wheel for 10 seconds. Your vehicle infotainment system will then reboot. From there, try reconnecting to your vehicle’s Wi-Fi® Hotspot. 5. Contact an Advisor If the above steps did not resolve your issue, press the blue OnStar button in your vehicle to speak with an Advisor. When the In-Vehicle Wi-Fi® Hotspot Data Sharing Is Disabled If your vehicle’s Wi-Fi® Hotspot is not sharing data, you can activate it through your vehicle’s Settings menu. Here is how to do it: Press the Settings menu icon on your center display. Under the Settings menu, navigate to the Wi-Fi® Settings option. From there, toggle “Share Vehicle Data” on. If prompted, press Continue to save settings. When the In-Vehicle Wi-Fi® Hotspot Performance Is Slow If your Wi-Fi® Hotspot is connected to the internet, but performing slow, you can follow the steps below to troubleshoot the issue. 1. Check your OnStar Vehicle Data Plan Status: Press your blue OnStar button to speak with an Advisor to check the status of your OnStar plan. 2. Check Signal Strength: Your vehicle must be in an area with good cellular coverage. Avoid underground garages, tunnels, or remote areas. 3. Test Internet Speed: Open your web browser and go to speedtest.net. This website will measure your current Wi-Fi® speed. Typical speeds vary based on your location, signal conditions, and number of devices connected to the Wi-Fi.® 4. Reduce the Number of Connected Devices: If there are several devices connected at once to the hotspot, there may be slower connection times. Disconnect any unused phones, tablets, or laptops. 5. Restart Your Devices: Turn your vehicle off. Turn off your phone or tablet. Wait 10 seconds. Turn your device back on. Turn Off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify that the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 6. Turn Off Background Apps: On your phone or tablet, close any apps running in the background that you’re not using to help improve internet speed. 7. Perform a Radio Reset Put your vehicle in PARK. Press and hold the End Call button on your steering wheel for 10 seconds. Your vehicle’s infotainment system will then reboot. From there, try reconnecting to your vehicle’s Wi-Fi® Hotspot. When Your In-Vehicle Wi-Fi® Hotspot Login Credentials Are Not Accepted If you’re attempting to enter your login credentials for your vehicle’s Wi-Fi® Hotspot and you’re getting messages like “Incorrect Password” or “Unable to Join Network,” follow these steps: 1. Double-check the Wi-Fi® Hotspot Name and Password: You can find the hotspot name (SSID) and password on your vehicle’s center display by going to the Settings menu and selecting Wi-Fi® Hotspot. Make sure you’re entering the exact password, including upper/lowercase letters, numbers, and special characters, and not including extra spaces before or after. 2. Forget the Network and Reconnect: Go to your phone’s Wi-Fi® settings. Tap your vehicle’s hotspot name. Tap Forget Network or remove/reconnect using the correct password shown on the center display. 3. Restart the Device and Vehicle: Turn off your vehicle. Turn off your phone or tablet. Wait 10 seconds. Turn your device back on. Turn off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify that the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 4. Try Connecting with a Different Device: If the hotspot name and password are correct but your device still won’t connect, try using a different phone, tablet, or laptop. If the second device connects successfully, the issue may be with the device’s settings. You may need to contact the device manufacturer or your wireless carrier or visit the place of purchase for further support. If no devices can connect, the issue may be with the vehicle’s hotspot settings. Please call an Advisor for assistance. Q&As How can I check if my OnStar vehicle data plan is active? If your Wi-Fi® Hotspot is not connecting, it is possible your OnStar vehicle data plan is inactive. To ensure it is active, press your blue OnStar button to talk to an Advisor. They may send a signal to your vehicle to refresh connectivity. How can I renew my OnStar vehicle data plan? To renew your OnStar vehicle data plan, you can contact an OnStar Advisor by pressing your blue OnStar button. Or, you can check your data plan status and renew an existing plan through your vehicle’s app on the center display or through your vehicle’s mobile app.*OnStar Services Help: Crisis Assist
What services does OnStar offer in an emergency? In an emergency, pushing the red Emergency button connects you to a specially trained OnStar Advisor who can notify first responders. Before help arrives, Advisors are certified to provide Emergency Medical Dispatch (EMD) assistance for situations such as shortness of breath, cuts, concussions, childbirth and other emergencies. You can use Emergency Services to help others on the road too. If you witness a crash or see a stranded vehicle or a downed power line, you can become a Good Samaritan by pushing the red Emergency button. A specially trained Advisor can use GPS technology and the information you provide to rush whatever assistance may be needed. Emergency services are only available to Members with a paid plan. What is Crisis Assist? In severe weather conditions or a crisis, our Advisors provide a fast, knowledgeable resource if you need emergency assistance, help finding a route, or other services. They can also contact family members for you. What types of crises can OnStar assist with? Severe Weather: Thunderstorms, tornados, flooding, hurricanes or winter weather Natural Resource/Man-Made Disasters: Energy/power outages, hazardous material situations or terrorist activity Natural Disasters: Earthquakes, landslides, tsunamis, wildfires or volcanic eruptions How do I access Emergency Services? There are two ways to access Emergency Services 24/7: Push your vehicle’s red Emergency button Call OnStar (1.888.4ONSTAR) 1.888.466.7827 to reach an Advisor in an emergency When should I push the red Emergency button? To request police, fire or medical help To report an accident To request help for others on the road What do I do if I'm in a crash? If you're in a crash, built-in sensors can automatically alert an OnStar Advisor and predict the likelihood of a serious injury. An Advisor is immediately connected into your vehicle to see if you need help, even if you can't ask for it. You don't have to do a thing. What if I don’t know where I am? Don’t worry — we can still pinpoint your location and send help. When you push the red Emergency button, your OnStar Advisor can use GPS technology to locate your vehicle. What if I am unable to ask for help? An OnStar Advisor can dispatch help to your location, even if you’re unable to ask for it yourself. What is a Good Samaritan? It’s someone who pushes the red Emergency button to help someone else when they see an emergency on the road. An Advisor can use GPS technology and the information you provide to locate the emergency and contact the nearest emergency service provider. Does pushing the red Emergency button call 911? No. Pushing the button connects you to a specially trained OnStar Advisor who is certified to provide EMD assistance. They will also contact emergency service providers like dialing 911 would. These EMD-certified OnStar Emergency Advisors can pinpoint your location and offer critical assistance until help arrives. How can I effectively prepare for a disaster? For more information about how to prepare for a crisis, check out our Crisis Preparedness page.How to pair your Bluetooth smartphone
Available Bluetooth®* in your vehicle, it allows you to make and receive calls and use many of your phone’s features through the vehicle’s infotainment system.* Here are the instructions for pairing your smartphone to a GM vehicle. Using the center display Using voice recognition Note: Be sure you have downloaded the latest software version for your phone.* If you are experiencing issues, try deleting and then reconnecting your phone to the vehicle. *Note: You can check if your vehicle is eligible for software updates, or see the progress of an update, by selecting Settings > System > Vehicle Software > Updates. Using the center display Turn on the vehicle and keep it in Park. From your smart device, go to the Settings menu and select Bluetooth. Ensure your Bluetooth is toggled On and discoverable to other devices. Touch the Phone icon on your vehicle’s center display. Look for an option on the screen to add or connect a new phone. It may say “Add Phone,” “Pair Device,” “Connect Phone” or “+.” Go to your phone’s Bluetooth settings, turn Bluetooth on and select your vehicle from the list of options. Confirm the code shown on the phone matches the code on the center display. Touch Pair on the center display. You may also have to accept the pairing on your device. If prompted, agree (or disagree) to allow the infotainment system to access your phone’s contacts and messages. Note: If you disagree, your contacts and messages will not be downloaded. In this case, you will be able to make calls after pairing by saying a phone number but will not be able to use a contact’s name to make a call. When the pairing is complete, the center display will show your phone as available for making and receiving calls. Using voice recognition Turn on the vehicle and keep it in Park. With a short press, select the Push-to-Talk button. After the tone, say “Pair Phone.” Follow the instructions. When the pairing is complete, the infotainment screen will show your phone as available for making and receiving calls. To pair another device, simply follow the above instructions again. Q&As My phone won't automatically connect to Bluetooth. Select the phone or vehicle you’d like to connect. In most vehicles, you can only have one active Bluetooth connection at a time when your vehicle is on. Check your phone’s and vehicle’s paired devices lists to see which phone is connected. The system defaults to the last paired device used in your vehicle. If that device isn’t active, it goes down the list of paired devices until it finds one that is active. My phone is paired but won't connect to Bluetooth. Check your phone’s and vehicle’s paired devices lists to ensure that the connection is active. If it is in one of these lists but is not active, simply select the phone or vehicle you’d like to connect. If you are still experiencing issues, you will need to delete and pair again by following the initial pairing instructions. My vehicle tries to connect to an old phone. Delete the phone that is no longer in use from your vehicle’s paired devices list. My phone randomly unpairs from my vehicle. When you pair a phone with a vehicle, it involves a process of exchanging security credentials to allow your vehicle to gain access to it. An encryption key is generated and if the key is lost by either your phone or the vehicle, they may need to be paired with each other again. Why can't I make a Bluetooth call? There are several factors that may affect your Bluetooth call performance. A problem may be caused by your phone’s or vehicle infotainment system’s software. Be sure you have the latest software version for your phone. If you’ve updated your phone and are still experiencing Bluetooth calling concerns, try deleting your phone’s pairing and then pairing it again. Bluetooth is dropping calls, disconnecting, or transferring back to my phone. If Bluetooth disconnects, the call in the vehicle may transfer back to the phone in the following situations: If your engine is off, your vehicle may time out of accessory mode to save the battery. If your wireless signal is not strong enough. If the problem continues when you’re no longer in accessory mode or when you have a strong signal, you may need to try deleting your phone from the paired devices list on your vehicle center display and then pairing it again.