Help: Become an OnStar Member or transfer an account
How can I become an OnStar Member? You can visit your GM Account to sign up or get help from an Advisor by pushing the blue OnStar button in your vehicle or calling 1.888.4ONSTAR (1.888.466.7827). You can enroll anytime, and if you are enrolled in a trial plan, your paid OnStar service plan will be added to the time remaining in that plan. Can I transfer my OnStar service plan? You may transfer your OnStar service plan if: You have an active, customer-paid OnStar service plan and account. The primary driver does not change. The new vehicle is equipped with OnStar hardware. If you still own the vehicle listed on your service plan, the plan cannot be switched to a different driver. Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in with an active OnStar trial. If you trade in your vehicle or return a leased vehicle, or if your vehicle is totaled, please call 1.888.4ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). We will update your account status or transfer your service. You'll also need the date the vehicle was sold, traded or totaled. If you’re not eligible to transfer your service plan, a refund, if applicable, will be given for the remaining service plan time you purchased. How can I cancel my OnStar service? If at any time you wish to cancel your OnStar service, push your blue button to speak with an Advisor or call 1.888.4ONSTAR (1.888.466.7827). You cannot cancel your service online. If you let your service plan expire or choose to cancel it, your OnStar system will be deactivated. All services — including Automatic Crash Response and Emergency Services — will be shut off. Your vehicle won’t be able to connect with us for help, even in a crash. What is my OnStar PIN? When you create your OnStar account, you will set an OnStar PIN to access certain features. If you forget your PIN or would like to change it, visit your GM Account or push your blue OnStar button or call 1.888.4ONSTAR (1.888.466.7827) to speak with an Advisor. How can I reach an OnStar Advisor? To speak with an Advisor day or night, 365 days a year, just push the blue OnStar button or call us toll-free at 1.888.4ONSTAR (1.888.466.7827). If you are deaf, hard of hearing or speech impaired, call our toll-free TTY number, 1.877.248.2080 for assistance.Help: OnStar Payments
What payment options are available for OnStar? As an OnStar Member, you can pay for your plan annually or monthly or save money by paying for a multiyear service plan. Can I set up monthly payment for OnStar? Yes. You can set up a monthly payment using a credit card (MasterCard, Visa, American Express, or Discover), debit card (with MasterCard or Visa logo) or PayPal account. Can I mail my payment? We cannot accept mail-in payments. Payments can be made online or simply by pressing your blue button to speak to an Advisor. How do I enroll in Auto Renewal? Sign up for OnStar Auto Renewal, and we’ll automatically bill the payment method you have on file each month, ensuring uninterrupted OnStar service. To enroll in Auto Renewal, you need to associate a credit card, debit card, PayPal account, or automatic debit to your account. You can modify or remove your payment method from your account at any time by calling 1.888.4ONSTAR (1.888.466.7827), pushing your blue OnStar button, or by visiting your GM Account. Can PayPal be used to pay for all OnStar services? OnStar plans and plan add-ons can be purchased using PayPal, with the exception of OnStar/AT&T data. At this time, data plans can only be purchased with bank-issued credit/debit cards. If you choose to make a payment through PayPal, you will be redirected to a secure PayPal page and then back to OnStar to confirm the order. Can I set up PayPal as an OnStar payment through an advisor? No. PayPal billing information can only be added to an OnStar account online. How do I sign up to use PayPal for OnStar? Log in to your GM Account and update your payment method to PayPal. How do I manage and update my PayPal account? Visit paypal.com to manage your PayPal account. How can I get a refund? Members who are eligible for a refund and request service cancellation will receive a prorated refund for charges made within the previous 30 days. If you no longer have possession of the vehicle with your active OnStar service plan, please call 1.888.4ONSTAR (1.888.466.7827). Canceling service cannot be done online. For more, see OnStar Terms & Conditions.