Google built-in FAQ
General Questions What is Google built-in? Google built-in* adds personalization and conveniences in your vehicle's custom infotainment system. Integrated into your vehicle controls you can experience Google Assistant,* Google Maps and more on Google Play. Talk to Google Assistant to get access to hands-free features such as call or text friends, listen to music or change the temperature in your vehicle using just your voice. Google Maps gets you live traffic updates, identifies EV charging stations along your route and, if equipped, finds routes that identify Super Cruise ® * compatible roads. And with Google Play download some of your favorite music, podcasts, audiobooks and more. How do I know if my infotainment system comes with Google built-in? If your vehicle comes with Google built-in, you’ll see Google Assistant, Google Maps and Google Play icons on the center display. What do I need to use Google apps and services? For the best experience with the system: Already have a Google Account? Simply log in to enable a personalized experience, including Google Maps and Google Play app updates Many features, including Google Assistant, Google Maps and Google Play, require a paid service plan (see question below for details about which features require a service plan). To see which plan your vehicle comes with, log in to your Owner Center account and view my plans Some third-party apps (such as Spotify*) require a separate account and, in some cases, a paid subscription to access them in the vehicle Some features require you to pair your compatible phone Download and sign in your vehicle mobile app* on your compatible phone Do I need a Google account to use the features? Signing into the system with your Google Account will provide a more complete and personalized experience. Certain features, such as downloading apps on Google Play, can only be used if you are signed in to a Google Account. Note: You do not need a Gmail Account to create a Google Account. You can use a different email address. Do I have to pay for a service plan to use Google apps and services? Some features, including Google Assistant, Google Maps and apps on Google Play, require a service plan or trial. Once the initial connectivity period included with your vehicle purchase ends, you will be able to choose from several plan options to enable continued use of those features. If I don't want to pay for a service plan, which features will I be able to use? You will be able to enjoy audio features like AM/FM radio. On select vehicles, stream music from your paired device, use Android Auto ™* or Apple CarPlay ® * for seamless smartphone integration, access voice control via your connected phone's compatible voice assistant, customize vehicle settings, and utilize certain features of the in-vehicle trailering app (if equipped). On the 2022 GMC HUMMER EV Pickup specifically, you can use the in-vehicle off-road app and in-vehicle energy app without a service plan. Android Auto and Apple CarPlay available via projection on select vehicles. What is the Setup Wizard? The Setup Wizard is designed to walk you through the steps of setting up and personalizing the system anytime you create a new profile in the vehicle. It will prompt you to sign in to your GM Account (user profile) and Google Account, pair your phone via Bluetooth, ® * and more if you wish to do so. You can skip certain steps, but keep in mind, skipping setup steps may impact the user experience of the system. You will also be asked to accept or decline certain permissions, such as location services. You can read more about each of these requests before you accept or decline. Note: In some cases, declining may prevent the use of certain features. The Setup Wizard must be completed while the vehicle is in PARK. If you start driving the vehicle while the Setup Wizard is in use, it will close and then remind you to continue setup again next time you start the vehicle. Get additional help setting up the system from Google. What happens if I skip steps or exit the Setup Wizard? You can skip certain steps, but the next time you start the vehicle, use Google Maps or enter Google Play, you may be reminded to finish any skipped steps. Some features of the system will require you to accept or decline certain permissions to use them. How do I keep the apps I download on Google Play up-to-date and functioning properly? You can manually update your apps on Google Play or turn on auto-updates. To manually update the app, open the menu on Google Play and select “My apps,” then select “Update.” For automatic updates, go to “settings” on Google Play and select “auto-updates over any network.” Why do I have to sign in to my GM Account and my Google Account on the infotainment system? Your GM Account is different from your Google Account. Each account enables different functionalities within the vehicle. Your GM Account is the same account you use to access your other vehicle services, such as the myChevrolet, myGMC, myCadillac or myBuick mobile app and owner resources. Use the same email address you provided to your Dealer when you purchased your vehicle. You can use this to view your current service plans, control your notification preferences, schedule service appointments and even save charging stations for your EV. Your Google Account allows you to bring additional personalization into the vehicle that is tied to the Google apps and services you may use. For example, your saved home and work addresses will appear in Google Maps in the vehicle. You can also access your Google Calendar in the vehicle using Google Assistant. You must be signed into your Google Account to download apps on Google Play in the vehicle. After you sign in, the profile name in the vehicle will match your Google Account name. Note: Using a Google Account is optional and at the discretion of the user. When signing in with your Google Account, you will be asked to review the Google Terms and Privacy Statement an How many user profiles can I store in the vehicle? You can store up to seven user profiles in the vehicle, not including the guest profile. How do I switch user profiles? To switch profiles or access profile-related settings, tap the name in the upper-left corner of the screen. Can I change the name that's showing in the upper-left corner of the screen? Yes. You can tap on the name to get to your user profile. From there, you can edit the name that is displayed on the screen. If you’ve signed into your Google Account on the infotainment system, the name associated with your Google Account will automatically appear. What is System Reboot? Just like with a smartphone, this capability allows you to conveniently reboot your center display without shutting off your vehicle. To initiate a system reboot, put your vehicle in park and hold the end call button on your steering wheel for ~20secs. You may see a service screen pop up. You do not need to select any options on the service screen. Continue to hold the end call button until the center display turns off. Then let go of the end call button and the center display will boot up as normal. How long will the System Reboot process take? About 20 seconds to initiate the reboot. Voice Control How do I use Google Assistant in my vehicle? To get started with a voice command, you can do the following: With your voice: Simply say “Hey Google” inside of the vehicle The icon on screen: Tap the Google Assistant icon in the app tray or on the home screen Steering wheel button: Press and release the Push-To-Talk button on the steering wheel (a short press) Microphone in Google Maps: When using Google Maps, tap the microphone icon What kinds of commands can I use with Google Assistant in the vehicle? Depending on your vehicle’s equipment, here are some example voice commands: Phone calls/communication “Call Sally” “Call 1-888-555-5555” “Text Alex ‘on my way’” Media controls “Play radio” “Turn up the volume” “Play music” Vehicle controls “Set the temperature to 70 degrees” “Turn on the defroster” “Turn the fan speed to 3” Navigation “Navigate home” “Show me coffee shops open now” “Add a gas station on my route” Productivity “What’s on my agenda?” “Remind me to pick up dry cleaning at 6 p.m. tomorrow” “Add milk to my shopping list” Google Home “Lock my front door” “Close my garage door” “Turn on my outside lights” Why can't I use Google Assistant to send texts or make phone calls? You may need to enable Google Assistant notifications in your vehicle. To do this, tap the SETTINGS icon on the home screen of your infotainment system. Then, tap Settings > Apps and Permissions > Special App Access > Notification Access, and toggle Google Assistant on. After that, you may need to disconnect and then pair your phone back to the system. You can do this by going to Settings > Connections > Phones > Options (for the selected phone) > Disconnect > Options (for the selected phone) > Connect. If my phone is paired with the system, which voice assistant is used? If you are in an active Android Auto™ session, voice control will default to your phone’s voice assistant capabilities. The vehicle’s embedded voice control features are not available when you’re using Android Auto, meaning certain vehicle commands (like climate control) cannot be controlled by voice. Switching the radio screen away from the Android Auto session will enable the vehicle voice control features again. If you use the PUSH-TO-TALK button on your steering wheel, the length of the button press determines which voice assistant you are activating. If you press and release the button (short press), you will activate Google Assistant (or Alexa* if you’ve changed your default voice assistant in the vehicle). If you press and hold the button (long press), you will activate your paired phone’s voice assistant. Note: If you are actively using Android Auto, the short press will default to your phone’s voice assistant until you switch the radio screen away from the Android Auto session. The short press is still available when actively using Apple CarPlay. Android Auto and Apple CarPlay available via projection on select vehicles. Navigation How do I use Google Maps? To use Google Maps, you’ll need a paid service plan or trial. For the best experience, you should also sign in to your Google Account (the system will prompt you to do so when you open the MAPS app). Tap the MAPS icon on your screen to begin. If you’re in PARK: Tap the SEARCH bar in the upper-left corner of the screen to type in a location, address, point of Interest or destination category (e.g., restaurants, charging station) If you’re driving: Tap the MICROPHONE icon in the upper-right corner of the screen to enter and address by voice using Google Assistant Choose your destination from the list of options on the screen or change your search to find other locations After you select your destination, available routes will be displayed on the screen. If there are multiple options, choose the route you’d like to use to confirm. You can also tap Routing Options for additional choices Verify the location and route by tapping Start. Your route will begin For electric vehicles, additional mapping features are available: Plan your route based on your state of charge or preferred charging stations Search for charging stations along your route See the estimated charge state at arrival When your battery state of charge gets low, Maps will prompt you to add a stop at a charge station to your route How do I save my home or work addresses? When you’re signed in to your Google Account, your saved addresses will automatically appear as suggested destinations in the vehicle. If you’ve programmed home and work addresses into the Google Maps app on your compatible phone using the same Google Account you’re using in the vehicle, they will appear in the vehicle. You can also go into the Settings menu in Google Maps and tap “Edit home or work” to save new addresses. Can I use Google Assistant with Google Maps? Yes. You can ask Google Assistant to help you navigate home, find the nearest gas station or charging station, or ask about a store’s hours — all without taking your eyes off the road or hands off the wheel. Just say, “Hey Google” or press and release the Push-To-Talk button on the steering wheel. Can I find Super Cruise compatible roads via Google Maps? Google Maps gives you multiple options when selecting a route to your destination. If your vehicle is equipped with Super Cruise ® * hands-free driver assistance technology, you can opt for a route that provides the most compatibility with the hands-free driver assistance technology (the approximate travel time on Super Cruise-compatible roads is displayed). What is the Trailer Navigation on Google Maps? On select MY25 nameplates, when trailering you can enter trailer dimensions in the Trailer App so the Google Map route provided will automatically avoid low bridges, identify low bridge heights and identify routes with dangerous goods restrictions. In-Vehicle Apps What is Google Play? Google Play allows you to easily download some your favorite apps designed for the vehicle, just as you would on your phone. Conveniently listen to your favorite music, podcasts, audiobooks and more directly from your vehicle. See a list of available apps here. After you download them in the vehicle, you can use the apps for your enjoyment on your center display. What do I need in order to download and use the apps? To download and use the apps, you will need the following: A properly equipped vehicle A Google Account (you must sign in to your account on the infotainment system) A paid service plan or trial that includes in-vehicle data Some third-party apps may also require their own account or subscription (e.g., a Spotify subscription) If you don’t have a Google Account, you can create one by going to accounts.google.com on a mobile device or computer. What types of apps are available? A variety of apps are available on Google Play, including music, podcasts, news, sports, weather, audiobooks and more. Just like the app store on your compatible mobile device, the catalog of apps on Google Play in the vehicle may grow and change over time. As new apps are added to the store, your vehicle will automatically update the catalog (requires an active service plan). What are "system" apps? Some GM system apps (e.g., System Manager, Terms and Conditions, etc.) are required to enable the infotainment system’s functionality — like the factory operating system apps on your mobile devices. These apps run in the background and do not require interaction, rather they ensure they are always up to date with the latest functionality and system needs. For the best performance, you should not uninstall these apps. How do I download an app? Here’s how to download an app in the vehicle: First, with the vehicle in PARK, make sure you’re signed in to your Google Account on the infotainment system Tap the PLAY STORE icon on the infotainment screen The catalog of available apps will appear with different categories suggested Scroll through the catalog to browse apps or tap the SEARCH icon (a magnifying glass) in the upper-right corner of the screen to look for a specific app Tap an app to see a brief description, then tap INSTALL if you’d like to download it After the app finishes downloading, it will appear as an icon on your infotainment system’s home screen (you may have to swipe left or right to find it) Tap the app’s icon to begin using it How do I delete an app? To delete an app you’ve already downloaded, go to Google Play in the vehicle and find the app you want to remove. Then tap “Uninstall.” How will Google Play and downloaded apps be updated? For connected vehicles (with an active service plan or trial), the catalog of apps on Google Play and any apps downloaded to the vehicle will be automatically updated as needed via over-the-air updates if you opt into automatic updates.OnStar services help: Turn-by-Turn Navigation
What is Turn-by-Turn Navigation? OnStar Turn-by-Turn Navigation provides voice-guided driving directions to you in your vehicle over your speakers and uses Global Positioning System (GPS) technology to route you to your destination. Navigation is included for all Protect Plan Members traveling through our service areas. This covers approximately 98 percent of the U.S. population and approximately 80 percent of the population in Canada. How do I use Turn-by-Turn Navigation? To get directions, simply push the blue OnStar button and tell the Advisor where you want to go. Your Advisor will send detailed directions to the vehicle. These automated voice-guided directions take you to your destination with "turn tones," providing street names and distances to each turn along the way. The system even alerts you if you miss a turn and gives a revised route to the destination. You can also search destinations from your vehicle’s mobile app and send destinations to your navigation system. How do I adjust my route? You can easily modify your route with simple voice commands. Detailed instructions can be found on the Quick Reference Guide in your OnStar manual. Some popular commands: "Cancel route": Command to system to cancel receiving routes to a destination. "Route preview": Command to system to preview the route to destination. "Repeat": Command to system to repeat the last maneuver. What happens if I'm in an area where Turn-by-Turn Navigation is not available? Should you drive through an area where OnStar Turn-by-Turn Navigation is not available, push your blue OnStar button and an Advisor can provide live driving directions. What do I do if I don't know the address of where I'm going? Just push the blue OnStar button, and the OnStar Advisor would be happy to help guide you to your destination, with or without a specific address.Help: Become an OnStar Member or transfer an account
How can I become an OnStar Member? You can visit your GM Account to sign up or get help from an Advisor by pushing the blue OnStar button in your vehicle or calling 1.888.4ONSTAR (1.888.466.7827). You can enroll anytime, and if you are enrolled in a trial plan, your paid OnStar service plan will be added to the time remaining in that plan. Can I transfer my OnStar service plan? You may transfer your OnStar service plan if: You have an active, customer-paid OnStar service plan and account. The primary driver does not change. The new vehicle is equipped with OnStar hardware. If you still own the vehicle listed on your service plan, the plan cannot be switched to a different driver. Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in with an active OnStar trial. If you trade in your vehicle or return a leased vehicle, or if your vehicle is totaled, please call 1.888.4ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). We will update your account status or transfer your service. You'll also need the date the vehicle was sold, traded or totaled. If you’re not eligible to transfer your service plan, a refund, if applicable, will be given for the remaining service plan time you purchased. How can I cancel my OnStar service? If at any time you wish to cancel your OnStar service, push your blue button to speak with an Advisor or call 1.888.4ONSTAR (1.888.466.7827). You cannot cancel your service online. If you let your service plan expire or choose to cancel it, your OnStar system will be deactivated. All services — including Automatic Crash Response and Emergency Services — will be shut off. Your vehicle won’t be able to connect with us for help, even in a crash. What is my OnStar PIN? When you create your OnStar account, you will set an OnStar PIN to access certain features. If you forget your PIN or would like to change it, visit your GM Account or push your blue OnStar button or call 1.888.4ONSTAR (1.888.466.7827) to speak with an Advisor. How can I reach an OnStar Advisor? To speak with an Advisor day or night, 365 days a year, just push the blue OnStar button or call us toll-free at 1.888.4ONSTAR (1.888.466.7827). If you are deaf, hard of hearing or speech impaired, call our toll-free TTY number, 1.877.248.2080 for assistance.Help: OnStar Payments
What payment options are available for OnStar? As an OnStar Member, you can pay for your plan annually or monthly or save money by paying for a multiyear service plan. Can I set up monthly payment for OnStar? Yes. You can set up a monthly payment using a credit card (MasterCard, Visa, American Express, or Discover), debit card (with MasterCard or Visa logo) or PayPal account. Can I mail my payment? We cannot accept mail-in payments. Payments can be made online or simply by pressing your blue button to speak to an Advisor. How do I enroll in Auto Renewal? Sign up for OnStar Auto Renewal, and we’ll automatically bill the payment method you have on file each month, ensuring uninterrupted OnStar service. To enroll in Auto Renewal, you need to associate a credit card, debit card, PayPal account, or automatic debit to your account. You can modify or remove your payment method from your account at any time by calling 1.888.4ONSTAR (1.888.466.7827), pushing your blue OnStar button, or by visiting your GM Account. Can PayPal be used to pay for all OnStar services? OnStar plans and plan add-ons can be purchased using PayPal, with the exception of OnStar/AT&T data. At this time, data plans can only be purchased with bank-issued credit/debit cards. If you choose to make a payment through PayPal, you will be redirected to a secure PayPal page and then back to OnStar to confirm the order. Can I set up PayPal as an OnStar payment through an advisor? No. PayPal billing information can only be added to an OnStar account online. How do I sign up to use PayPal for OnStar? Log in to your GM Account and update your payment method to PayPal. How do I manage and update my PayPal account? Visit paypal.com to manage your PayPal account. How can I get a refund? Members who are eligible for a refund and request service cancellation will receive a prorated refund for charges made within the previous 30 days. If you no longer have possession of the vehicle with your active OnStar service plan, please call 1.888.4ONSTAR (1.888.466.7827). Canceling service cannot be done online. For more, see OnStar Terms & Conditions.Super Cruise FAQ
What is Super Cruise? Super Cruise makes driving on compatible roads more relaxing and convenient by allowing for hands-free driving. It uses cameras, sensors, GPS data and LiDAR-scanned map data, and steers to maintain the vehicle’s position in a lane. It works on top of Adaptive Cruise Control,* which can accelerate and brake to maintain a driver-selected following gap from the vehicle ahead. On select vehicles, Super Cruise can also make lane changes: In vehicles equipped with Turn Signal Activated Lane Change, the vehicle executes the lane change once the driver activates the turn signal, while in vehicles with Automatic Lane Change, Super Cruise can execute lane changes automatically when enabled in the vehicle Settings menu. Where can I use Super Cruise? Super Cruise can only be engaged on compatible roads where lanes are separated from opposing traffic — think a divided, limited-access highway, not a suburban street. There are currently more than 585,000* miles of Super Cruise–enabled roads in the U.S. and Canada. These roads have been specially mapped by LiDAR to provide Super Cruise the data needed for hands-free driving. Explore the map of Super Cruise–enabled roads to find ones on the way to your next destination. Which vehicles offer Super Cruise? Currently Super Cruise is available on the following vehicles, when appropriately equipped: GMC 2024-2025 Sierra EV 2024-2025 Acadia 2023-2025 Yukon and Yukon XL 2024-2025 HUMMER EV SUV 2022-2025 HUMMER EV Pickup 2022-2025 Sierra 1500 Chevrolet 2024-2025 Silverado EV 2024-2025 Traverse 2024-2025 Equinox EV 2024-2025 Blazer EV 2023-2025 Suburban 2023-2025 Tahoe 2022-2025 Silverado 1500 2022-2023 Bolt EUV Cadillac 2025 ESCALADE IQ 2025 OPTIQ 2023-2025 LYRIQ 2021-2025 ESCALADE 2022-2025 XT6 2021-2025 CT4 2021-2025 CT5 2018-2020 CT6 2026 VISTIQ 2026 LYRIQ-V 2026 CELESTIQ Buick 2025 Enclave How does Super Cruise work? Super Cruise uses cameras, sensors, GPS information and high-definition LiDAR map data to steer and maintain the vehicle’s position in the current lane. However, you still need to pay attention and keep your eyes on the road while using Super Cruise. Is it a self-driving car? No. Super Cruise is designed to maintain the current lane, but you should always pay attention in case you need to take control to avoid emergency situations, exit the highway, make a turn, stop for a traffic control device or perform any other driving maneuver. Super Cruise is only available on compatible roads. Do I still need to pay attention? Yes! You should always be ready to take control of the steering or brakes while using Super Cruise. To ensure you’re staying focused on the road, a Driver Attention Camera located atop the steering column determines where your gaze is directed. If the system detects you may not be paying enough attention, the steering wheel light bar flashes green. If you continue to remain inattentive, or if you need to take control of the vehicle immediately, the bar will flash red. In the case of an unresponsive driver, after the first two levels of alerts, a voice prompt will be heard and the vehicle will slow to a complete stop with its hazard lights activated, and the vehicle will contact OnStar Emergency Services* so an OnStar Emergency-Certified Advisor* can communicate with the driver. How do I activate Super Cruise? Activating Super Cruise is simple and convenient. When you’re on a compatible road, turn on your vehicle’s Adaptive Cruise Control and set a speed. Then look for the white Super Cruise steering wheel symbol in the driver information center. When it appears, Super Cruise is available. Simply push the Super Cruise button on your steering wheel (it looks like a steering wheel) to enable. The light bar at the top of your steering wheel turns green when Super Cruise is active. When it is safe to do so, and in compliance with any local laws, you may now take your hands off the steering wheel — while keeping your eyes on the road. Of course, as every vehicle is different, you should consult your vehicle owner manual for detailed instructions, or ask your authorized Dealer for more information. What is Automatic Lane Change? When enabled, and under certain conditions, Automatic Lane Change can steer the vehicle to perform a single lane change. For example, the system can pass a slower vehicle in its lane, change lanes if the current lane is ending or change lanes to provide space for vehicles merging from an ending lane. A message appears on the driver information center to offer more information on the status of the maneuver. How can I take over steering control when Super Cruise is engaged? If you’d like to take control of the vehicle after Super Cruise has been activated, place your hands firmly on the steering wheel. The Super Cruise system will detect that you have taken over control, and the steering wheel light bar will change from green to blue. When the light bar is blue, Super Cruise will stop steering and you must steer the vehicle. To reactivate Super Cruise, center the vehicle in the lane and wait for the light bar to turn green. If you would like to take over steering and deactivate Super Cruise, you can do so by firmly placing your hands on the wheel and pressing the Super Cruise button, depressing the brake pedal or, on electric vehicles so equipped, activating the Regen On Demand paddle. Super Cruise disengaged and I don’t know why. How can I learn more? If Super Cruise disengages while you’re using it, simply push the Super Cruise button within 10 seconds of disengagement for more information. A message will appear in the driver information center with an explanation, such as, “No Road Information,” “Driving in Exit Lane” or “Looking Away from Road for Too Long.” You can find descriptions of these messages in your vehicle Owner’s Manual. Why do I need a paid plan to use Super Cruise? Super Cruise uses a data connection for real-time, precise positioning of the vehicle, as well as to download regular map updates. That helps ensure your vehicle has the most up-to-date, accurate maps available for hands-free driving. An active, eligible Super Cruise plan is required to maintain that data connection. Is Super Cruise free? Every new Super Cruise–equipped vehicle comes with three years of access to the data connectivity required for Super Cruise functionality. At the end of the vehicle’s trial period, you’ll need to purchase a Super Cruise plan in order to keep using Super Cruise. My trial is ending. How do I keep using Super Cruise? Because Super Cruise needs an active data connection, you need to sign up for the Super Cruise plan to keep enjoying the future of driving after your three-year trial period ends. How do I sign up for a Super Cruise plan? The simplest way to sign up for a Super Cruise plan is to push the blue OnStar button inside your Super Cruise–equipped vehicle and speak to an Advisor. They’ll be able to assist you through the sign-up process. You can also log in to your GM account, or call us at 1.888.4ONSTAR (1.888.466.7827). How does Google Built-in enhance Super Cruise? When you input a destination in select vehicles, Google Maps will display how many minutes of your drive are on Super Cruise-compatible roads and choose the optimal route for you. When traveling on a Super Cruise-compatible highway using Google Maps, the driver assistance tech will ensure you are in the correct lane to navigate to your routed exit and notify you when you need to take the wheel as you exit. What are the MotorTrend Awards? MotorTrend is home to the most widely recognized acknowledgements of automotive excellence. The MotorTrend team issues annual awards to highlight their recommendations and top choices within the automotive space. What is the Best Tech award? MotorTrend editors nominated tech that stood out among more than 400 new cars, trucks and SUVs in the past year. MotorTrend believes the best technology delivers real-world benefits, is easy-to-use and is attainable for the average American. What was the evaluation criteria for winning the MotorTrend Best Hands-Free Driving Tech award? Entries were evaluated on five criteria: Innovation, User Experience, Usefulness, Value, and Safety/Privacy Why did Super Cruise win the MotorTrend Best Hands-Free Driving Tech award? Recognized for its innovation, safety and intuitiveness, Super Cruise was the clear leader when it comes to driver assistance technology that’s transforming the way we move.How to set up Family Sharing
Family Sharing allows you to share access to OnStar® Services* for your GM vehicle(s) with your Family Members, without the need to share your sign-in information or security PIN on your account. To get started, you can invite up to 8 additional Family Members to your vehicle(s). Learn more about what Family Members can do. Start inviting Family Members You can invite Family Members to your Family Group through My Account or by using the myChevrolet, myBuick, myGMC, or myCadillac mobile app.* To invite Family Members through My Account: Go to Chevrolet: http://www.chevrolet.com Buick: http://www.buick.com GMC: http://www.gmc.com Cadillac: http://www.cadillac.com Select the account icon. Sign in to My Account. Select the Family Sharing tile from the home screen. Select the Invite Family Member button. You’ll be taken to an information page that explains what a Family Member can do once the account is shared. Select Next. Enter your Family Member’s contact information. Select Next. Note: If the Family Member already has their own GM credentials, be sure to use the same email address they use to sign in to My Account. Select the vehicle(s) you want to assign to your Family Member. Select Next. Confirm the information. If it looks good, select Send email invite. 10. The system will send the invite. You will receive an email when they accept. To invite Family Members through the myChevrolet, myBuick, myGMC or myCadillac app: Sign in to the mobile app. Select the account icon. Select Manage Account. You will then be directed to the My Account experience on your mobile browser. From there, you can follow the steps above to invite new family members. Accepting an invitation After you send the invitation, the Family Member will receive an email explaining how the Family Group works. They have 7 days to accept the invitation before it expires. Here’s how they can accept the invitation: If the Family Member does not have an existing mobile app/My Account sign in: They’ll be prompted to download the mobile app to their phone or visit their My Account page to sign up. They must create a sign in using the same email address where they received the invitation. If the Family Member already has a mobile app/My Account sign in: You (the Family Owner) will want to be sure to send the invite to the email associated with their existing account sign in. This allows your Family Member to sign in to their mobile app or My Account to access their vehicles and vehicles shared with them. Once they sign in, the Family Member will be asked to review and accept the OnStar User Terms for Connected Vehicle Services and Privacy Statement. Select Accept invite to join, or No thanks to dismiss the invite. The Family Member may also be asked to complete their profile setup, if it's not already complete. After accepting, the shared vehicle will go in their Garage view in the mobile app. If the Family Member hasn’t accepted the invitation in 5 days, they’ll receive a reminder to take action before it expires. If they don’t take action, they’ll receive another email that the invitation has expired. If the Family Member loses the invitation or it expires, you (the Family Owner) can resend it and they can wait for the new invitation to arrive in their email. Managing your Family Group As the Family Owner, you’ll have full control over the Family Group and Members. From Family Sharing in your Account, you can do any of the following: Edit your Family Name Invite additional Family Members to the Family Group (add up to 8 people) Share additional vehicles with Family Members (they must accept the share) View or modify which vehicles each Family Member can access Remove a Family Member from the Family Group, which removes them from having access to the shared vehicle(s) How Family Members can participate While the Family Owner maintains control over the Family Group, a Family Member can interact in the following ways: Access the available shared services for the vehicle, such as remote commands (learn more about what Family Members can do) When a new vehicle is shared by the Family Owner, the Family Member will be notified via email with a link that will lead them to their Family Group While viewing the Family Group, the details of the shared vehicles will appear on the left side of the screen If desired, the Family Member can remove a vehicle that has been shared by the Family Owner, while still remaining in the Family GroupResolve Problems with Your In-Vehicle Wi-Fi® Hotspot
Your vehicle’s available in-vehicle Wi-Fi® Hotspot®* can keep you connected on the go. An active OnStar® vehicle data plan is required to connect. This article will help you troubleshoot common connectivity and data plan issues. Symptoms / troubleshooting steps When the In-Vehicle Wi-Fi® Hotspot Is Not Connecting When the In-Vehicle Wi-Fi® Hotspot Is Disabled When the In-Vehicle Wi-Fi® Hotspot Performance Is Slow When Your In-Vehicle Wi-Fi® Hotspot Login Credentials Are Not Accepted When the In-Vehicle Wi-Fi® Hotspot Is Not Connecting If your connection is lost or disabled, or if you’re connected to Wi-Fi® but do not have internet access, you can verify that your OnStar vehicle data plan is active by following the steps below: Via Advisor: Press the blue OnStar button in your vehicle. Speak with an Advisor regarding your OnStar vehicle data plan status. Via Mobile App: Navigate to the Home screen. Press the Controls tab. From there, select Wi-Fi® to check your plan status. Via Web: Log in to your GM account. Press the Profile icon. From there, go to Account Overview. Select your vehicle. Scroll down and select Vehicle Settings. Within Vehicle Settings, select Wi-Fi® Hotspot.* *Note: If you do not have an active OnStar vehicle data plan, you will not be able to use your vehicle’s Wi-Fi® Hotspot, even if you have a connection. If you’re still having issues, you can follow the steps below. 1. Verify Wi-Fi® Settings (Available for select 2017 and newer model year vehicles): From your center display, press the Settings menu icon. From the Settings menu, select Wi-Fi® Settings. From there, ensure your Wi-Fi® Hotspot is enabled. Ensure your SSID and password are entered correctly. 2. Restart Your Devices Turn your vehicle off. Turn your phone or tablet off. Wait 10 seconds. Turn your phone or tablet on. Restart your vehicle. Turn off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify if the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 3. Forget and Reconnect to the Wi-Fi® Hotspot: Go to your phone’s Wi-Fi® settings. Tap your vehicle’s Wi-Fi® Hotspot name. Tap Forget Network OR you can remove/reconnect by selecting the hotspot again and entering the correct password. Note: You can find the hotspot name (SSID) and password on the vehicle’s center display by going to Settings > Wi-Fi® Hotspot. 4. Perform a Radio Reset: Put your vehicle in PARK. Press and hold the End Call button on your steering wheel for 10 seconds. Your vehicle infotainment system will then reboot. From there, try reconnecting to your vehicle’s Wi-Fi® Hotspot. 5. Contact an Advisor If the above steps did not resolve your issue, press the blue OnStar button in your vehicle to speak with an Advisor. When the In-Vehicle Wi-Fi® Hotspot Data Sharing Is Disabled If your vehicle’s Wi-Fi® Hotspot is not sharing data, you can activate it through your vehicle’s Settings menu. Here is how to do it: Press the Settings menu icon on your center display. Under the Settings menu, navigate to the Wi-Fi® Settings option. From there, toggle “Share Vehicle Data” on. If prompted, press Continue to save settings. When the In-Vehicle Wi-Fi® Hotspot Performance Is Slow If your Wi-Fi® Hotspot is connected to the internet, but performing slow, you can follow the steps below to troubleshoot the issue. 1. Check your OnStar Vehicle Data Plan Status: Press your blue OnStar button to speak with an Advisor to check the status of your OnStar plan. 2. Check Signal Strength: Your vehicle must be in an area with good cellular coverage. Avoid underground garages, tunnels, or remote areas. 3. Test Internet Speed: Open your web browser and go to speedtest.net. This website will measure your current Wi-Fi® speed. Typical speeds vary based on your location, signal conditions, and number of devices connected to the Wi-Fi.® 4. Reduce the Number of Connected Devices: If there are several devices connected at once to the hotspot, there may be slower connection times. Disconnect any unused phones, tablets, or laptops. 5. Restart Your Devices: Turn your vehicle off. Turn off your phone or tablet. Wait 10 seconds. Turn your device back on. Turn Off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify that the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 6. Turn Off Background Apps: On your phone or tablet, close any apps running in the background that you’re not using to help improve internet speed. 7. Perform a Radio Reset Put your vehicle in PARK. Press and hold the End Call button on your steering wheel for 10 seconds. Your vehicle’s infotainment system will then reboot. From there, try reconnecting to your vehicle’s Wi-Fi® Hotspot. When Your In-Vehicle Wi-Fi® Hotspot Login Credentials Are Not Accepted If you’re attempting to enter your login credentials for your vehicle’s Wi-Fi® Hotspot and you’re getting messages like “Incorrect Password” or “Unable to Join Network,” follow these steps: 1. Double-check the Wi-Fi® Hotspot Name and Password: You can find the hotspot name (SSID) and password on your vehicle’s center display by going to the Settings menu and selecting Wi-Fi® Hotspot. Make sure you’re entering the exact password, including upper/lowercase letters, numbers, and special characters, and not including extra spaces before or after. 2. Forget the Network and Reconnect: Go to your phone’s Wi-Fi® settings. Tap your vehicle’s hotspot name. Tap Forget Network or remove/reconnect using the correct password shown on the center display. 3. Restart the Device and Vehicle: Turn off your vehicle. Turn off your phone or tablet. Wait 10 seconds. Turn your device back on. Turn off the engine. Open and close the driver’s door. Wait for the OnStar LED to go out. Restart your vehicle. Let your vehicle run for 15-20 seconds. Verify that the Wi-Fi® Hotspot is still showing as enabled in the infotainment system. Test the Wi-Fi® Hotspot signal again. 4. Try Connecting with a Different Device: If the hotspot name and password are correct but your device still won’t connect, try using a different phone, tablet, or laptop. If the second device connects successfully, the issue may be with the device’s settings. You may need to contact the device manufacturer or your wireless carrier or visit the place of purchase for further support. If no devices can connect, the issue may be with the vehicle’s hotspot settings. Please call an Advisor for assistance. Q&As How can I check if my OnStar vehicle data plan is active? If your Wi-Fi® Hotspot is not connecting, it is possible your OnStar vehicle data plan is inactive. To ensure it is active, press your blue OnStar button to talk to an Advisor. They may send a signal to your vehicle to refresh connectivity. How can I renew my OnStar vehicle data plan? To renew your OnStar vehicle data plan, you can contact an OnStar Advisor by pressing your blue OnStar button. Or, you can check your data plan status and renew an existing plan through your vehicle’s app on the center display or through your vehicle’s mobile app.*How to pair your Bluetooth smartphone
Available Bluetooth®* in your vehicle, it allows you to make and receive calls and use many of your phone’s features through the vehicle’s infotainment system.* Here are the instructions for pairing your smartphone to a GM vehicle. Using the center display Using voice recognition Note: Be sure you have downloaded the latest software version for your phone.* If you are experiencing issues, try deleting and then reconnecting your phone to the vehicle. *Note: You can check if your vehicle is eligible for software updates, or see the progress of an update, by selecting Settings > System > Vehicle Software > Updates. Using the center display Turn on the vehicle and keep it in Park. From your smart device, go to the Settings menu and select Bluetooth. Ensure your Bluetooth is toggled On and discoverable to other devices. Touch the Phone icon on your vehicle’s center display. Look for an option on the screen to add or connect a new phone. It may say “Add Phone,” “Pair Device,” “Connect Phone” or “+.” Go to your phone’s Bluetooth settings, turn Bluetooth on and select your vehicle from the list of options. Confirm the code shown on the phone matches the code on the center display. Touch Pair on the center display. You may also have to accept the pairing on your device. If prompted, agree (or disagree) to allow the infotainment system to access your phone’s contacts and messages. Note: If you disagree, your contacts and messages will not be downloaded. In this case, you will be able to make calls after pairing by saying a phone number but will not be able to use a contact’s name to make a call. When the pairing is complete, the center display will show your phone as available for making and receiving calls. Using voice recognition Turn on the vehicle and keep it in Park. With a short press, select the Push-to-Talk button. After the tone, say “Pair Phone.” Follow the instructions. When the pairing is complete, the infotainment screen will show your phone as available for making and receiving calls. To pair another device, simply follow the above instructions again. Q&As My phone won't automatically connect to Bluetooth. Select the phone or vehicle you’d like to connect. In most vehicles, you can only have one active Bluetooth connection at a time when your vehicle is on. Check your phone’s and vehicle’s paired devices lists to see which phone is connected. The system defaults to the last paired device used in your vehicle. If that device isn’t active, it goes down the list of paired devices until it finds one that is active. My phone is paired but won't connect to Bluetooth. Check your phone’s and vehicle’s paired devices lists to ensure that the connection is active. If it is in one of these lists but is not active, simply select the phone or vehicle you’d like to connect. If you are still experiencing issues, you will need to delete and pair again by following the initial pairing instructions. My vehicle tries to connect to an old phone. Delete the phone that is no longer in use from your vehicle’s paired devices list. My phone randomly unpairs from my vehicle. When you pair a phone with a vehicle, it involves a process of exchanging security credentials to allow your vehicle to gain access to it. An encryption key is generated and if the key is lost by either your phone or the vehicle, they may need to be paired with each other again. Why can't I make a Bluetooth call? There are several factors that may affect your Bluetooth call performance. A problem may be caused by your phone’s or vehicle infotainment system’s software. Be sure you have the latest software version for your phone. If you’ve updated your phone and are still experiencing Bluetooth calling concerns, try deleting your phone’s pairing and then pairing it again. Bluetooth is dropping calls, disconnecting, or transferring back to my phone. If Bluetooth disconnects, the call in the vehicle may transfer back to the phone in the following situations: If your engine is off, your vehicle may time out of accessory mode to save the battery. If your wireless signal is not strong enough. If the problem continues when you’re no longer in accessory mode or when you have a strong signal, you may need to try deleting your phone from the paired devices list on your vehicle center display and then pairing it again.How to stay connected using your in-vehicle Wi-Fi® Hotspot
The in-vehicle Wi-Fi® Hotspot* helps you stay connected while you’re on the road. After it’s set up, you can use data to stream apps and connect up to 7 devices (depending on your vehicle) to the hotspot. You’ll need an active OnStar® vehicle data plan to use it. To purchase an OnStar vehicle data plan, press your blue OnStar button to speak to an Advisor or use your vehicle’s mobile app.* How to set up your hotspot You can set up your hotspot in three ways: Via Mobile App Open the app and tap Controls. Scroll down and tap Wi-Fi®. Here, you can: Update your Wi-Fi® name and password. Turn the hotspot on or off. Via Web Click your initials in the upper-right corner. Choose Account Overview. Select your vehicle. Scroll down to Vehicle Settings (under Owner Resources). Click Edit in the Wi-Fi® Hotspot section. Via Center Display (Available for select 2017 and newer model year vehicles) Tap the Wi-Fi® Hotspot icon on your center display. You can personalize your hotspot name, which is also known as the Service Set Identifier (SSID). You can set a new password. You can also turn the hotspot on or off. How to connect devices to the hotspot Here’s how to connect a device to the hotspot: Make sure your vehicle is on or in accessory mode. Find the Wi-Fi® settings on your device. Choose your vehicle’s hotspot name. If you don’t know your hotspot’s name, try one of these: For select 2017 later model year vehicles up, check your vehicle's Settings menu for the Wi-Fi® name. For 2016 and earlier model year vehicles, press the Phone button on your OnStar controls and say “Wi-Fi® Settings” after the prompt. Or, simply push the blue OnStar button and ask for help. Enter your hotspot password. Your device should now be connected to the vehicle’s hotspot. Q&A Do I have to be inside the vehicle to use the hotspot? No. You can connect devices from within 50 ft. outside the vehicle. However, the vehicle must be on or in accessory mode to use the hotspot. What kinds of devices can I connect to the hotspot? You can connect up to 7 compatible devices, including phones, laptops and tablets. How do I buy data for my vehicle's hotspot? To buy data for your vehicle’s hotspot, push your blue OnStar button to talk to an Advisor. You can also shop for plans by visiting your GM account online or through your vehicle’s mobile app. How can I reset my SSID and password? Tap the Wi-Fi® Hotspot icon on your center display to open the Settings menu. From there, you can change your Wi-Fi® settings, including updating your SSID or password. You can also use your vehicle’s mobile app or press the blue OnStar button in your vehicle and talk to an Advisor. Why isn't my data plan active? If you recently purchased an OnStar Data Plan and it is not active, your plan may be pending. Contact an OnStar Advisor by pressing your blue OnStar button to get instructions on how to activate it.Built-in Wi-Fi® Hotspot FAQ
What is the available Wi-Fi Hotspot? The built-in Wi-Fi ® Hotspot* (vehicle must be on or in the accessory position for Wi-Fi to function) turns your vehicle into a reliable mobile hub, with great signal quality and bandwidth. It provides a better in-vehicle experience than your smartphone and is powered by your vehicle, so you’re not reliant on a mobile device battery. How do I connect to the Wi-Fi Hotspot? Start a Wi-Fi network search on your device and select your vehicle hotspot when listed. Enter the password when prompted. What is an “SSID” or “passphrase?” The SSID is the name of the Wi-Fi Hotspot for the vehicle, and the passphrase is the password associated with the hotspot. The SSID will be used to identify which Wi-Fi Hotspot you connect to, and the passphrase will be entered to complete the connection. How do I get my Wi-Fi Hotspot username and passphrase? To get your hotspot name (SSID) and password, push the Voice Command button and say “Wi-Fi settings.” Can I change the SSID and password for my Wi-Fi Hotspot? You can change the name of your hotspot and password in the Wi-Fi Hotspot menu listing of your vehicle mobile app.* You can also visit your GM account. Do I need a data plan to use the vehicle’s available WiFi Hotspot? Yes, an OnStar Plan is required to power the vehicle’s Wi-Fi Hotspot. What is the Data Trial? Members who purchase an eligible Wi-Fi equipped Chevrolet, ® Buick ® or GMC ® vehicle can receive up to 3 months on us of unlimited data for the available in-vehicle Wi-Fi Hotspot. How can I find out how much data I have remaining? You can check how much data you have remaining with your myChevrolet, ® myBuick, ® myGMC ® or myCadillac ® Mobile App* or by visiting your GM account. Additionally, you can push the blue OnStar button and ask an Advisor. Why do I need a vehicle data plan for the available Wi-Fi Hotspot if I have a personal hotspot available on my smartphone? The built-in Wi-Fi Hotspot provides a better in-vehicle experience than your smartphone. Our stronger signal means you have a fast and reliable connection. It is powered by your vehicle, so you’re not reliant on a mobile device battery, and you can access your hotspot up to 50 feet (vehicle must be on or in the accessory position for Wi-Fi to function) from your vehicle. The built-in Wi-Fi Hotspot is easy to use because it’s automatically on after initial setup and ready to connect to your mobile devices. What OnStar® plans offer Unlimited Data? OnStar One Super Cruise*, OnStar One* and Connect Plus* offer unlimited data. Visit the pricing page for more information. Does my vehicle need to be running for the available Wi-Fi Hotspot to work? The vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active. How many devices can be connected to the available Wi-Fi Hotspot? Up to seven devices can be connected simultaneously to the Wi-Fi Hotspot. What is the range for the available in-vehicle Wi-Fi Hotspot? Connect your mobile devices to your Wi-Fi Hotspot and get a reliable connection up to 50 feet from your vehicle. Why does my available Wi-Fi Hotspot internet connection sometimes run slow or show that no internet connection is available? The coverage for the built-in Wi-Fi Hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi Hotspot will not work. In a 3Gcoverage area, streaming data or video to your devices may result in the degradation of your service. View the coverage map. Also, the vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.