How to set up Family Sharing
Family Sharing allows you to share access to OnStar® Services* for your GM vehicle(s) with your Family Members, without the need to share your sign-in information or security PIN on your account. To get started, you can invite up to 8 additional Family Members to your vehicle(s). Learn more about what Family Members can do. Start inviting Family Members You can invite Family Members to your Family Group through My Account or by using the myChevrolet, myBuick, myGMC, or myCadillac mobile app.* To invite Family Members through My Account: Go to Chevrolet: http://www.chevrolet.com Buick: http://www.buick.com GMC: http://www.gmc.com Cadillac: http://www.cadillac.com Select the account icon. Sign in to My Account. Select the Family Sharing tile from the home screen. Select the Invite Family Member button. You’ll be taken to an information page that explains what a Family Member can do once the account is shared. Select Next. Enter your Family Member’s contact information. Select Next. Note: If the Family Member already has their own GM credentials, be sure to use the same email address they use to sign in to My Account. Select the vehicle(s) you want to assign to your Family Member. Select Next. Confirm the information. If it looks good, select Send email invite. 10. The system will send the invite. You will receive an email when they accept. To invite Family Members through the myChevrolet, myBuick, myGMC or myCadillac app: Sign in to the mobile app. Select the account icon. Select Manage Account. You will then be directed to the My Account experience on your mobile browser. From there, you can follow the steps above to invite new family members. Accepting an invitation After you send the invitation, the Family Member will receive an email explaining how the Family Group works. They have 7 days to accept the invitation before it expires. Here’s how they can accept the invitation: If the Family Member does not have an existing mobile app/My Account sign in: They’ll be prompted to download the mobile app to their phone or visit their My Account page to sign up. They must create a sign in using the same email address where they received the invitation. If the Family Member already has a mobile app/My Account sign in: You (the Family Owner) will want to be sure to send the invite to the email associated with their existing account sign in. This allows your Family Member to sign in to their mobile app or My Account to access their vehicles and vehicles shared with them. Once they sign in, the Family Member will be asked to review and accept the OnStar User Terms for Connected Vehicle Services and Privacy Statement. Select Accept invite to join, or No thanks to dismiss the invite. The Family Member may also be asked to complete their profile setup, if it's not already complete. After accepting, the shared vehicle will go in their Garage view in the mobile app. If the Family Member hasn’t accepted the invitation in 5 days, they’ll receive a reminder to take action before it expires. If they don’t take action, they’ll receive another email that the invitation has expired. If the Family Member loses the invitation or it expires, you (the Family Owner) can resend it and they can wait for the new invitation to arrive in their email. Managing your Family Group As the Family Owner, you’ll have full control over the Family Group and Members. From Family Sharing in your Account, you can do any of the following: Edit your Family Name Invite additional Family Members to the Family Group (add up to 8 people) Share additional vehicles with Family Members (they must accept the share) View or modify which vehicles each Family Member can access Remove a Family Member from the Family Group, which removes them from having access to the shared vehicle(s) How Family Members can participate While the Family Owner maintains control over the Family Group, a Family Member can interact in the following ways: Access the available shared services for the vehicle, such as remote commands (learn more about what Family Members can do) When a new vehicle is shared by the Family Owner, the Family Member will be notified via email with a link that will lead them to their Family Group While viewing the Family Group, the details of the shared vehicles will appear on the left side of the screen If desired, the Family Member can remove a vehicle that has been shared by the Family Owner, while still remaining in the Family GroupHelp: Vehicle Mobile App
How do I set up my vehicle mobile app? Follow these important steps to properly activate your vehicle mobile app. iPhone requires iOS 13.0 or later. Android smartphones require OS 4.0.3 or later. Make sure your vehicle and mobile device are compatible with the app. Download the app from the App Store ® or Google Play. ® Have your username and password handy. Launch the app and enter your GM account username and password. Sign up here. Agree to the OnStar Terms and Conditions to continue into your vehicle’s app. You’ll only need to do this on your initial login. Keep your OnStar PIN handy. You’ll need it to access features within your app. Forgot your PIN? Manage your PIN or push your blue OnStar button to speak to an Advisor. Which vehicles can I use my vehicle mobile app with? Your vehicle mobile app is compatible with select 2011 and newer model year Buick, Cadillac, Chevrolet and GMC vehicles. At this time, there are no plans to extend the app to additional 2010 or earlier model year vehicles. Do I need a subscription to access these features? Some services require a paid service plan. For more information about what services are included in which plan, please check the Pricing page. Can I access my account from the app? Yes, you can view your account information, check your plan details, and speak with an Advisor directly from the app. Can I use Turn-by-Turn Navigation with my vehicle mobile app? Yes. You must have an active service plan, your vehicle mobile app and an eligible vehicle to use the location search and send functionality. Can I send a destination to my vehicle from the app? Yes. Select a location from your contact list, or search for a point of interest. You can then send the directions to your selected location directly to your vehicle's OnStar Turn-by-Turn Navigation system. What other features do I have in my vehicle mobile app? You can remotely start and locate your vehicle, view vehicle health and status, lock/unlock your doors, and sound the horn. Learn more here. I drive an electric vehicle. Do I have any special features in the app? Yes. In addition to the standard capabilities of your vehicle mobile app, drivers will be able to easily manage the capabilities of their electric vehicle including electric vehicle route planning and locating charging stations. This also includes: Remote commands: Your vehicle mobile app will allow you to control a number of key vehicle functions and OnStar features from your mobile device. Drivers will be able to manage vehicle charging, read the state of battery charge, and review vehicle history data such as odometer readings, miles per gallon and miles driven in EV mode. In addition, you can perform traditional OnStar and key fob functionality such as door lock/unlock, horn and lights. Charge command status: You will receive a message on the application when a command has been successfully sent to the vehicle. If in view of the vehicle, the dash LED will be solid when charging, flash when the charge is on delay, and blink quickly if the battery is full and the vehicle is still plugged in. Public Charging: Use your vehicle mobile app to find, start and pay for charging at public charging stations. GM EVs have access to a growing network of public charging stations that now include Tesla Superchargers (GM-approved NACS DC adapter required). Activate public charging within the vehicle mobile app and order a NACS DC adapter to enjoy expanded access to fast charging throughout the US and Canada.